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SCC - Service Control Center. SCC - Responsibilities. Incident Management - Single Point of Contact - Interface to Second Level. First Level Support - Monitoring & Control of Equipment and Services - Incident troubleshooting - Operating of Message Switching Systems.

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SCC - Service Control Center


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    Presentation Transcript
    1. SCC - Service Control Center

    2. SCC - Responsibilities IncidentManagement - Single Point ofContact - Interface to Second Level First Level Support - Monitoring & Control ofEquipment and Services - Incidenttroubleshooting - Operating of Message Switching Systems

    3. MET CNS Com Nav Surveillance AIM AeronauticalInformation M. ATM Air Traffic Management SCC - Domains

    4. Surveillance COM Voice Monitoring Equipment NAV Support CNS Communication Navigation Surveillance

    5. ATM Air Traffic Management Flight Data Prozessor Radar Tracker Monitoring Equipent Support Equipment Data Storage

    6. COM Centre ROC / IROG RTH Home- briefing Monitoring Equipment Support Equipment AIM& MET AIM Service MET Service

    7. Vienna ROC & IROG – Area ofResponsibilty

    8. Vienna ROC - Connections

    9. Vienna COM Centre - Connections

    10. Service Control Center Staff Manager Mr. Ernst Trauner Support 5 staff AIM, MET & ATM 14 staff CNS & IncidentMgr 8 staff officehours 2 persons 24/7 1 person 17-07h 2 persons 07-17h

    11. END