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Finding the Real Story…. Listening with a Counselor’s Ear. Do You Communicate Effectively?. Communication Involves Three Components. Verbal Messages – the words we choose Paraverbal Messages – how we say the words Nonverbal Messages – our body language. How You Communicate.

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Presentation Transcript
communication involves three components
Communication InvolvesThree Components
  • Verbal Messages – the words we choose
  • Paraverbal Messages – how we say the words
  • Nonverbal Messages – our body language
verbal messages
Verbal Messages
  • Are brief, succinct, and organized
  • Are free of jargon
  • Do not create resistance in the listener
paraverbal messages
Paraverbal Messages
  • Account for about 38% of what is perceived and understood by others.
  • Includes the tone, pitch, and pacing of our voice.
nonverbal messages
Nonverbal Messages
  • Account for about 55% of what is perceived and understood by others.
  • Are conveyed through our facial expressions as well as our postures and gestures.
in conversation
In Conversation
  • Use simple language
  • Avoid acronyms
  • Avoid slang
  • If you have to repeat it several times, maybe it is the way you are conveying it to them.
listening
Listening
  • Requires concentration and energy
  • Involves a psychological connection with the speaker
  • Includes a desire and willingness to try and see things from another’s perspective
  • Requires that we suspend judgment and evaluation
key listening skills
Key Listening Skills
  • Nonverbal:
    • Giving full physical attention to the speaker
    • Being aware of the speaker’s nonverbal messages
  • Verbal:
    • Paying attention to the words and feelings that are being expressed
    • Using reflective listening tools such as paraphrasing, reflecting, summarizing, and questioning to increase understanding of the message and help the speaker tell his/her story
active listening
Active Listening
  • Leaning gently towards the speaker
  • Facing the other person squarely
  • Maintaining an open posture with arms and legs uncrossed
  • Maintaining an appropriate distance
  • Moving our bodies in response to the speaker, i.e., appropriate head nodding, facial expressions
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“A student does not care what you know, unless they know that you care.”

- Dr. Crystal Kuykendall-