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Conducting Distance Assistive Technology Services. Peggy Shireley, AT Coordinator IPAT of North Dakota peggys@ndipat.org Marci Kinas Jerome, AT Program Coordinator George Mason University mkinas@gmu.edu. Session Objectives.

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conducting distance assistive technology services

Conducting Distance Assistive Technology Services

Peggy Shireley, AT Coordinator

IPAT of North Dakota

peggys@ndipat.org

Marci Kinas Jerome, AT Program Coordinator

George Mason University

mkinas@gmu.edu

session objectives
Session Objectives
  • Provide an overview of conducting AT demonstrations and meetings remotely using distance technology
    • Provide an overview of synchronous technology tools (such as Skype)
  • Discuss the benefits and challenges of conducting remote demonstrations and meetings
  • Provide participants an opportunity to ask questions and share their experiences
content to be covered
Content to be Covered

Distance AT Services

  • Definition of distance delivery
  • History
  • Benefits of conducting distance AT services
  • Types of technologies used
  • Questions

One State’s Model: IPAT of North Dakota

  • Distance technologies used by IPAT of North Dakota
  • How IPAT conducts distance AT services
  • When IPAT uses distance AT services
  • Where IPAT uses distance AT services
  • Challenges of delivering distance AT services
  • Questions
are you using distance delivery
Are you using distance delivery?
  • We would like to hear from you…
distance services defined
Distance Services Defined
  • Distance service is a method of providing access to information and interaction when the participants are separated by time and/or distance
types of distance delivery
Types of Distance Delivery
  • Asynchronous Delivery = participants access the information on their own schedule
  • Delivery Methods
    • Mail
    • Message board forums
    • Email
    • Video – YouTube
    • Audio recordings
    • Voicemail
    • Facsimile
types of distance delivery1
Types of Distance Delivery
  • Synchronous Delivery = participants are all ‘present’ at the same time
  • Delivery Methods
    • Web conferencing
    • Videoconferencing
    • Educational television
    • Instructional television
    • Direct-broadcast satellite
    • Internet radio
    • Live streaming
    • Telephone and web-based VoIP
history of distance delivery
History of Distance Delivery
  • Post Office 1728 in Boston, MA
  • School of the Air 1951 in Alice Springs, NT
  • Radio and TV Classes 1964 in Madison, WI
  • Fiber Optic Delivery 1990 Bismarck, ND
  • Computers + Internet 1996 Jones International University
why distance
Why Distance?
  • We would like to hear from you…
benefits of distance service delivery
Benefits of Distance Service Delivery
  • Expands Access
    • Meets the demand from those disadvantaged by distance and disability
    • Offers flexibility
    • Accommodates individual circumstances and needs
  • Enables Connection
    • Between experts in other geographical areas
    • Between experts and those they serve in other geographical areas
benefits of distance service delivery1
Benefits of Distance Service Delivery
  • Cost Effective
    • Eliminates travel time
    • Eliminates mileage costs
    • Eliminates mailing costs of inappropriate equipment choices
  • Enhances Efficiency
    • What took a day onsite takes 1-2 hours
    • Provides an introduction of needs beyond paper reports
    • Makes device feature match more accurate
caution against
Caution Against
  • “Using Technology for Technology’s Sake”
distance services considerations
Distance Services Considerations
  • Who: Participants
    • One to one connection, one to many connection
  • What: Content
    • Seeing clients, product demonstration, PowerPoint, website/resource sharing
    • (also is a why)
  • Where: Connection Sites
    • Home, satellite site
  • When: Delivery
    • synchronous or asynchronous

We will focus primarily on synchronous delivery

technology options quick review
Technology Options: Quick Review
  • Video conferencing
  • Web conferencing
  • Collaboration tools
  • Also audio conferencing, but not focus of today’s presentation
video conferencing tools
Video Conferencing Tools
  • Polycom
  • Tandberg
  • Lifesize
  • Utilizing Existing Videoconference Networks
    • Universities
    • Community Colleges
    • Human Services
    • Telemedicine
video conferencing features
Video Conferencing Features
  • Real time audio and video with multiple sites
  • View remote content
  • Can have HD quality video, good for video detail
  • Stable connection
  • With specialized equipment can bridge home users and conferencing sites together
web conferencing tools webinar
Web Conferencing Tools (Webinar)
  • Adobe Connect
  • Microsoft Live Meeting
  • Blackboard Collaborate (formerly Elluminate)
  • GoToMeeting
  • WebEx
web conferencing features webinar
Web Conferencing Features (Webinar)
  • One-way (webinar) and two-way (discussion) audio and video chat capability
  • View remote content (PowerPoints, websites, software demo)
  • Text chat and moderated Q &A
  • Polling
  • Whiteboards
  • Real time sharing of content and files
  • Archival of recorded sessions for future playback
web collaboration tools
Web Collaboration Tools
  • 1 on 1, Small Group Conferencing
    • Google Plus
    • Skype
  • Remote Content Sharing
    • Join Me
  • File Sharing
    • Dropbox
    • Microsoft Sky Drive
web collaboration features
Web Collaboration Features
  • Free (for basic services)
  • Conferencing
    • Connect one or more users with audio and/or video
    • View remote content, real time sharing
  • File Sharing
    • Central location for documents shared between multiple users
    • Access files from any location with internet connection
distance service options
Distance Service Options
  • Let’s review some scenarios
scenario 1 web conferencing collaboration tools
Scenario 1: Web Conferencing/Collaboration tools

Participants

One to One

Content

Discussion

Demonstrate Hardware

Delivery

Synchronous

Answer Questions

Troubleshoot

Connection

Home

Unable to travel long distance

Considerations

Internet speed/reliability

Computer processing power

Client tech savviness

Software availability

accessibility

Technology

Real time video and audio

Intuitive interface

Not bandwidth hog

Free/low cost

Challenges

Video quality, dropped calls, tech skills

scenario 2 web conferencing collaboration tools
Scenario 2: Web Conferencing/Collaboration tools

Participants

One to One

Content

Discussion

Demonstrate Software

Delivery

Synchronous

Answer Questions

Troubleshoot

Connection

Home

Unable to travel long distance

Considerations

Internet speed/reliability

Computer processing power

Client tech savviness

Software availability

accessibility

Technology

Real time video and audio

View remote content

Intuitive interface

Not bandwidth hog

Free/low cost

Challenges

Video quality, dropped calls, content display lag, tech skills

scenario 3 video conferencing
Scenario 3: Video Conferencing

Participants

One to One

Content

Discussion

Demonstrate Hardware/

Software

Delivery

Synchronous

Answer Questions

Troubleshoot

Connection

Site

Willing to travel to satellite site

Considerations

Available Tech Support

Site Scheduling

Internet speed/reliability

Computer processing power

Client tech savviness

Technology

High quality real time video and audio

Remote content sharing

Challenges

Equipment costs, maintenance, technical expertise

scenario 4 webinar
Scenario 4: Webinar

Participants

One to Many

Content

Resources

Discussion

Demonstrate Hardware/

Software

Delivery

Synchronous

Answer Questions

Discussion

Connection

Home

Considerations

Client internet speed

Client tech savviness

Intuitive client interface

Accessibility

Number of connections

Technology

Real time video and audio

View remote content

Intuitive presenter interface

Additional tools: polling, Q&A, recording and archiving

Challenges

Real time tech support, compatibility, # of connections

ipat of north dakota
IPAT of North Dakota

Making a Case for Distance AT Delivery

about ipat
About IPAT
  • The Interagency Program for Assistive Technology (IPAT) increases access to assistive technology in North Dakota by engaging in activities that:
    • raise awareness
    • disseminate information
    • provide training and assessments
    • work with policy makers
    • loan equipment for trial-use, and
    • demonstrate assistive technology (AT) devices

to individuals of all ages with disabilities and those experiencing the effects of aging throughout the state.

  • IPAT increases AT acquisition by making available a used equipment bulletin board and an alternative financial loan program specific to the purchase of AT devices and services.

http://www.ndipat.org

distance technologies ipat uses
Distance Technologies IPAT Uses
  • Asynchronous Delivery
  • Delivery Methods
    • Mail
    • Email
    • Video - YouTube
    • Voicemail
    • Facsimile
    • Website
    • Facebook
    • Blogging
distance technologies ipat uses1
Distance Technologies IPAT Uses
  • Synchronous Delivery
  • Delivery Method
    • Videoconferencing
    • Web Conferencing/Collaboration Tools
distance technologies ipat uses2
Distance Technologies IPAT Uses
  • VIDEOCONFERENCING
  • Polycom System
    • Camera
    • Speaker
    • TV
    • Internet Connection
polycom components
Polycom Components
  • Camera – Speakers – TV – Internet Connection
polycom upsides and downsides
Polycom Upsides and Downsides
  • Polycom UPSIDES
    • Reliability
    • Picture Quality
    • Ease of Use
    • Ability to involve a number of people
  • Polycom DOWNSIDES
    • Video and Audio not synchronized
    • Freezing of Video
distance technologies ipat uses3
Distance Technologies IPAT Uses
  • Web Conferencing/Collaboration Tools
  • Skype
    • Free software download
    • Computer or Tablet
    • Camera
    • Microphone
    • Internet Connection
skype components
Skype Components
  • Free software download – Computer – Camera –

Microphone – Internet Connection

skype upsides and downsides
Skype Upsides and Downsides
  • Skype UPSIDES
    • Affordability
    • Reliability
    • Ease of Use
  • Skype DOWNSIDES
    • Dropped Calls
    • Audio can echo
    • Video quality can be unpredictable
    • Synching of audio and video can be off
distance technologies ipat uses4
Distance Technologies IPAT Uses
  • Web Conferencing/Collaboration Tools
  • Screen Share – Join.me
    • Free software download
    • Computer or Tablet
    • Internet connection
join me components
Join.me Components
  • Free software download – Computer – Internet
join me upsides and downsides
Join.me Upsides and Downsides
  • Join.me UPSIDES
    • Affordability
    • Reliability
    • Ease of use
  • Join.me DOWNSIDES
    • Internet speed
how ipat uses distance delivery
How IPAT Uses Distance delivery
  • Internal Staff Development
    • Entire staff is taking a social media class together via videoconferencing
    • Staff teach each other new equipment
  • Assistive Technology Training
    • Noon hour topical trainings
    • Individual training on specific devices, software or iPad apps
how ipat uses distance delivery1
How IPAT Uses Distance Delivery
  • Equipment Demonstration
    • AAC devices
    • Keyboards
    • CCTVs
  • Virtual Tours and Experiences
    • IPAT Technology Access Centers
    • Exhibit floor of the AT Expo in Fargo
    • Present an award
how ipat uses distance delivery2
How IPAT Uses Distance Delivery
  • Determine Individual Device Needs
    • Teleconference call
    • Videoconference
  • AT Tech Act Activities
    • Reconvene stakeholders in statewide collaboration
    • Weekly staff meetings
    • Consumer Advisory Committee meetings
    • IPAT Board meetings
    • In-house IT and computer troubleshooting
when ipat uses distance delivery
When IPAT Uses Distance Delivery
  • When travel is prohibitive
    • Weather
    • Location
    • Vulnerability of end-user
  • When the service requested fits the distance learning format
    • Device exploration
    • Device training
    • AT training
    • Meet an end-user prior to services
where ipat uses distance delivery
Where IPAT Uses Distance Delivery
  • Rural Clinics statewide
    • UND Medical School – Telemedicine sites and bridge
  • Regional Human Service Centers
    • Polycom systems
  • University and School Systems
    • Interactive Video Network
  • Homes of Clients
  • Between IPAT offices
challenges of distance delivery
Challenges of Distance Delivery
  • Routine technical glitches
  • Scheduling
  • Having the correct equipment and know-how on the recipients end
  • Slow internet speed
  • Interactions are not as personal
  • Reluctance of end users to embrace the technology