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Introduction. Tomorrow’s Workplace Project: Surrey Board of Trade partnered with SUCCESS to help business create solutions for a sustainable future Brings business and community together to show how working together will benefit both

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Tomorrow’s Workplace Project:

  • Surrey Board of Trade partnered with SUCCESS to help business create solutions for a sustainable future
  • Brings business and community together to show how working together will benefit both
  • Details proven, replicable processes in “A Guide for Business Leaders”
current situation
Current Situation
  • Small businesses contribute significantly to Canada’s economy and local communities, and employ 49% of the private sector labour force.
  • Canada needs small business to be resilient and high performing
  • Upcoming skill and labour shortages will impact all businesses

Prepare for the FutureToday

is this guide for you
Is This Guide For You?
  • Practical Strategies
  • Who is this for?
    • Small and Medium Enterprise

(SME) owners and managers

    • Chambers of Commerce
    • Boards of Trade
    • HR and Business Managers
    • Internal or External Consultants
360 assessment
360 Assessment
  • Step one: A ‘whole’ business approach
  • Conducting a 360 assessment:
    • Financial management
    • Organizational Structure
    • Customers, Marketing
    • Internal Processes
    • Human Resources
leading tomorrow s workplace
Leading Tomorrow’s Workplace
  • Leadership affects all aspects of business
  • Productivity, employee satisfaction, and retention result from strong leadership
  • Leadership involves:
    • Defining the business direction
    • Communicating that direction to staff
    • Motivating, inspiring and empowering others
leadership attributes
Leadership Attributes
  • Model the way
  • Inspire a shared vision
  • Challenge the Process
  • Enable others to act
  • Encourage the heart
the tw journey modules
The TW Journey Modules
  • Mapping the Journey
  • Building the Culture
  • Living in Tomorrow’s Workplace
  • Community Partners
1 mapping the tw journey
1. Mapping the TW Journey

Strategic Planning

  • Formal plan for a business’s future course:
      • What does our business do?
      • For whom do we do it?
      • How do we excel?
  • Considers options, potential challenges, new opportunities, knowledge gaps.
  • Promotes implementation of new initiatives.
2 building the culture
2. Building the Culture

Mission, Vision and Values (MVV)

  • Clarifying MVV sets the stage for your business:
    • Defining the core purpose of your business
    • Setting the values you want to cultivate
    • Setting the overarching vision will inspire
  • Leading MVV:
    • Involve staff and other stakeholders
    • Share outcomes with all stakeholders
building the culture
Building the Culture


  • Includes a broad range of differences such as ethnic, age, gender, religion, education, family, physical/mental ability, language.
  • Future workforce growth will met through immigration
  • Need for practices and values to establish an inclusive workplace
3 living in tomorrow s workplace
3. Living in Tomorrow’s Workplace

Human Resources

  • Links employees with the strategic needs and objectives of the business.
  • Employees:
    • Power your business
    • Hold the intellectual capital of your business
    • Represent the knowledge, relationships and skills your business needs.
living in tomorrow s workplace
Living in Tomorrow’s Workplace

Human Resources (cont’d)

  • Implement core HR fundamentals, and:
    • Ensure you acknowledge the value employees bring to your bottom line
    • Communicate with employees and seek their ideas on a regular basis
    • Provide opportunities for them to develop; people need to belong and feel they contribute to business success
living in tomorrow s workplace1
Living in Tomorrow’s Workplace

Financial Management

    • More than just an accounting model
    • Encompasses the people, technology, policies and processes that provides information for financial decisions
    • Measures an aspect of business sustainability
  • Getting Started
    • Obtain industry standards and ratios
    • Conduct a financial review
living in tomorrow s workplace2
Living in Tomorrow’s Workplace


  • Internal processes, systems and controls used to manage day-to-day activities.
  • Enhancing work and information flow to improve delivery of products/services to customers.
  • Effective operations improves business performance.
living in tomorrow s workplace3
Living in Tomorrow’s Workplace

Customers, Marketing, and Sales

    • Customers drive your business
    • Marketing initiatives attract customers
    • Sales measures customer satisfaction
  • Develop a Marketing Plan
  • Make customer experience an unrelenting focus
  • Skilled sales people
4 tomorrow s workplace partners
4. Tomorrow’s Workplace Partners


  • The health of a community influences business.
  • Customers expect businesses to be sensitive to local needs and issues
  • Employment Service Providers offer free services that benefit your business
  • Identify and partner with community stakeholders
tw key findings
TW Key Findings
  • Fundamental elements of business must be in place to enable growth
  • There is a strong business case for diversity - it is the future.
  • Clarity of Mission, Vision and Values provides direction and aligns all staff
  • Review all 11 key findings in the Guide.
your business journey
Your Business Journey

Where do I begin?

  • Review our process, pages 8-12
      • Source internal or external expertise
      • Conduct a 360 assessment (Appendix I)
      • Review findings and select priorities
      • Conduct Mission, Vision, Values sessions
      • Set an action plan for priority items
      • Involve staff in the process

The Tomorrow’s Workplace Project would like to thank our generous funding partners:

The Employment and Labour Market Services Division

The BC Ministry of Housing and Social Development

The Government of British Columbia

Western Economic Diversification Canada / Diversification de l’economic de l’Quest Canada

Coast Capital Savings Credit Union