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On March 24, 2012, the Helpline volunteers in Minnesota gathered for their Annual Assembly to discuss their crucial role in community support. With 57 dedicated volunteers, the Minnesota Helpline operates 24/7, handling a total of 7,344 calls from July 2010 to March 2012. Notably, 87% of calls to volunteers occur between 9 AM and 9 PM, but 10% do go to voicemail, which are answered within 24 hours. The assembly emphasized ongoing volunteer recruitment and training through in-person orientations and webinars to enhance community outreach.
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Public Relations: Helpline Creating Our Common Welfare Annual Assembly of Members March 24, 2012
Helpline Volunteers NA Minnesota has 57 volunteers answering the Minnesota Helpline 24 hours a day, seven days a week.
Where did the calls go? 7,344 total calls to the Helpline from July 19, 2010 through March 22, 2012.
When do the calls come in? Of the 2,380 calls to volunteers, 87% of them are between 9:00 AM and 9:00 PM.
When are calls missed? Of the 2,380 calls to volunteers, 228 calls, 10%, went to voicemail. VM’s answered in 24 hours.
Helpline Volunteers Volunteer. Request an orientation in your area or for your group. Orientations are provided in-person or via conference call and webinar.
