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Transforming B&Q China with IBM WebSphere BPM for Enhanced Business Efficiency

B&Q China, a leading home design and retail company under the Fortune 500 Kingfisher Group, adopted IBM WebSphere BPM to streamline their business processes. Facing challenges in managing hundreds of vendors and ensuring efficient contract execution, B&Q sought a solution that could standardize operations and enhance productivity. IBM's BPM platform provided a unified process execution system, allowing B&Q to implement flexible business rules for promotions and customization. This strategic upgrade not only improved operational efficiency but also offered B&Q the opportunity to expand its use of IBM services.

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Transforming B&Q China with IBM WebSphere BPM for Enhanced Business Efficiency

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  1. WebSphere external Project Info Customer: B&Q China Co., Ltd City: Shanghai, China Project Name:B&Q China BPM Industry: DIS Products/offering:IBM WebSphere BPM Competitors： SAP • Solution： • IBM WebSphere BPM • IBM ISSW • Customer benefits：The BPM platform can help them standardize the business process and give a huge improvement in personal productivity which can decrease the process executing time prior to the current way. • The BPM platform provides one unified process execution platform which can be easily extended to other business fields. • With BPM they can set up more flexible business rules for the product promotion, price position and program customization. Customer Profile：B&Q is the sub company of fortune 500 Kingfisher Group UK (headquarter in London) which is the biggest in Europe world leading home design and retail company. B&Q China has dozens of stores and a compete home design, decoration and supplying services. • Customer Pains： • Hundreds of venders should be managed efficiently who should be easy to access, ask for quotation and trace the products supply process transparently. • Contracts with vender, partner, and users are supposed to go through the process easily and high efficiently. Each node should understand the contract terms easily, and give them suggestion quickly. • New products enrollment and management should be realized by one high efficient way. • Business result: • We won this case by fighting against SAP, although B&Q is the very loyal SAP account. • It is also a team win project , and the first service case in China. • The winning gave us more opps in this account like ilog rules, ESB as so on. • Team members: • Jerry Hou (WebSphere BPM Leader) • Man shijie (LBS) • Martin Li (LBS) • Chen yong (LBS) • Zhou lei (SWITA) • Yu Hao (WebSphere Sales) • Liu An (WebSphere Sales Manager) • Why IBM: • WebSphere lombardi left them a deep image and changed their mind from SAP package to BPM platform. • IBM solution was considered completed, comprehend and low risk one. • IBM service and product team gave big support on this case.

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