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GMW Services: Ensuring Quality Healthcare for all Service Users

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Learn about GMW Services' achievements, future goals, and local service priorities. Discover how they provide district and specialist services while prioritizing patient care and sustainability.

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GMW Services: Ensuring Quality Healthcare for all Service Users

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Presentation Transcript

  1. Introduction to Neil Thwaite, Director of Service and Business Development Gill Green, Director of Operations and Nursing

  2. GMW Service Overview • £155m turnover (£15m efficiencies over 3 years) • 3200 staff • Service Provision - District Services • - Specialist Services • Fully compliant with CQC, Monitor Standards • One of 9 “High Performing Organisations” in England (MBS 2012) • Delivered all financial/quality targets set nationally and by PCT • Nationally benchmarked; reference cost 101

  3. 12 month review • CQC Planned Review – Fully Compliant • Monitor Mental Health Indicators – Achieved • PCT Vital Signs • Quality Account – Improvements Demonstrated • CQUIN – Fully achieved – 39 Schemes • Competed successfully in tenders • Staff Survey and Patient Surveys – positive • Achieved Financial Targets and CIPs

  4. Bolton Services • Inpatient Services - Adult & Older People • Community Services - Older Adult & Adult CMHTs • - EI, Crisis, AO • - Hospital Liaison • CCG Contract - £22m contract • - 4% efficiency (£870k) • - 2.5% CQUIN targets • LA - Impact of budget cuts • GMW Capital Investment in Bolton • - £4.2m spent (3 years) • - Community premises, inpatient privacy and dignity and PICU (saving PCT OATs), Section 136 Suite

  5. Quality Account Improvement Priorities • Psychological Therapies – Improving Access and Outcomes • Patient Experience - Delivering Service Improvements by Listening to and Learning from Service User Feedback • Recovery – Improving Outcomes • Carers - Improving Carer Identification, Involvement and Engagement • Dementia - Enhancing the Quality of Life for People with Dementia • Physical health - Supporting Improvements in our Service Users’ Physical Health • Environment - Improving the Physical Environment and Embedding our Commitments to Sustainability • Dual Diagnosis – Improving our Responsiveness to Individuals with Co-morbid Mental Health and Substance Misuse Needs

  6. Local Service Priorities & Redesign • RAID • Section 136 Suite • Psychological Therapies • RADAR • Community Team redesign - needs led not age led • Dementia prioritised by PCT - memory services

  7. Local Service Priorities & Redesign • Reduction in inpatient beds; investment in community • Carers Involvement • OATs – exploring options to improve patients quality • Ryan-Rooney Review - improvements

  8. Discussion Your feedback on our services and priorities to work on

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