Permits, Licenses and Inspections Regional Project

1. Permits, Licenses and Inspections Regional Project Introductions: • Home Builders & Remodelers Association of Cape Cod • State Project Sponsor & Technical Assistance • Cape Cod Commission Project Sponsor • Town Project Sponsors

2. Permits, Licenses and Inspections Regional Project Agenda: • Brief Project History • Project Status • Next Steps • Demonstration – Example of what we will achieve • Discussion 2

3. Express Permit -- Water Heater Example the Payoff of an Internet Approach Many Building Permits issued in the Region are Express Permits taken out by Licensed Contractors, these are prime targets for online processing. 3

4. Screenshot of User login page on ACA Citizen Access Portal allows Licensed Contractors to access the system with a User ID linked to their contractor’s license & insurance information

5. Customers select the permit type

6. A wizard-like tool guides customers through the application process Parcel information Links to GIS or Assessors Databases

7. Auto Fill the Contractor Information Interface w/State databases to check contractor license / registration & insurance information.

8. Behind the Scenes: An automated interface to state contractor registration database to verify status of license / registration. Registration # stored in contractor profile.

9. Behind the Scenes: An automated interface to the State Workers Compensation Proof of Coverage Database. Online search uses name and address – use policy number supplied by the contractor & stored in their profile.

10. Enter the Job Information Utilizing Help If gas, the system requires a Gas Permit along with Plumbing Permit.

11. Data contained on current Municipal forms can be captured in the system to allow for maintaining a complete electronic record eliminating paper for online submissions.

12. Interfaces with Financial Mgmt. Systems will determine if there are delinquent bills. Business rules will decide whether payments for delinquent bills are due before this permit type can be completed. Work done will be stored. Customer reviews the application before making payment

13. Payment tab allows customer to pay online

14. Customers have different payment options

15. Permit can be printed online. Municipality decides whether or not to allow printing online.

16. Contractor scans & attaches proposal with signature to online submission, faxes or mails to town as part of submission. Option includes printing the completed permit & having customer sign the permit.

17. Water Heater installation is completed

18. Inspections can be scheduled online Property Owner Signature to do work can be Attached.

19. Customer can select the date and time of the inspection Picture of Contractor Scheduling an Inspection – 1 or 2 SS Inspector’s availability is loaded into the system to block out time unavailable.

20. Confirm the date & time and add comments for inspectors Municipal choice – can have inspector respond to confirm date / time. Or can do it automatically based on availability.

21. Field Inspectors can do route optimization of their days inspections

22. Field Inspectors can enter details of the inspection at the job site

23. Field Inspectors can go through the inspection checklist specific to town – default from building code.

24. Field Inspectors can update status of inspection & add a signature

25. Email Notification is sent to customer with inspection results

26. Permit office sees that an Express Water Permit was Issued

27. Express and Other Permits Citizen’s / Contractor Work Eliminated or Streamlined for Business Started & Perhaps Completed Online: • Handwrite on Application Same Information • Drive to Town Hall during business hours • Wait for determination of fees, delinquent tax checks, etc. • Call to check status on approvals • Call to schedule inspections • Visit call or visit job site to see status of inspections • Going through files to see history of jobs with town • Limited to payment with check or cash • Visit town hall for certain documents • Etc. 27

28. Express Permit Example Municipal Employee Work Eliminated or Streamlined for Business Started & Perhaps Completed Online: • Greet the Customer • Accept Application & Review Application • Check for other Delinquent Fees • Calculate Fee • Receive Cash or Check • Print & Provide Permit • Provide documents / plans related to properties • Input Remaining Application Data in the System • Scan Application & Attach to System • File Paper • Create Revenue Turnover for Treasurers & Accounting • Schedule Inspection • Provide Inspection Status • Etc.

29. Single Family Home Example 29

30. Citizens / Contractor Access Portal allows for you to quickly apply for an online permit 30

31. Contractor can select the permit type 31

32. A wizard-like tool guides users through the application process 32

33. 33

34. Enter the Job Information 34

35. Customer can attach documents to the permit application 35

36. Customer can review the application before making payment 36

37. Payment tab allows customer to pay online 37

38. Customers have different payment options 38

39. Inspections can be scheduled online 39

40. Customer can select the date & time of the inspection 40

41. Inspection Confirmation 41

42. Now the back office can see there is a new permit application 42

43. The back office reviews the permit application details 43

44. Field Inspectors can view the inspection on their mobile device 44

45. Field Inspectors can do route optimization of their days inspections 45

46. Field Inspectors can enter details of the inspection 46

47. Field Inspectors can go through the inspection checklist 47

48. Field Inspectors can update status of inspection and add a signature 48