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Carrollton Country Flowers. John Scheetz Mike Weals James Scanlon Group 4 Eric Miller Eugen Rosca. Introduction. Main customers are funeral homes and weddings Other income comes from pine arrangements and the selling of antiques and primitive style furniture

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Carrollton country flowers

Carrollton Country Flowers

John Scheetz

Mike Weals

James Scanlon Group 4

Eric Miller

EugenRosca


Introduction
Introduction

  • Main customers are funeral homes and weddings

  • Other income comes from pine arrangements and the selling of antiques and primitive style furniture

  • An IT system is nonexistent

  • All records are kept by hand in folders

  • Had a simple website, but the host of the website got hacked after 5 months of activity and the website was lost

  • Looking to expand


Internet and intranet
Internet and Intranet

  • An effective website can help build customer relationships and generate new business

  • A data driven website should be used

  • Online ordering service for individual customers and businesses

  • Should consider having a flower delivery service

  • An intranet will allow the staff to access company and customer information

    • Can use the information as a marketing tool



Security systems
Security Systems

  • A Security system needs to protect company and customer information

  • Secure Socket Layers should be added to provide security in online communications and transactions through the website

  • Cisco ASA 5500 Series

  • McAfee Total Protection for Small Businesses

  • Symantec Endpoint Protection Small Business Edition

    • Backup Exec for Small Businesses


Recommendations internet and security
Recommendations – internet and security

  • A computer with an internet connection needs to be implemented at the shop

  • Data driven website installed

  • Intranet

  • Hardware vs. Software firewalls

  • Would recommend the Symantec Endpoint Protection Small Business package - offers more value

  • Cisco ASA 5500 Series – Least likely to recommend

    • Hardware firewall and expensive


Type of decision support system
Type of Decision Support System

  • Carrollton Country Flowers has no formal computer system in place, so the implementation of a DSS must be very basic.

  • The recommendation for a DSS system will be implementing Microsoft Office into their new computer system. Access and Excel will give the best benefit for a beginning DSS.

  • With the programs CCF can put in a database containing customer accounts, vendor accounts, and a product list that can be used for multiple purposes.


Centralized or decentralized system
Centralized or Decentralized System?

  • Centralized systems have the top tier of management making all of the decisions. Centralized are usually small companies.

  • Decentralized systems spread out the power to managers in order to cover all aspects of the business. Decentralized is usually used in major corporations.

  • Carrollton Country Flowers are considered to be a centralized system because the two owners make all of the decisions.

  • The recommendation is that CCF stays as a centralized system because they are so small. There is no need to spread power.