Information on the Australian Access Federation (AAF). For Service Desk staff February 2013 Visit us online: aaf.edu.au or contact: email@example.com. What is the AAF?.
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For Service Desk staff
Visit us online: aaf.edu.au or contact: firstname.lastname@example.org
Essentially, the AAF provides a central point for user authentication into a number of different eResearchServices, using existing Institution credentials (no need to manage multiple user accounts)
This means that your Institution’s username and password (the one you use to log into the computer) can be entered to authenticate with a Service after it has connected to the AAF
A Service Catalogue outlining the connected eResearch Services is available here: http://www.aaf.edu.au/servicecatalogue/ (NB. not all Services are shown due to privacy reasons)
The 3 minute AAF information video is a very useful demonstration of how the AAF works. To view it, click here or on the video player here
Escalation of Incidents
When internal and cross-organisation escalation is required, follow the protocol available from the link below. This outlines the activities each role is to perform. You will be responsible for answering queries and escalating incidents to the correct area as per the escalation protocol.
User Support Escalation Protocol available from: