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DAR and CO Training

DAR and CO Training. Federal Relay Task Order. Introduction. Sprint Team Federal Relay Program What, Why, Where, Who and When Service Offerings New Contract Characteristics Transition Timeline Task Order Q&A #1 Federal Relay Services Overview Q&A #2. Sprint – Federal Relay Team.

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DAR and CO Training

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  1. DAR and CO Training Federal Relay Task Order

  2. Introduction • Sprint Team • Federal Relay Program • What, Why, Where, Who and When • Service Offerings • New Contract Characteristics • Transition Timeline • Task Order • Q&A #1 • Federal Relay Services Overview • Q&A #2

  3. Sprint – Federal Relay Team • Randy Murbach (Liaison), Federal Relay Program Manager (MD) • 800.316.4406 or federalrelay@sprint.com • Angie Officer (receive Task Orders), Sprint Relay Sr. Program Manager (VA) • 703.689.5654 or angela.officer@sprint.com • Andrew Brenneman (pursue Task Orders), Sprint Relay Sales (VA) • 703.689.6759 or andrew.brenneman@sprint.com

  4. What is Federal Relay? • Established by Congress under Public Law 100-542, the Telecommunications Accessibility Act of 1988. • Provides Relay Operators and Video Interpreters (VI) who act as transparent telecommunication conduits for the transmittal of information through TTY, Videophone, CapTel phone, Internet browser for individuals with hearing and speech disabilities.

  5. Why Federal Relay? • Enables Federal employees to conduct official duties & broadens employment and advancement opportunities for deaf, hard-of-hearing and speech disabled individuals by ensuring them access to the Federal and Public Telecommunications System. • Allows the general public (constituents) the ability to conduct business with the Federal government and its agencies. • Enables Federal Government agencies to meet their obligation under Section 504 of Rehabilitation Act for their employees and constituents with hearing and speech disabilities in workplace and public. Note: Section 504 only applies to entities that receive federal financial assistance. Whereas the ADA (Americans with Disabilities Act ) covers most establishments whether privately owned or assisted with state and/or federal funds.

  6. Where is Federal Relay available? • Federal Relay is accessible for both domestic and non-domestic locations. Domestic locations are those within the fifty United States, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, and the Northern Marianas. All other locations are defined as non-domestic. • Certain services of Federal Relay may have geographical restrictions and there are no restrictions on the number, length or type of calls (i.e. Inbound International via TTY or IP Relay overseas). • All calls are strictly confidential and no records of any conversations are maintained.

  7. Who can use Federal Relay? • This contract is for the use of all Federal agencies, authorized Federal contractors, agency‑sponsored universities and laboratories; the general public to access Federal agencies; and when authorized by law or regulation, state, local, and tribal governments, and other organizations listed in GSA Order 4800.2E. • The Government reserves the right to restrict the use of Federal Relay authorized users as defined above at any time.

  8. When can Federal Relay* be used? • Traditional Relay Service/TRS (TTY/Voice/ASCII), Speech-To-Speech, IP Relay, and CapTel are available 24/7/365 • Video Relay Service (VRS) is available M-F from 7am to 8pm ET excluding Federal Holidays. • Relay Conference Captioning (RCC) is available M-F from 8am to 5pm local time excluding Federal Holidays. * Hours are in reference to English language.

  9. Service Offerings (six) Telephonically-Based Services: • TTY/Voice/ASCII (a.k.a. TRS) • Captioned Telephone (CapTel) • Speech-to-Speech (STS) Internet-Based Services: • Video Relay Service (VRS) • Internet Protocol (IP) Relay • Relay Conference Captioning (RCC)

  10. New Contract Characteristics • Acquisition is a FAR Part 12 (commercial offerings) • Contract Terms began 7/1/07 and will be five (5) years • two year base contract period followed by • three (3), one (1) year option periods • Contract ceiling of up to $100M • Agencies will order by using task orders billed directly by Sprint for any Federal Relay services usage from all their employees and constituents nationwide • Agencies will be able to request and pay for Custom Solutions as needed through this contract

  11. Last day for six services (centrally billed) for Agencies with no Task Order on 12/27/07. Transition Timeline Existing Contract Agencies with Task Order will have services continued without interruption from 12/28/07 and beyond Overlap Period New Contract Contract begins 7/1/07 Task Order due by 11/15/07

  12. Task Order (direct-billed) The Federal Agency’s Designated Agency Representative (DAR) and/or Contract Officer (CO) will need to complete and submit two forms to Sprint: Step 1: (Form#1 – Task Order) • Complete your agency’s specific Task Order Form, or use GSA’s StandardForm 1449 or Optional Form 347 which can be downloaded at www.federalrelay.us in your web browser in the “Task Order” tab. Both forms have been “pre-filled” and all you need to do is update the “red” sections.

  13. Task Order (Form #1) SF 1449 OF 347

  14. Task Order cont. (direct-billed) Step 2: (Form# 2 – Billing Contact Information) • Complete theSprint – Federal Relay Billing Contact Information Form Step 3: Submission • Both forms (Task Order and Billing Contact Information) need to be submitted via fax (703-689-8181) to Sprint - Federal Relay Program Management for review and approval. • If all documents are completed and in order, it will take Sprint up to 90 days to set up the Agency direct-billing account. The Federal Relay Program Manager will communicate to the GSA and DAR/CO the effective billing date. For Further Information • Federal Relay and/or contract, go to www.federalrelay.us, call Federal Relay Customer Service at 1-800-877-0996 (Voice/TTY) or email federalrelay@sprint.com • Questions about change from “centralized” to “direct” billing, contact GSA – Federal Relay Program Office at (703) 306-6308. Note: The above Task Order process is subject to change at any time.

  15. Billing Contact Information Form (#2)

  16. Federal vs. State/National Relay Note: This matrix applies to the new contract (Task Order). All five (5) services listed above are currently available in the existing contract through 12/27/2007, including ISDN. *Contract modification for ISDN is in the process of being added for the new contract (Task Order) to ensure continuation of this service on 12/28/07 and beyond. Be advised that Federal employees should check with their legal staff about using the “free” relay services advertised by a number of companies in the U.S., as it may be an unauthorized augmentation of appropriated budgets. Sprint is the only authorized provider of Federal Relay through GSA Contract No. GS00T07NSD0010.

  17. Federal Relay Information Portal • www.federalrelay.us

  18. Q & A #1

  19. Service Overview • Captioned Telephone (CapTel) • Relay Conference Captioning (RCC) • Video Relay Service (VRS) • Internet Protocol (IP) Relay • TTY/Voice/ASCII (a.k.a. TRS) • Speech-to-Speech (STS)

  20. Captioned Telephone (CapTel) Looks and functions like a traditional telephone few significant differences • Captions are live and displayed on the phone • Amplified handset and tone control for clarity

  21. Exchange between Caller and Captioning Service

  22. CapTel Phone Distribution Program Existing Contract (Through 12/27/2007) • Federal Relay is distributing a limited (up to 50 units a month nationwide) quantity of free Federal CapTel (200 model) phones for active Federal employees only. If USB model is desired, agency needs to pay $95 at time of order. • If agency desires a second CapTel phone, it will cost $495 for 200 model and $590 for USB model. Extended warranty available at time of order for $29 per year for up to four additional years beyond the original manufacturer’s warranty of one year. New Contract (Beginning 12/28/2007) • Federal CapTel phones will be available for agency to purchase on the GSA Schedule

  23. Relay Conference Captioning (RCC) Streaming Captions on the Internet … • Reading Captions during Teleconference Calls • www.federalrcc.us or www.fedrcc.us • Steno-captioners who have captioned live television broadcasts - an alternative to a sign language interpreter. • Requires booking at least 48 hours in advance.

  24. RCC cont.

  25. Video Relay Service (VRS)

  26. VRS cont. Enabling Deaf/Hard-of-Hearing Individuals who Use Sign Language via interpreters in to make relay calls • Video Standards: • H.320 (Integrated Services Digital Network - ISDN) • H.323 (Internet Protocol - IP) • Hardware: • Web camera (H.323) • Videophone (H.323) • Video Teleconferencing (VTC/H.320) • Network (minimum of 256kpbs upload and download speed): • LAN (local area network) or VPN (custom solution) • Broadband (DSL, Cable, FIOS or ISDN)

  27. VRS Mail Toll-Free Number

  28. VRS Firewall Support Dispelling Assumptions that VRS Communication on an Agency Network is Impossible • Firewall Support to assist agency IT personnel with network configuration. • Firewall Support document available for agency IT personnel listing ports and IP addresses to access FedVRS

  29. Web Cameras Videophones Commonly Used Video Equipment www.logitech.com for Web Cameras and www.dlink.com for Videophones. Note: Federal Relay does not endorse any specific brand or model.

  30. Federal Sources for Video Equipment Department of Defense’s Computer/Electronic Accommodations Program (CAP) • CAP will provide free video equipment to any of its partners • Internet Address: www.tricare.osd.mil/cap/request/request_acc.cfm • CAP Partnership Information • Internet Address: www.tricare.osd.mil/cap/about/about_agency.cfm

  31. IP Relay

  32. IP Relay cont. • Alternative to the teletype (TTY) and accessible on any computer with web browser and internet connection • www.federalip.us or www.frso.us • User-Friendly Features (adjustable font Size, Style, and Color) • Online Support and Customer Service • Hours: 24/7/365 • Accessible in English or Spanish

  33. TTY/Voice/ASCII (a.k.a. TRS) This service has been in existence since 1993. • TTY (text telephone)/ASCII 800.877.8339 • Voice866.377.8642 • Voice Carry Over (VCO) 877.877.6280 • Spanishto Spanish800.845.6136 • Spanish to English 888-474-8983 • Tele-Braille866.893.8340 • International Voice/TTY/VCO/ASCII/Spanish (calling from overseas into USA) 1.605.331.4923 • Hours 24/7/365

  34. Speech-to-Speech (STS) • A service that allows speech-disabled persons to voice their conversation independently. • A specially trained relay operator repeats the words of the person with a speech disability or synthesizer output to the other party. • You do not need special equipment to use this service. • STS 1-877-877-8982 • Hours 24/7/365

  35. Q & A #2

  36. Federal Relay Information Portal • www.federalrelay.us

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