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Marketing Indicator 2.09. Process the sale to complete the exchange. Sales transactions include:. Cash or sales check Debit card sales Credit card sales Layaway sales On approval sale Cash-on-delivery (COD) PayPal . Types of Retail Sales. Cash sales include cash or checks

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marketing indicator 2 09

Marketing Indicator 2.09

Process the sale to complete the exchange.

sales transactions include
Sales transactions include:
  • Cash or sales check
  • Debit card sales
  • Credit card sales
  • Layaway sales
  • On approval sale
  • Cash-on-delivery (COD)
  • PayPal
types of retail sales
Types of Retail Sales
  • Cash sales include cash or checks
  • Debit cards are bankcards or ATM cards – funds are withdrawn from the customers checking _______________
  • Visa, _______________, American Express, and _______________ are examples of credit cards
what is a special order
What is a special order?
  • The request of an item not normally in stock or carried at a store
procedures for processing special orders
Procedures for processing special orders.
  • Ticket is created (special order form, layaway form, open order form, special order form, purchase order form)
  • Deposit (normally 20% or 50%) is recorded on the ticket
  • Order printed so retailer can process purchase with the correct vendor
  • Setup inventory item with correct barcode information, after the product is added to the purchase order system.
  • Item is flagged for open/special order
  • Customer is called to let them know order is in
  • Paid for, account marked paid, receipt given, item given to customer
  • NEVER GIVE AWAY a customers special order!
what is the nature of telephone orders in selling
What is the nature of telephone orders in selling?
  • Instant communication
  • Customers calling on impulse
  • Have sudden need and want need filled
  • People buy where they feel comfortable
    • Give them that feeling when they call
  • Smile
  • Must talk to the person as you do to someone in person
  • Must be in control—ask the questions
  • Must be polite and courteous—not pushy and aggressive
  • Must have information to share with the potential customer
procedures for processing telephone orders
Procedures for processing telephone orders.
  • Get Customer name/customer number
  • Phone number
  • Address
  • Catalog number, if they have one
  • Items they wish to purchase – IMPORTANT CHECK AVAILABILITY
  • Sales tax/shipping charges/total
  • Payment method
  • Arrival time (when they should expect the items)
  • Thank for business
calculating sales tax
Calculating Sales Tax
  • 10% = _________
              • .10
  • 3 ½ % = ___________
              • .035
  • Subtotal Tax Rate

$267.82 X 5 ¼ % = Amount of tax

Amount of Tax = $14.06

267.82+ 14.06 = Total Sales

Total Sales = 281.88

completing a sales transaction
Completing a Sales Transaction

2 running shorts at $32.50 each

3 pair of socks at $5 each

Tax is 7.5%

2 x $32.50 = $65.00

3 x $ 5.00 = $15.00

$65.00 + $15.00 = $80.00

$80.00 x .075 = $6.00

$80.00+ $6.00 = $86.00

completing a sales trans action
Completing a Sales Transaction
  • The extension is the result of multiplying the number of units by the cost per unit
  • Add item amounts
  • Calculate sales _________ and total
calculate markdowns
Calculate Markdowns
  • Markdowns are the most common type of price change.
  • Markdowns are used as a tool to stimulate sales, dispose of slow moving/discontinued merchandise, meet competitors’ prices and increase customer traffic.

MARKDOWN (MD) = RETAIL PRICE X MD%

$25 = $100 X 25%

FINAL SELLING PRICE = RETAIL PRICE – MD

$75 = $100 - $25

shipping delivery table shipping charges and example
Shipping/Delivery TableShipping Charges and Example
  • You must also charge shipping for orders shipped to geographical zones.
  • For Example: shipments addressed in geographical zone A, have a shipping charge of $15, while shipping charges are $10 for shipments addressed in geographical zone B. The rest of the world is subject to $25 shipping charges.
shipping charges
Shipping Charges
  • How much should be charged to ship a 45-pound package to Puerto Rico from North Carolina based on the delivery chart above?
  • $61.25
  • How much should be charged to ship a 4-pound package to California from Utah based on the delivery chart above?
  • $8.25
shipping charges1
Shipping Charges
  • A 350-pound shipment is sent by motor freight at a rate of $10.60 per 100 pounds.  What are the shipping charges?
  • 350/100 = 3.50
  • 3.50 x 10.60 = $37.10
  • A 486-pound shipment is sent by motor freight at a rate of $12.45 per 50 pounds.  What are the shipping charges?
  • 486/50 = 9.72
  • 9.72 x 12.45 = $121.01