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Enterprise Rent-A-Car Cycle of Service. Kelly Ohnezeit September 2004. Enterprise Cycle of Service…. Enterprise Cycle of Service…. Enterprise Cycle of Service…the Goal…. Telephone. First impression One call service Fact finding Presentation Ask for the reservation Thank you !!!.
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Enterprise Rent-A-CarCycle of Service Kelly Ohnezeit September 2004
Telephone • First impression • One call service • Fact finding • Presentation • Ask for the reservation • Thank you !!!
Pick-Up • Build rapport • Fact finding • Empathize
Branch Arrival • Welcome & Greet • Shake hands • Fact find • Sell up
Rental Contract • Get correct information • Explain thoroughly • Get all signatures
To Car • Check for damage with customer • Check miles/gas • Show features/benefits • Check for spare
Callbacks/Switchouts • Courtesy call • Make any necessary vehicle switchouts • Keep up to date on charges • Check vehicle repair status
Return of Vehicle • Welcome & Greet • Check for damage with customer • Check for spare • Check miles/gas • Close contract
Invitation to Return • Thank customer • Invite back • Promote specials
