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  1. User Group Meeting in Bulgaria Alke DE BOER Regional Account Manager Balkan countries & Turkey

  2. Welcome to this User Group Meeting

  3. At the end of this User Group Meeting help me to remind you to switch YOUR mobile phone from MUTE mode back to NORMAL mode

  4. Don’t forget :swift.com is your prime source for SWIFT information

  5. Agenda • Introduction • Figures, my area, MIs for Payments, MIs for Securities, SSP, Swiftcommunity.net • SwiftNet Phase2 migration • SAM Swift Alliance Messenger • Traffic, rebate, taxation • Conferences

  6. SWIFT in figures – March 2008 ytd 8.285 live users 208 live countries 3.1+ billion messages in 2007 Average message price: <10 eurocents Availability: - FIN systems:100% - Transport network:99,993%

  7. FIN traffic – Peak day 2008 and growth 2007 21.9% annual growth 2007 • 25Jan ’08 message volume: 16.550.075

  8. My area: 9 countries and 391 live users Albania 17 live users Macedonia 16 live users Montenegro 12 live users Bosnia and Herzegovina 31 live users Romania 45 live users Turkey 56 live users Bulgaria 32 live users Serbia 38 live users Ukraine 143 live users

  9. Banking Market Infrastructures – Oct2007 High-Value Payments HVP Low-Value Payments LVP Systems Systems Live Live 74 8 Implementation Implementation 7 7 Plan/Discussion Plan/Discussion 8 11 InterAct FileAct Browse FIN FIN Copy SWIFTNet services Live 29 46 7 14 11 Implementation 5 1 3 10 2 13 7 1 Plan/Discussion 8 4

  10. Banking Market Infrastructures HVP – Mar2008 High-Value Payments Live Spain (NSLBE - SLBE) Sri Lanka (LankaSettle) Swaziland (RTGS) Sweden (RIX) Switzerland (Remote Gate) Tanzania (TISS) Thailand (BAHTNET/2) Trinidad & Tobago (SAFE-TT) Tunisia (RTGS) Uganda (UNIS) United Kingdom (CHAPS-£ CHAPS-€ / Enquiry Link) United States (CHIPS) Venezuela (PIBC) Zambia (RTGS) Zimbabwe (ZETTS) West African States (BCEAO) Latvia (LVL) Lesotho (RTGS) Luxemburg (LIPS) Malta (MARIS) Mauritius (MACSS) Morocco (RTGS) Namibia (NISS) Netherlands (TOP) New Zealand (AVP) Norway (NICS) Oman (RTGS) Philippines (PPS) Romania (REGIS) Singapore (MEPS+) Slovenia (SIPS) South Africa (BOP - RTGS - SAMOS) Albania (AIP) Algeria (RTGS) Angola (PTR) Australia (PDS/PDC) Austria (ARTIS) Azerbaijan (AZIPS) Bahamas (BHS) Bahrain (RTGS) Barbados (BDS) Belgium (ELLIPS) Bosnia & Herzegovina (BIH) Botswana (RTGS) Bulgaria (BGN-RINGS) Canada (LVTS) Chile (Netting - LBTR) CLS Bank Croatia (HSVP) Denmark (DDK-KRONOS) Egypt (CBE) EBA Clearing (EURO1/STEP1) Eurosystem (TARTGET 2) Estonia (RTGS) Finland (BOF) France (CRI – PNS/TBF) Germany (RTGSPlus) Ghana (GISS) Greece (HERMES) Guatemala (RTGS) Hungary (VIBER) Ireland (IRIS) Israel (RTGS) Italy (BIREL) Jordan (RTGS) Kenya (KEPSS) Kuwait (RTGS) Implementation Planning/Discussion Pakistan (RTGS) Hong Kong (RTGS) Fiji (RTGS) Central African States (BEAC) Nigeria (RTGS) Russian Federation (RTGS) COMESA (RTGS) Georgia (RTGS) Palestine (RTGS) Kazakhstan (ISMT) Peru (RTGS) Lebanon (RTGS) Dominican Republic (RTGS) Mexico (RTGS) Egypt (ROSE (*)replacement)

  11. Banking Market Infrastructures for LVPACHs Automated Clearing House – Mar2008 Low-Value Payments Live Implementation Planning/Discussion Albania (AECH) EBA Clearing (STEP2) Eurogiro Germany (RPS) Italy (part of BI-COMP) Slovenia (GIRO) Sweden (BGC) Uganda (ACH) Bolivia (ACH) Netherlands (Interpay) Jordan (ACH) South Africa (BankServ) Tanzania (ACH) United Kingdom (VocaLink) Austria (STEP.AT) Colombia (CCDC) Croatia (FINA) Georgia (ACH) Germany (Garagenclearing) Ghana (ACH) Greece (DIAS) Kazakhstan (SRP) Romania (SENT) Sierra Leone (ACH) Spain (Iberpay)

  12. Securities Market Infrastructures onSWIFTNet(I)CSDs= (International) Central Securities Depositories

  13. Launch of the new community platform:swiftcommunity.net • Collaborative internet platform – brings people together • Virtual meeting place – always open • Online discussions – mutual interest • Interaction – YOUR business network • Knowledge bank – share and seek • A community of communities

  14. you swiftcommunity.net to thepower of

  15. Agenda • Introduction • Figures, my area, MIs for Payments, MIs for Securities, SSP, Swiftcommunity.net • SwiftNet Phase2 migration • SAM Swift Alliance Messenger • Traffic, rebate, taxation • Conferences

  16. SwiftNet Phase2 migration

  17. From BKE to RMABefore C2 BKE stopped RMA live service available 2008 2009 2007 Q1 Q3 Q4 Q2 T2 Contingencypenalty period Demonstrate live RMA readiness every month Test RMATrain staff Process live RMA daily No BKE exchange Continue BKE exchange C1 C2 T2 C3 Customer confirms readiness & Demonstrates live RMA All customers readyStart of live RMA obligations Customer converts BKE keys to RMA

  18. C1 date Q2 2007 Q3 2007 AL/BG/RS/MK and ME 31jul Q4 2007 TR/UA 30sep RO/BA 31oct C2 date April 2008 May 2008 June 2008 From BKE to RMAWhen is C2? Your C2 date is linked to your C1 date Country schedule published on swift.com

  19. From BKE to RMABefore C2 - Prepare for live RMA • After 1 Jan 2008 • Configure RBAC roles, live queue, live certificate on HSM • Latest at C2 – 6 weeks • Submit RMA readiness form on www.swift.com • After form submitted • SWIFT activates you for live RMA (ADW) • After SWIFT activated you on live RMA • Send a live RMA message to your own BIC8 (swift.rma) • Receive this live RMA message from live RMA SnF queue yourbic8_rma • Do not send live RMA to correspondent BIC8s !

  20. From BKE to RMABetween C2 and T2 BKE stopped RMA live service available 2008 2009 2007 Q1 Q3 Q4 Q2 T2 Contingencypenalty period Demonstrate live RMA readiness every month Test RMATrain staff Process live RMA daily No BKEexchange Continue BKE exchange C1 C2 T2 C3 Customer confirms readiness & Demonstrates live RMA All customers readyStart of live RMA obligations Customer converts BKE keys to RMA

  21. From BKE to RMABetween C2 and T2 – Demonstrate live readiness • Minimum once per month • Send a live RMA message to your own BIC • Receive this live RMA message => Do this for all your live BIC8s • No live RMA authorisations to your existing correspondent BIC8s ! • BKE remains the primary method to maintain relationships • Continue BKE renewals • No obligation to act on received live RMA messages from correspondents (do not blindly Reject !)

  22. From BKE to RMAContingency period Q3 2008 • If you cannot demonstrate live RMA readiness: penalty per live BIC8 • July 2008: 5,000 EUR • Aug 2008: 10,000 EUR • Sep 2008: 20,000 EUR

  23. From BKE to RMABetween T2 & C3 BKE stopped RMA live service available 2008 2009 2007 Q1 Q3 Q4 Q2 T2 Contingencypenalty period Demonstrate live RMA readiness every month Test RMATrain staff Process live RMA daily No BKE exchange Continue BKE exchange Traffic recording C1 C2 T2 C3 Customer confirms readiness & Demonstrates live RMA All customers ready& start of live RMA obligations Customer converts BKE keys to RMA

  24. Where to find information? • RMA Roadshows • RMA Planning Guide • RMA FAQ • ‘From BKE to RMA’ • RMA e-learning • RMA videos • Test scenarios • Interface documentation

  25. RMA next steps - summary • Read the RMA Planning Guide & RMA FAQ • Know your C2 deadline • Budget and plan resources for 2008 • Train your staff • Continue BKE exchange until T2 (Keep your SCR!) Continue (orStart) testing!

  26. Leased Line Usage Reports • Access • Login to Ordering & Support on swift.com • Outcome • Monthly reports per Connectivity Pack • Benefits • Closely monitor your bandwidth utilisation • Better understanding of when peaks in traffic occur • Possible load balancing amongst different packs

  27. Risk and Resilience - CapacityLeased Line Usage Reports Available from swift.com > Ordering & Support > Leased Line Usage

  28. Agenda • Introduction • Figures, my area, MIs for Payments, MIs for Securities, SSP, Swiftcommunity.net • SwiftNet Phase2 migration • SAM Swift Alliance Messenger • Traffic, rebate, taxation • Conferences

  29. 6.0 6.0 6.0 SWIFTAlliance Messenger 6.0Functional Overview • Browser based message entry facility forboth “MT” and “MX” messages • Verification & authorisation of messages in line with the SAA 4-eyes principle configuration • Allows to search for live and archived messages • Validates the input messages before submitting them, and assists the user in correcting errors • Offers functionality to create and share re-usable templates • Manual batch input / batch output of “MT” or “MX” messages • Context sensitive on line help facility including SWIFTStandards • Message reporting & printing facility

  30. SWIFTAlliance Messenger 6.0Technical overview • SAM acts as a front-end to access SAA(E) business logic and SAA(E) business data • SAA(E) is the repository of all messages, profile definition, routing rules, and any other business data • Operators that use SAM must be defined as SAA(E) operators • SAA(E) operators profiles are managed using a SAW =SWIFTAlliance Workstation • SAA(E) templates are accessible in SAM • SAM licensing based on the definedoperator model • SWIFTAlliance Messenger runs in a WebApplication Server (WAS) environment

  31. SWIFTAlliance Messenger 6.0Standard Configuration - Server Embedded • SWIFTAlliance Messenger Server Embedded (SAM-SE) contains the embedded WAS Web Application Server and is deployed on a single Windows Server 2003 Standard Edition • SWIFTAlliance Messenger and SWIFTAlliance Access/Entry can be deployed either on the same host or on different host • SAM-SE has embedded Web Application Server

  32. SAM SAM-SE SWIFTAlliance Messenger 6.0Summary Institutions with large number of operators Requires IBM WebSphere Application Server Resilient configuration Cluster Qualified on Windows, AIX, Solaris Institutions with up to 100 operators Out-of-the-box offering including Application Server Qualified on Windows SAA 6.0 SAE 6.0 SAM 6.0 Ö Ö SAM-SE 6.0 Ö

  33. Agenda • Introduction • Figures, my area, MIs for Payments, MIs for Securities, SSP, Swiftcommunity.net • SwiftNet Phase2 migration • SAM Swift Alliance Messenger • Traffic, rebate, taxation • Conferences

  34. FIN daily average traffic evolution 2007 Last peak day on 28 September: 16,098,340 messages

  35. FIN Daily average traffic evolution - Total per Market

  36. Pricing achievements: 2005 - 2007 July ‘05 July ’06 January ’07 July ‘07 Key Accounts Other Top 200 Market Infrast. BRIC+ Small users - 8% Intra = Domestic FIN - 8.2% FIN - 10% InterAct MT535 DIS. High Vol - 6.4% FIN HVol Intra - 4 % FIN HVol Intra EnhancedSupport MI / MACUG fees Fin Copy FinCopy- 5% Joining fees SWIFTAlliance Starter Set Free HSM ReducedRTGS fee SWIFTNetKits 10 MEUR 23 MEUR - - One-time 36 MEUR 34 MEUR 23 MEUR 16 MEUR Annual reduction

  37. Pricing achievements: 2005 - 2007 July ‘05 July ’06 January ’07 July ‘07 2007 price reduction: 10% as of July ‘07 Key Accounts Other Top 200 Market Infrast. BRIC+ Small users - 8% Intra =Domestic - 10% InterAct MT535 - 6.4% FIN HVol Intra FIN -8.2% FIN EnhancedSupport DIS. HighVol HVol Intra - 4 % FIN MI / MACUG fees 2007 rebate: 15% paid in Jan ‘08 Fin Copy FinCopy- 5% Joining fees SWIFTAlliance Starter Set Free HSM ReducedRTGS fee SWIFTNetKits 2008 price reduction: 5% as of Jan ‘08 10 MEUR 23 MEUR - - One-time 36 MEUR 34 MEUR 23 MEUR 16 MEUR Annual reduction

  38. Local Taxation This may concern banks in AL, BG, MK, RO, UA • your Local Tax authorities (may) want a CERTIFICATE of RESIDENCE (CoR) from our Belgian Tax Authorities (stamped, signed, …) • to avoid double taxation on some SWIFT services • SNL, SAA, SAE, SAB software maintenance-upgrades fees • UHB online service and user license fees • Amounts specified on your Swift invoice (incl. Knowledge Base tips!) • Depending on country, the exemption can be 5-10-…% SWIFT’s Tax Department • has asked the Belgian Tax authorities to produce and mail these CoRs to SWIFT HQ (end of February?) • will mail these CoRs directly to the UGC (or ARB Bank Assoc in RO) in your country • where you can pick the CoR up, if needed by your bank

  39. Agenda • Introduction • Figures, my area, MIs for Payments, MIs for Securities, SSP, Swiftcommunity.net • SwiftNet Phase2 migration • SAM Swift Alliance Messenger • Traffic, rebate, taxation • Conferences

  40. 2008 SWIFT Regional Conferences • Africa • Northern & Eastern Europe • Latin America • Middle East • … conference content: • 65% business issues • 25% technical/operational issues • 10% networking/ ad hoc meeting/ …

  41. 2008 Regional Conference in Northern & Eastern Europe Radisson SAS Hotel, Tallinn, Estonia Theme: Supporting capital flows through the adoption of international standards Tuesday 3 - Wednesday 4 June 2008 Delegate fee: EUR 550 Program, registration, hotel reservation available on swift.com as April 2nd, 2008 Book early: period of the “WHITE NIGHTS”… Your visa application: may take some days…

  42. SWIFT operations forum – Europe Dec2007 330 registered attendees 16 exhibiting partners 41 countries

  43. SWIFT Operations Forum - Europe14 Work session topics • SWIFTNet Releases R 6.1 and 7.0 • Resiliency • Phase 2 Migration RMA • CIO/COO Reach - IT (Business Assessment Programme) • CIO/COO Reach - Business Operations (Business Assessment Programme) • Common Communication Interface (CCI) • Increasing reach and reducing risk through SWIFTNet Mail • SWIFTAlliance - the future • SWIFTAlliance - GUI evolution • SWIFTAlliance supporting your business • How to implement SWIFTNet Cash reporting in your institution • How to implement Exceptions and investigations in your institution • How to implement SWIFTNet Funds in your Institution • Getting ready for SEPA and SEPA testing

  44. Online Billing Online Customer Services (OLCS) STaQS SWIFTNet Trade Services Utility SWIFTAlliance swiftcommunity.net SWIFT Directories SWIFT Training & SWIFTWatch User Documentation 10 SWIFT demos

  45. ACE Software Solutions Ltd Allied Engineering Group A&T Business Information Systems – BIS Diamis Dovetail FircoSoft Incentage I-flex solutions LogicaCMG Misys SIDE International – EastNets™ Group Software Integrators Ltd Sterci Sterling Commerce SunGard SWIFT operations forum - Europe16 Exhibitors

  46. SWIFT operations forum – Europe 2008 ????????????

  47. Banking Market Infrastructures HVP – Mar2008 High-Value Payments Live Spain (NSLBE - SLBE) Sri Lanka (LankaSettle) Swaziland (RTGS) Sweden (RIX) Switzerland (Remote Gate) Tanzania (TISS) Thailand (BAHTNET/2) Trinidad & Tobago (SAFE-TT) Tunisia (RTGS) Uganda (UNIS) United Kingdom (CHAPS-£ CHAPS-€ / Enquiry Link) United States (CHIPS) Venezuela (PIBC) Zambia (RTGS) Zimbabwe (ZETTS) West African States (BCEAO) Latvia (LVL) Lesotho (RTGS) Luxemburg (LIPS) Malta (MARIS) Mauritius (MACSS) Morocco (RTGS) Namibia (NISS) Netherlands (TOP) New Zealand (AVP) Norway (NICS) Oman (RTGS) Philippines (PPS) Romania (REGIS) Singapore (MEPS+) Slovenia (SIPS) South Africa (BOP - RTGS - SAMOS) Albania (AIP) Algeria (RTGS) Angola (PTR) Australia (PDS/PDC) Austria (ARTIS) Azerbaijan (AZIPS) Bahamas (BHS) Bahrain (RTGS) Barbados (BDS) Belgium (ELLIPS) Bosnia & Herzegovina (BIH) Botswana (RTGS) Bulgaria (BGN-RINGS) Canada (LVTS) Chile (Netting - LBTR) CLS Bank Croatia (HSVP) Denmark (DDK-KRONOS) Egypt (CBE) EBA Clearing (EURO1/STEP1) Eurosystem (TARTGET 2) Estonia (RTGS) Finland (BOF) France (CRI – PNS/TBF) Germany (RTGSPlus) Ghana (GISS) Greece (HERMES) Guatemala (RTGS) Hungary (VIBER) Ireland (IRIS) Israel (RTGS) Italy (BIREL) Jordan (RTGS) Kenya (KEPSS) Kuwait (RTGS) Implementation Planning/Discussion Pakistan (RTGS) Hong Kong (RTGS) Fiji (RTGS) Central African States (BEAC) Nigeria (RTGS) Russian Federation (RTGS) COMESA (RTGS) Georgia (RTGS) Palestine (RTGS) Kazakhstan (ISMT) Peru (RTGS) Lebanon (RTGS) Dominican Republic (RTGS) Mexico (RTGS) Egypt (ROSE (*)replacement)

  48. Swift Net Services Bank B Bank A SSP Interlinking via FIN NCBs Ancillary Systems TARGET2: the SSP = Single Shared Platform

  49. SWIFTNet infrastructure for SSP(Y-Copy Topology ) SWIFTNet Internal payment system SWIFTNet FIN SWIFT interface payment message Bank B Bank A SWIFTNet FIN Copy settlement request authorisation/ refusal SWIFTNet FileAct for Real-time reporting SWIFTNet Browse for On-line visualisation of information SWIFTNet InterAct for Real-time cash management Payment Module (PM) Central SWIFT interface Payment processing Bank A Bank B Information & control module (ICM) FIN/FIN Copy SWIFTNet services

  50. Questions & answers