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Department of P-16 Initiatives Using Lean Six Sigma to Increase Access, Flexibility, and Convenience in USG Masters of Education (M.Ed.) Teacher Preparation Programs Tonya Kilpatrick
Lean Speed Enables Six Sigma Quality Six Sigma Quality Enables Lean Speed Lean and Six Sigma • Lean and Six Sigma are both process improvement methodologies • Lean is about speed and efficiency • Six Sigma is about precision and accuracy Best of Both Worlds
Project Goal • Increase accessibility, flexibility and convenience of M.Ed. Degree programs.
Voices of Lean Six Sigma • 1. Voice of the Customer • The most important “voice” • Customer requirements and specifications • Customer satisfaction • 2. Voice of the Process • Determine if process is predictable and capable • Elimination of blame fear • 3. Voice of the Employee • Employee satisfaction • Employee empowerment
DMAIC Framework Define Measure Analyze Improve Control • Define the opportunity for improvement • Measure the current performance • Analyze the process to determine root causes • Improve the process by removing variation, mistakes, and non value-added activities • Control the process so problems don’t recur.
Define Opportunity for Improvement • Increasing Demand • Declining Market Share • 42.9% in 2002 • 34.6% in 2006
Measure Average Annual Growth Rate • Annual Growth Rate for State: 15.7% • Annual Growth Rate for USG: 9.67%
Simplified application process Accessibility and convenience Flexible scheduling and customization Convenient delivery Career-specific coursework Analyze What Do Our Customers Want? • Credit for previous training, education, and experience • Quality and consistency • Accurate and timely information • Speed and continuous innovation • Increased efficiency
Improve Exceed Customer Expectations • Streamlining application, admissions, and enrollment processes. • Reducing application response time. • Reducing cycle time to degree completion. • Streamlining program delivery models and expanding course scheduling. • Enhancing enrollment and student services by providing timely and accurate information. • Collaborating in curriculum development across USG institutions through the Distance Education Project.
Control Deliver Superior Value • Understanding what the customer wants. • Identifying what the customer is willing to pay. • Determining the way customer prefers the service to be delivered. • Standardizing how the service is delivered to ensure quality.
Deliverables • Increased competitive advantage • Increased enrollment yield of students • Increased revenue potential and reduced costs • Increased customer satisfaction • Enhanced customer and student services • Increased productivity and efficiency • Improved responsiveness to emerging need • FASTER, FRIENDLIER, EASIER