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Independent Customer Focused Research & Communications B2B & Consumer

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Independent Customer Focused Research & Communications B2B & Consumer. Independent Customer Focused Research & Communications B2B & Consumer Actionable Information Relationship Maintenance Existing Customers New Business. Independent Customer Focused Research & Communications

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Presentation Transcript
slide2
Independent

Customer Focused

Research & Communications

B2B & Consumer

slide3
Independent

Customer Focused

Research & Communications

B2B & Consumer

Actionable Information

Relationship Maintenance

Existing Customers

New Business

slide4
Independent

Customer Focused

Research & Communications

B2B & Consumer

Actionable Information

Relationship Maintenance

Existing Customers

New Business

1st Class Research & Information Projects

Client / Consultant Partnership

slide5
Strategy

Databases & Categorisation

Information Collection

Analysis

Knowledge Management

slide6
Strategy

Databases & Categorisation

Information Collection

Analysis

Knowledge Management

Business People

Not Pure Researchers

slide7
Strategy

Databases & Categorisation

Information Collection

Analysis

Knowledge Management

Business People

Not Pure Researchers

Assist & Help

Strategic Improvement / Development Plans

slide8
In Other Words

To Help Make It Work!

slide9
LEASING CORPORATE FINANCE MORTGAGES FINANCE

INSURANCE FINANCIAL SERVICES

HEALTH CARE HEALTH INSURANCE MEDICAL MARKETING

GOVERNMENT LOCAL GOVERNMENT

ENVIRONMENT WATER & POWER

FUELS BREWING & BEERS

LEGAL SERVICES VENTURE CAPITALISTS

CONSTRUCTION HOUSE BUILDING

PROPERTY ESTATE AGENCY

slide10
CORPORATE IT SYSTEMS DESIGN COMPUTERS LOGISTICS

TRANSPORT COURIER & PARCELS

INDUSTRIALS COMMERCIALS

FASHION CONFERENCE VENUES

TRAVEL CATERING

HOTELS TOURISM

DESIGN GRAPHICS

PRINTING PRESENTATION

ADVERTISING INCENTIVES

MEAT PRODUCE AIRPORTS

slide11
Customer Satisfaction Research

Client Contentment Research

Attitudinal and Image Reviews

Disloyalty and Exit Investigations

Competitor Price and Service Investigations

slide12
Customer Satisfaction Research

Client Contentment Research

Attitudinal and Image Reviews

Disloyalty and Exit Investigations

Competitor Price and Service Investigations

Contract and Policy Pre-Renewal Interviews

Performance Benchmarking and Tracking

Employee and Management Surveys

Communications

Advertising and Promotional Research

slide13
Consultancy and Advice

Customer Maintenance Regimes

Customer Care Training

slide14
Consultancy and Advice

Customer Maintenance Regimes

Customer Care Training

Database Management

Database Construction

Database Software Development

Contact Management Software

Operational Software Development

IT Consultancy and Implementation

Mail handling

slide15
Associates Commercial Corporation

House of Commons

HAMMONDS

DEVRO////TEEPAK

slide16
Your Research Partners

Market Research Society

slide17
BROOK HOUSE

CAGE END

HATFIELD BROAD OAK

BISHOPS STORTFORD

HERTS.

CM22 7HP

TEL: 01279 718900

eFAX 08700 516700

[email protected]

www.customer-care-research.com

CUSTOMER SATISFACTION LOYALTY & RETENTION

ATTITUDE & IMAGE REVIEWS

KNOWLEDGE MANAGEMENT

DATABASE & SOFTWARE DEVELOPMENT

DESK RESEARCH

CUSTOMER RELATIONSHIP MANAGEMENT

INTERNET & INTRANET RESEARCH

[email protected]

[email protected]

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