Domestic Tour Operators. Travel and Tourism Suzanne Wood . What is a Tour Operator . A tour operator is a business that creates the holiday that the Travel Agent has asked for by their customers Domestic means within the country of residence . Example. Scoot Cycling Holidays Ltd
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Travel and Tourism
Scoot Cycling Holidays Ltd
By Emma Barranger
A tour operator typically combines tour and travel components to create a holiday.
What is a tour operator?
In the UK, there are 3 types of travel agencies:
Layla El Tannir
Businesses can either set up a website to run their business on, or to provide information about their business. It is more likely that websites are used for advertisement purposes rather than to provide an online service.Application in the travel and tourism industry: Tour Operators and Travel Agents.
Businesses can use call centers to help their customers make bookings, request information and make complaints.
It is the worlds leading specialist in travel for students and young travelers. They cover Insurance, accommodation, tours, bus and rail passes, language courses, volunteering projects and flights. They operate in many countries around the world like : USA, Australia, China, South Africa, Denmark…etc..
They have their own numbers for each country where their call centre is available. Customers can request a call back, and they can use the service over Skype. This shows that call centers are moving ahead, and incorporating technology in their services, to keep them alive rather than making them extinct.
The Thomas cook website allows you to book your holiday online. It includes all the factors like flights, accommodation, the tours, car hire and insurance.
Customers can browse the website through four different ways. Either by star rating, board basis, budget or tabs ( flights, flights and hotels-together-, cruises, extras).
On the site, they have package deals which customers can order or they can “tailor make” their holiday, to ensure that it suites all their preferences, and give them their moneys worth.
All the payments can be made online, or customers can find out all their information from the website and go to the store and make the payments in cash. There is also a store locator on the website.
Federation of Tour Operators
Association of British Travel Agents
By: John Brady
The Association of Independent Tour Operators (AITO)
UK inbound is a trade association founded in 1977 to represent the interests of the UK’s inbounds tourism businesses.
Non profit making body
Funded by subscriptions
AITO is an organization which represents approximately 160 of Britain's specialist tour operators.
AITO members are independant