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Oracle CX Cloud: Enhancing Customer Engagement – A NexInfo Webinar

NexInfo invites you to explore Oracle CX Cloud powerful tools for enhancing customer engagement. Learn how to optimize customer interactions, increase satisfaction, and drive loyalty with a seamless, data-driven approach to customer experience management. Learn more at - https://nexinfo.com/solutions/saas-solutions/cx-cloud/

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Oracle CX Cloud: Enhancing Customer Engagement – A NexInfo Webinar

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  1. Using Oracle Service (CX) Cloud to Gain Deeper Insight Into Your Organization & Your Customers February 21, 2019 Presented by: Saurav Pal & Hemal Parikh @ NexinfoSolution

  2. Who Is NexInfo? SUMMARY • Consulting company focused on helping clients achieve Operational Excellence via an optimal blend of Business Process & Software consulting services • Deep domain expertise, including: Integrated Business Planning (IBP/S&OP), Enterprise Resource Planning (ERP), Product Lifecycle Management (PLM), Customer Relationship Management (CRM), Enterprise Planning Management (EPM), Human Capital Management (HCM), Predictive Data Analytics, Security, & Business Transformations • Founded in 1999 and managed by computer industry & business process professionals • Clients include emerging companies and Fortune 1000 corporations • Recognized in the industry, including features in Gartner Reports, The Silicon Review (50 Smartest Companies of the Year 2016 and 10 Fastest Growing Oracle Solution Providers 2017), and CIO Review (100 Most Promising Oracle Solution Providers 2015) PARTNERS CORPORATE INFO • HQ in Orange County, CA with offices in Redmond, WA, Chicago, IL, Bridgewater, NJ, Dublin, Ireland, Chennai & Bangalore, India • Operations across the United States, Europe (Ireland, UK, Switzerland, Belgium) & India

  3. Presenter Information Name: Saurav Pal Experience & Expertise: Oracle Cloud CX Solutions Architect with 12 years of experience in design and architecture of CRM solutions across multiple industry verticals and geographies. Oracle Certified Implementation Specialist with experience in leading CX transformation engagements, design and architect complex Business solutions in the CRM industry across industries. Name: Hemal Parikh Experience & Expertise: Solutions Architect with 14 years of experience in delivering financial solutions across industries & geographies. Oracle Certified Implementation Specialist with experience in leading ERP transformation engagements, recommending industry best practices & implementing Business Optimization initiatives for Enterprise Customers across industry domain. 

  4. Agenda TheOracle CX Portfolio 01 Oracle Service Cloud Capabilities 02 Oracle Service Cloud Platform 03 Oracle Service Cloud integration with Microsoft Outlook 04 Q&A 05

  5. Reminder: Submitting Questions Questions? Please submit questions using the questions option on the GoToWebinar panel.

  6. The Oracle CX Portfolio

  7. Why Service Cloud ? – Modern Customer Service has evolved • Access on their terms • Consistent information • A clear path to an agent • Know the facts about them • Don’t make them repeat • Access to their peers

  8. Why Service Cloud? – Become a modern Customer service Organization

  9. Oracle Service Cloud Capabilities

  10. Oracle Service Cloud Capabilities

  11. The Power of Customer Knowledge

  12. Oracle Service Cloud Capabilities

  13. Oracle Service Cloud Capabilities

  14. Leverage Experts across the Enterprise

  15. Computer Telephony Integration

  16. Oracle Service Cloud Capabilities

  17. Oracle Service Cloud Capabilities

  18. Self-Learning Search Knowledgebase

  19. The Right Answer, The First Time

  20. Oracle Service Cloud Capabilities

  21. Oracle Service Cloud Capabilities

  22. Dynamic Interviews

  23. Oracle Service Cloud Capabilities

  24. Oracle Service Cloud Capabilities

  25. The right person to the right place at the right time

  26. Monitor Resources for Compliance and Safety

  27. Advantages of having Oracle Service Cloud compared to On-Prem Oracle EBS application

  28. Oracle Service Cloud Platform

  29. Oracle Service Cloud Platform

  30. Developer Tools & Workflows

  31. Interactive Customer Experience

  32. Build to Extend

  33. Support for all Integration Technologies

  34. Oracle Service Cloud Integration with Microsoft Outlook • Microsoft Outlook can be easily integrated with Oracle Service Cloud, enabling you to share contacts, tasks and synchronize your emails • Using Outlook integration, you data will be up-to-date and you do not need to switch back and forth between applications • Outlook integration comprises of the following components: • Contact synchronization – Enter contact information only one-time in either Outlook or in Service Cloud and have that shared in both applications • Task synchronization - Enter task information only one-time in either Outlook or in Service Cloud and have that shared in both applications • Email integration – Append Outlook email, including attachments to existing contacts, organizations, opportunities and incidents in Service Cloud

  35. Oracle Service Cloud Integration with Microsoft Outlook

  36. Thank you. Questions?

  37. ContactUs Dublin, Ireland Bellevue, WA Bridgewater, NJ Orange, CA Santa Ana, CA Chicago, IL Bangalore, India Chennai, India HEADQUARTERS 615 W Civic Center Drive, Suite 350 Santa Ana, CA 92701 EMAIL LetsTalk@nexinfo.com TELEPHONE (714) 277-3600

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