e government the belgian vision and experience
Download
Skip this Video
Download Presentation
E-government: the Belgian vision and experience

Loading in 2 Seconds...

play fullscreen
1 / 80

E-government: the Belgian vision and experience - PowerPoint PPT Presentation


  • 114 Views
  • Uploaded on

E-government: the Belgian vision and experience. Frank Robben General manager Crossroads Bank for Social Security Strategic advisor Federal Public Service for ICT Sint-Pieterssteenweg 375 B-1040 Brussels E-mail: [email protected]

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' E-government: the Belgian vision and experience' - lana-mccall


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
e government the belgian vision and experience

E-government:the Belgian vision and experience

Frank Robben

General managerCrossroads Bank for Social Security

Strategic advisor Federal Public Service for ICT

Sint-Pieterssteenweg 375

B-1040 Brussels

E-mail: [email protected]

Website: http://www.law.kuleuven.ac.be/icri/frobben

Crossroads Bank for Social Security

Federal Public Service for ICT (FEDICT)

what is e government
What is E-government ?
  • E-government is a continuous optimization of service delivery and governance by transforming internal and external relationships through technology, internet and new media
  • external relationships
    • government <-> citizen
    • government <-> business
  • internal relationships
    • government <-> government
    • government <-> employees
  • all relationships
    • are bidirectional
    • can be within a country or border-crossing
e government a structural reform process
E-government: a structural reform process
  • ICT is only a means by which a result may be obtained
  • E-government requires
    • change of basic mindset: from government centric to customer centric
    • re-engineering of processes and end-to-end integration of these processes
    • considering information as a strategic resource for all government activity
e government a structural reform process ctd
E-government: a structural reform process (ctd)
  • E-government requires (ctd)
    • co-operation between
      • governmental institutions: one virtual electronic government, with respect for mission and core tasks of each governmental institution and government level
      • co-operation between government and private sector
    • adequate legal environment elaborated at the correct level
    • interoperability framework: ICT, security, unique identification keys, harmonized concepts
    • implementation with a decentralized approach, but with co-ordinated planning and program management (think global, act local)
    • adequate measures to prevent a digital divide
customer centric
Customer centric
  • unique declaration of every event during the life cycle/business episode of a customer and automatic granting of all related services
  • delivery of services that cannot be granted automatically to a customer
    • in an integrated way (information, interaction, transaction)
    • re-using all available information
    • in a personalized way (look & feel and interface, content, personalized support)
    • or at least based on the way of thinking of the customer group (life events, business episodes, life styles, target groups)
customer centric ctd
Customer centric (ctd)
  • declaration of events and service delivery via an access method chosen by the customer
    • application to application
    • file transfer
    • various end-user devices
      • PC, GSM, PDA, digital TV, kiosks, …
    • use of intermediaries
    • accessible to disabled
  • use of integrated customer relation management tools
  • contact center
re engineering and integration of processes
Re-engineering and integration of processes
  • need for re-engineering of processes
    • within each government institution
    • within each government level
    • across government levels and between government
    • between government and his customers
  • need for end-to-end integration of processes: concept of value chains for the customers
    • lack of integration leads to
      • overloading of the citizens/companies
        • multiple collection of the same information by several governmental institutions
        • no re-use of available information
        • avoidable contacts with citizens/companies due to multiple, unco-ordinated quality checks
      • waste of efficiency and time
      • suboptimal support of the policy made by government
      • higher possibilities of fraud
information as a strategic resource
Information as a strategic resource
  • respect of basic principles concerning
    • information modelling
    • unique collection and re-use of information
    • management of information
    • electronic exchange of information
    • protection of information
information as strategic resource
Information as strategic resource
  • information modelling
    • information is being modelled in such a way that the model fits in as close as possible with the real world
      • definition of information elements
      • definition of attributes of information elements
      • definition of relations between information elements
    • information modelling takes into account as much as possible the expectable use cases of the information
    • the information model can be flexibly extended or adapted when the real world or the use cases of the information change
information as strategic resource ctd
Information as strategic resource (ctd)
  • unique collection and re-use of information
    • information is only collected for well-defined purposes and in a proportional way to these purposes
    • all information is collected once, as close to the authentic source as possible
    • information is collected via a supplier-chosen channel, but preferably in an electronic way, using uniform basic services (single sign on, arrival receipt of a file, notification for each message, …)
    • information is collected according to the information model and on the base of uniform administrative instructions
information as strategic resource ctd1
Information as strategic resource (ctd)
  • unique collection and re-use of information (ctd)
    • with the possibility of quality control by the supplier before the transmission of the information
    • the collected information is validated once according to an established task sharing, by the most entitled institution or by the institution which has the greatest interest in a correct validation
    • and then shared and re-used by authorized users
information as strategic resource ctd2
Information as strategic resource (ctd)
  • management of information
    • information in all forms (e.g. voice, print, electronic or image) is managed efficiently through its life cycle
    • a functional task sharing is established indicating which institution stores which information in an authentic way, manages the information and keeps it at the disposal of the authorized users
    • information is stored according to the information model
    • information can be flexibly assembled according to ever changing legal notions
    • all information is subject to the application of agreed measures to ensure integrity and consistency
information as strategic resource ctd3
Information as strategic resource (ctd)
  • management of information (ctd)
    • every institution has to report probable improprieties of information to the institution that is designated to validate the information
    • every institution that has to validate information according to the agreed task sharing, has to examine the reported probable improprieties, to correct them when necessary and to communicate the correct information to every known interested institution
    • information will be retained and managed as long as there exists a business need, a legislative or policy requirement, or, preferably anonimized or encoded, when it has historical or archival importance
information as strategic resource ctd4
Information as strategic resource (ctd)
  • electronic exchange of information
    • once collected and validated, information is stored, managed and exchanged electronically to avoid transcribing and re-entering it manually
    • electronic information exchange can be initiated by
      • the institution that disposes of information
      • the institution that needs information
      • the institution that manages the interoperability framework
    • electronic information exchanges take place on the base of a functional and technical interoperabilty framework that evolves permanently but gradually according to open market standards, and is independent from the methods of information exchange
information as strategic resource ctd5
Information as strategic resource (ctd)
  • electronic exchange of information (ctd)
    • available information is used for the automatic granting of benefits, for prefilling when collecting information and for information delivery to the concerned persons
information as strategic resource ctd6
Information as strategic resource (ctd)
  • protection of information
    • security, integrity and confidentiality of government information will be ensured by integrating ICT measures with structural, organizational, physical, personnel screening and other security measures according to agreed policies
    • personal information is only used for purposes compatible with the purposes of the collection of the information
    • personal information is only accessible to authorized institutions and users according to business needs, legislative or policy requirement
    • the access authorisation to personal information is granted by an independent institution, after having checked whether the access conditions are met
    • the access authorizations are public
information as strategic resource ctd7
Information as strategic resource (ctd)
  • protection of information (ctd)
    • every concrete electronic exchange of personal information is preventively checked on compliance with the existing access authorisations by an independent institution managing the interoperability framework
    • every concrete electronic exchange of personal information is logged, to be able to trace possible abuse afterwards
    • every time information is used to take a decision, the used information is communicated to the concerned person together with the decision
    • every person has right to access and correct his own personal data
changes of the legal environment
Changes of the legal environment
  • organization of integrated information management and electronic service delivery
    • functional task sharing on information management
    • obligation to respect unique data collection from the customer
    • obligation to exchange information in an electronic way
    • permission or obligation to use unique identification keys
  • harmonization of basic concepts
  • ICT-law: only basic principles, technology-neutral, but not technology unaware
    • data protection
    • public access to information
    • electronic signature
    • probative value
interoperability framework
Interoperability framework
  • goal: to guarantee the ability of government organizations and customers to share information and integrate information and business processes by use of
    • interoperable ICT: technical and functional
    • common security framework
    • common identification keys/sets for every entity
    • harmonized concepts and data modelling
preventing digital divide
Preventing digital divide
  • no creation of information haves and information have-nots
  • possible measures
    • promoting automatic granting of services
    • electronic services are (for the time being) considered as extra services, tradional services remain
    • access to electronic services in public places
    • role of intermediaries and front office organisations
    • education and life-long learning
    • promoting usability of portals and websites
implementation in belgian federal government
Implementation in Belgian federal government
  • thorough reform of the federal government
  • E-government
    • co-operation agreement between government levels
    • network of service integrators
    • towards integrated portal environments
    • unique identification keys for citizens and companies
    • electronic identity card
    • security framework
4 pillars of the reform project
New

Organisational

Structure

New Vision on HRM

New

Management

Culture

New

Ways of

Working

4 pillars of the reform project

Better employer

&

Better service

4 pillars of the reform project1
4 pillars of the reform project
  • new organisational structure
    • new federal organization chart: 10 vertical and 4 horizontal Federal Public Services (FPS) (a.o. ICT)
    • new structure within each FPS
    • new way of collaboration between the administration and the political level
  • new management culture
    • mandate system for managers
      • more autonomy in managing own means
      • evaluation based on the degree of realisation of the objectives
    • focus shifts to control during and after instead of before
    • new evaluation system: management is responsible for the development of its employees and for open communication
4 pillars of the reform project2
4 pillars of the reform project
  • new vision on HRM
    • new organization
      • horizontal FPS P&O with local units in each FPS
      • collaboration in a virtual matrix
    • new HR policy
      • recruitment and selection
      • new career
      • learning organization
  • new way of working
    • business process re-engineering projects in every FPS
    • creation of change agents
    • creation of external communication tools
co operation agreement
Co-operation agreement
  • co-ordinated, customer oriented service delivery
  • guarantee that a citizen/company can use the same tools
    • terminal
    • software
    • electronic signature
  • guarantee of a unique data collection from the citizen/company
  • with respect for the partition of competences between government levels
  • agreements on common standards
  • mutual tuning of portals, middleware, websites and back offices
  • use of common identification keys and electronic signature
  • mutual tuning of business processes when necessary
  • gradual mutual task-sharing on data storage in authentic form
  • common policy on SLA’s and security
network of service integrators
Network of service integrators

Service

integrator

R/CPS

R/CPS

Services

repository

Extranet

region or community

Service

integrator

(FEDICT)

Services

repository

FPS

FPS

FedMAN

Internet

Municipality

SSI

FPS

Publilink

SSI

Extranet

social security

Services

repository

Service

integrator

(BCSS)

Province

Municipality

SSI

Services

repository

network of service integrators ctd
Network of service integrators (ctd)
  • functions of service integrators (FEDICT, CBSS, …)
    • secure messaging
    • business logic and work flow support
    • directory of authorized users and applications
      • list of users and applications
      • definition of authentication means and rules
      • definition of authorization profiles
        • which service is accessible to which type of user/application for which persons/companies in which capacities in which situation and for which periods
    • directory of data subjects
      • which persons/companies in which capacities have personal files in which institutions for which periods
    • subscription table
      • which users/applications want to receive automatically which services in which situations for which persons in which capacities
portal sites actual situation
Portal sites: actual situation

intermediaries

employees

suppliers

  • customers
  • citizens
  • companies

partners

  • PORTAL B
  • single sign on
  • personalization
  • user groups
  • multi-channel
  • aggregation
  • PORTAL A
  • single sign on
  • personalization
  • user groups
  • multi-channel
  • aggregation

content

management

business

intelligence

business

intelligence

content

management

directory

  • back-end
  • systems, e.g.
  • ERP
  • groupware
  • DB’s
  • applications

directory

  • back-end
  • systems, e.g.
  • ERP
  • groupware
  • DB’s
  • applications
portal sites ctd
Portal sites (ctd)
  • need to strike the right balance between roles in delivering e-government services: not a single, but many one-stop shops (public and private)

Content and Services

Public

Private

Private

Channel

PPP

Public

Source: Andrea Di Maio - Gartner

portal sites ctd1
Portal sites (ctd)
  • public institutions need to concentrate on core activities, such as
    • information
      • modular
      • up to date
      • information blocks concerning public services
      • with standardized metadata
      • based on standardized thesauri
      • in generally accessible content management systems
      • with separation between content and metadata (reuse, don’t rewrite)
      • that can be submitted to automatical re-indexation
    • transactions
      • applications that can be easily integrated in private or public portal sites
portal sites ctd2
Portal sites (ctd)
  • public portals should have added value
    • integration of services
      • information
      • work flow based on life events of the customers
      • integration with work flow of customers
    • coordinated basic services for customers
      • single sign on
      • ticketing
      • logging
      • notification service
    • multi channel enabling
    • citizen/company relation management
    • contact center
portal sites to be situation
Portal sites: to be situation

intermediaries

employees

suppliers

  • customers
  • citizens
  • companies

partners

  • PORTAL A
  • single sign on
  • personalization
  • user groups
  • multi-channel
  • aggregation
  • PORTAL B
  • single sign on
  • personalization
  • user groups
  • multi-channel
  • aggregation

directory

directory

  • back-end
  • systems, e.g.
  • ERP
  • groupware
  • DB’s
  • applications
  • back-end
  • systems, e.g.
  • ERP
  • groupware
  • DB’s
  • applications

business

intelligence

content

management

content

management

business

intelligence

unique identification keys
Unique identification keys
  • citizens
    • generalization of the use of the social security number (national register number or CBSS-number)
    • (electronically) readable from the electronic identity card
    • controlled access to basic identification data in National Register and CBSS
  • companies
    • unique company number (based on VAT-number)
    • unique number for every plant of business
    • generalized access to basic identification data in Company Register
  • regulation on data interconnection
unique identification keys ctd
Unique identification keys (ctd)
  • characterictics
    • unicity
      • one entity – one identification key
      • same identification key is not assigned to several entities
    • exhaustivity
      • every entity to be identified has an identification key
    • stability through time
      • identification key doesn’t contain variable characterics of the identified entity
      • identification key doesn’t contain references to the identification key or characteristics of other entities
      • identification key doesn’t change when a quality or characteristic of the identified entity changes
electronic identity card
Electronic identity card
  • retained functions
    • visual and electronic identification of the holder
    • electronic authentication of the holder via the technique of the digital signature
    • generation of electronic signature via the technique of the digital signature (non repudiation)
    • proof of characteristics of the holder via the technique of the digital signature on the initiative of the holder
    • only identification data storage
    • no electronic purse
    • no biometry
organization model
Organization model
  • government chooses card producer and certification authority issuing the identity certificates as a result of a public call for tenders
  • the municipality calls the holder for the issuing of the electronic identity card
  • the municipality acts as registration authority for 2 certificates: authentication and electronic signature
  • 2 key pairs are generated within the card at production time and the private keys are stored within the chip of the card
organization model ctd
Organization model (ctd)
  • the 2 certificates are created by the certification authority, but published only when the holder agrees
  • the use of the private keys within the chip needs an activation of the card by a municipal official using his PUK2 and the PUK1 sent to the holder
  • first authentication within one session (first private key) and every generation of an electronic signature (second private key) requires the PIN code of the holder
  • the second private keys and the identity certificate on the electronic identity card can be used to generate an electronic signature within the scope of E-government applications which require such a signature
organization model ctd1
Organization model (ctd)
  • the electronic identity card contains the necessary space to store other private keys associated to attribute certificates that holder can obtain at the certification authority of his choice
organization model ctd2
1

1

ERA

1

2

VRK

VRK

10

CM/CP/CI

3

CA

CA

Meikäläinen

Bull

Bull

Matti

PIN & PUK1

-

code

8

6

4

9

5

7

Organization model (ctd)
security framework
Security framework
  • issues
    • confidentiality
    • integrity
    • availability
    • authentication
    • autorisation
    • non-repudiation
    • audit
  • measures
    • institutional measures
    • organizational and technical measures based on (extended) ISO 17799
    • legal measures
security framework institutional measures
Security framework: institutional measures
  • no central data storage
  • independent Control Committee, assigned by Parliament
    • supervision of information security
    • authorizing the data exchange
    • complaint handling
    • information security recommendations
    • extensive investigating powers
    • annual activity report
  • preventive control on legitimacy of data exchange by service integrator according to authorizations of the independent Control Committee
  • information security department in each government institution
  • specialized information security service providers
  • working party on information security
security framework extended iso 17799
Security framework: extended ISO 17799
  • security policy
  • security organization
  • asset classification and control
  • personnel security
  • physical and environmental security
  • computer and operations management
  • access control
  • system development and maintenance
  • specific measures with regard to the processing of personal data
  • business continuity planning
  • compliance
  • communication towards the public opinion concerning the security policy and the measures with regard to security and privacy protection
security framework legal measures
Security framework: legal measures
  • obligations of the controller
    • principles relating to data quality
    • criteria for making data processing legitimate
    • specific rules for processing of sensitive data
    • information to be given to the data subject
    • confidentiality and security of processing
    • notification of the processing of personal data
  • rights of the data subject
    • right of information
    • right of access
    • right of rectification, erasure or blocking
    • right of a judicial remedy
  • penalties
a case study belgian social security sector
A case study: Belgian social security sector
  • principles have been implemented under co-ordination of the Crossroads Bank for Social Security, in co-operation with 2.000 public and private social security institutions
  • functional and technical interoperability framework is functioning
    • between these institutions
    • between these institutions and all employers
  • every socially insured person has a unique identification key throughout the whole social security sector and an electronically readable social identity card containing this identification key
interoperability within social security
fondsen

bestaanszek.

Interoperability within social security

rsz

fod

sz

rszppo

rsvz

FEDICT &

Rijksregister

hvz

fod

w,a & so

rkw

Crossroads

Bank for

Social Security

rva

adp

interUI

netwerk

riziv

fao

intermutual.

netwerk

fbz

cimire

rvp

rjv

dosz

reference directory
Reference directory
  • serves as a base for organization of information flows
  • structure
    • directory of persons: what persons in what capacities have personal files in what social security institutions for what periods
    • data availability table: what data are available in what social security institutions for what types of files
    • access authorization table: what data may be transmitted to what institutions for what types of files
  • functions
    • routing of information
    • preventive access control
    • automatic communication of changes to information
information servers
Information servers
  • information servers
    • directory of persons of the Crossroads Bank
    • National Register
    • Crossroads Bank Registers
    • work force register
    • wages and working time database (LATG) of the ONSS
    • employers directory (WGR) of the ONSS
    • database of contribution certificates
    • SIS-card and professional card registers
  • services offered
    • interactive consultation
    • batch consultation
    • automatic communication of updates
preprocessed messages
Preprocessed messages
  • preprocessed messages
    • beginning/end of labour contract, beginning/end of self-employed activity
    • contribution certificates medical care (employees, self-employed, beneficiaries of social security allowances)
    • unemployment benefits – career break
    • allowances for incapacity for work (health care, accidents at work, occupational disease)
    • young unemployed
    • allowances to the handicapped
    • guaranteed income – social support
    • people suffering from long-term illness
    • social exemption
    • fiscal exemption
    • derived rights (e.g. tax reduction/exemption, free public transport, ...)
    • special contribution for social security
    • solidarity contribution on old age pensions
    • migrant workers
preprocessed messages1
Preprocessed messages
  • services offered:
    • batch consultation
    • automatic communication of messages
contribution certificate health care sector past situation
Contribution certificate health care sector –past situation

Employees

Employer

Sickness funds

Control

INAMI

ONSS

contribution certificate health care sector present situation
Employees

Employer

KSZ-BCSS

Sickness funds

Control

ONSS

INAMI

Contribution certificate health care sector - present situation
derived rights in tax affairs
Derived rights in tax affairs
  • a number of people are entitled to an increased refund of the costs for medical care
  • moreover, a number of municipalities and provinces grant these persons reductions or even exemptions of the taxes
number of exchanged messages
1

10

100

1000

10000

100000

1000000

10000000

100000000

Number of exchanged messages

Database on wages and working time63.566.469

National Register / Crossroads Bank Register59.242.296

DIMONA (immediate declaration of employment) 45.947.874

Contribution certificates 13.655.104

Fiscal exemption 10.949.492

Increase Reference Directory 8.183.178

Special contribution 7.091.010

Unemployed persons / persons in career break 6.059.158

Tax reduction / exemption 5.532.952

OASIS 5.441.466

Social exemption 3.875.656

Nominal control cards 3.396.698

Incapacity for work 2.623.667

Deductions on pensions 2.260.265

242.476.481

of exchanged

messages in 2002

Preventive breast screening 1.170.195

Consultation directory of persons 1.063.683

SIS / SAM cards 880.357

Young unemployed 355.312

Automatical pension application 262.172

Long-term illness 215.624

Flemish care insurance 174.918

Self-employed 164.267

Public transport pass 113.494

Guaranteed income 77.049

Migrant workers 55.739

VMM 45.072

Handicapped 37.314

Certificates Dioxin 5.048

some figures
CBSSSome figures
  • 14,9 million different persons known in person directory
  • on an average, every person is known in 5,61 sectors
  • response time on-line messages:

question

question

answer

answer

94,1 % in < 1 sec

99,6 % in < 2 sec

99,3 % in < 4 sec

social security card
Social security card
  • functions
    • reliable, electronically readable identification card in the hands of each social insured person, that contains the unique social security identification number
    • electronic support owned by every social insured person, containing information on his social security status needed by bodies not connected to the social security network
      • first application: proof of health care insurability status to health care professionals applying the third payer rule
  • protected memory chip card having a capacity of 8 kbits, respecting ISO 7816.1-7816.5
  • delivered to every insured person (10.000.000 cards)
s ocial security card
1234567890

key 2

Social security card

name

Christian name

date of birth

sex

social security number

period of validity of the card

card number

sickness fund

sickness fund registration number

insurance period

insurance status

social exemption status

key 1

other data to be added in the future,

if useful

s ocial security card example 1
Decryption card

CIN

CBSS

Social security card - example 1

Social identity card

in chemistries

and hospitals

Sickness fund 1

Sickness fund 2

Sickness fund 3

interoperability outside social security
RInteroperability outside social security

Internet

Publilink

R

R

Access servers

R

FedMAN

FW

R

R

Internet

services

Other extranets

FW

R

Backbone

FW

FW

FW

FW

FW

FW

R

R

R

R

R

Crossroads bank for social security

R

R

R

R

R

integrated service delivery
Integrated service delivery
  • common basic services (e.g. single sign on, notification
  • information
  • several categories of transactions
    • transactions at the beginning or the end of employment (DIMONA)
    • quarterly declaration of wages and working time
    • transactions when a social risk occurs
    • transactions in order to manage information about yourself
    • transactions in order to control the quality of the service delivery process
    • ...
integrated service delivery ctd
Integrated service delivery (ctd)
  • harmonized concepts
  • harmonized data model and XML-schemes
  • self-service and personalization
  • customer relation management
  • contact center
transactions at beginning end of employment
Transactions at beginning/end of employment

Simplification

Employment

contract

Work force

register

Special

work force

register

Indivudual

document

Students

contract

Online

consultation

ONSS

Inspection

Work force

register

Data-

base

immediate declaration of employment
Immediate declaration of employment
  • can only be done electronically via
    • social security portal
    • FTP/MQSeries
    • interbanking network
    • vocal server
  • 24/7
  • offers the employer a key to on-line consultation and correction
    • of the database on employment
    • by using a electronic certificate, of the database concerning wages and working time and other derived databases
    • concerning his employees and the period of employment
quarterly declaration wages working time
Activiteit 3

Activiteit 2

Activiteit 1

ONAFTS

ONEM

ONVA

INAMI

ONP

FMP

FAT

Quarterly declaration wages & working time

Simplification

Employer

one electronic

declaration

ONSS

old age pension

CBSS

holiday pay

quarterly declaration wages working time1
Quarterly declaration wages & working time
  • can only be done electronically via
    • social security portal
    • FTP/MQSeries
    • interbanking network
  • 24/7
  • can, by using an electronic certificate
    • be consulted and corrected on-line by the employer
    • concerning his employees and the period of employment
ele c troni cal declaration of social risks
Electronical declaration of social risks
  • past situation: multiple collection of information by using various, complex, not co-ordinated paper forms
ele c troni cal declaration of social risks1
Electronical declaration of social risks
  • actual situation
    • limitation of the collected information to the information not yet available at other public services (abolition or at least significant simplification of forms)
    • unique collection of information from the employer
    • in a standardized way across all social security institutions
    • can be done on paper or electronically (24/7) via
      • social security portal
      • FTP/MQSeries
      • interbanking network
    • uniform instructions
time frame
Time frame
  • operational
    • DIMONA and on-line consultation of work force register
    • declaration of temporary employment of foreign employees in Belgium
    • electronical declaration of temporary unemployment
    • electronical declaration of building yards
    • on-line consultation of overdue payments of social security contributions by an employer
    • electronical declaration of beginning of part-time job
    • electronical declaration of accident at work
    • documentation, instructions, test cases and XML-schemes concerning transactions that will be available during the next 2 years
time frame1
Time frame
  • april 2003
    • multifunctional declaration of wages and working time data
  • end 2003
    • electronical application for temporary removal from work of a pregnant employee
    • electronical declaration of resumption of work after an accident at work
    • electronical application for allowances in case of incapacity of work
    • electronical declaration of resumption of work after a period of incapacity of work
  • end 2004
    • electronical application for unemployment benefits
    • electronical application in case of pre-pension scheme (early retirement)
critical success factors
Critical success factors
  • E-government as a structural reform process
    • process re-engineering and integration
    • back-office integration for automatic granting of services
    • integrated and personalized front-office service delivery
  • support of and access to policymakers at the highest level
  • co-operation between all actors concerned based on repartition of tasks rather than centralization of tasks
  • quick wins combined with long term vision
  • focus on more efficient and effective service delivery rather than on the fight against fraud
  • respect for legal repartition of competences between actors
  • legal framework
  • creation of an institution that stimulates and co-ordinates
most important barriers
Most important barriers
  • privacy and security
  • average public sector project is more complex than average private sector project, due to
    • interaction with a larger number of stakeholders (elected officials, public employees, members of interest groups, voters, tax payers, recipients of public services, other governmental institutions, other government levels, …)
    • execution in a less stable environment
  • complexity of BPR in a government environment
  • race for quick wins (cf surveymania) doesn’t stimulate development of well conceived systems based on re-engineering
most important barriers1
Most important barriers
  • public sector tends, perhaps for reason of prestige, to favour tailor-made, high-risk, state-of-the-art solutions even when alternative, off-the-shelf, cheap, tried and tested systems are available
  • in the public sector, there is typically no financial margin of value to be added by innovation
  • intermediaries often perceive e-government as a threat
  • skills and knowledge
most important barriers2
Most important barriers
  • need for radical cultural change within government, e.g.
    • from hierarchy to participation and team work
    • meeting the needs of the customer, not the government
    • empowering rather than serving
    • rewarding entrepreneurship within government
    • ex post evaluation on output, not ex ante control of every input
more info
More info
  • Crossroads Bank for Social Security

www.ksz.fgov.be

  • FEDICT

www.fedict.be

  • portal sites
    • federal portal: www.belgium.be
    • social security portal: www.socialsecurity.be
th@nk you

[email protected] you !

Crossroads Bank for Social Security

Federal Public Service for ICT (FEDICT)

ad