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Enhancing Customer Service for Competitive Advantage at Valio Russia

Explore how Valio Russia improved Customer Service Levels in 2011 compared to 2010, focusing on reasons for high satisfaction levels among customers. Visit www.valiorussia.ru or www.valio.com for more details. Thank you!

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Enhancing Customer Service for Competitive Advantage at Valio Russia

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Presentation Transcript

  1. Maintaining competive advantage Customer Service Level

  2. Customer Service LevelTotal Russia

  3. Total Russia CSL Valio 2010 vs 2011

  4. Total Russia CSL by reason

  5. Return from customers

  6. CSL Total Russia WH 2011

  7. OOO Valiowww.valiorussia.ruwww.valio.com Thank you!

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