How Company Culture Impacts Branch Office Management . Canstar Restorations Art Johnson, CR, WLS. Meager Beginnings. Today’s Numbers. 150 Personnel 70 vehicles 50,000 square feet in 5 locations Water, Contents, Construction, Hazmat. Esporta Fireline Water Out. Our Five Locations.
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Art Johnson, CR, WLS
“Begin with the end in mind.”
"I used to think culture was part of the game. Now I realize it is the whole game." Lou Gerstner CEO IBM 1993-2000.
Individuals that you hire to run your branch office must realize this also.
We will answer the phone in a timely and courteous manner.
We will ensure no project is so urgent or important that we neglect safety.
We will recognize ourselves as “Ladies and Gentleman” serving “Ladies and Gentleman”.
We will recognize the strengths in each individual.
We will own every problem until a solution is found.
We will strive to understand and be understood, before we act.
We will base all of our decisions our values; what is best for our Clients, our Team, and our Company.
We will create “cheerleaders”, not simply “satisfied customers”.
We will know the team and the company standards have been met when the tick list items are complete.
We will stay committed to the security, growth, and goals of each other.
We will reflect our mission statement in everything we do.Our Credo
Art Johnson CR, WLS