1 / 9

Leadership Matters Jennie Godfrey (Group Head of People Innovation, Centrica)

Leadership Matters Jennie Godfrey (Group Head of People Innovation, Centrica). “People join companies but leave bosses”. “Results = Customer experience = Employee performance Leadership has a direct impact on all three” .

kueng
Download Presentation

Leadership Matters Jennie Godfrey (Group Head of People Innovation, Centrica)

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Leadership Matters Jennie Godfrey (Group Head of People Innovation, Centrica)

  2. “People join companies but leave bosses” “Results = Customer experience = Employee performance Leadership has a direct impact on all three” “How you behave on a day to day basis has more impact on your people than any strategy” “Research suggests that leveraging leadership can lead to 30% more discretionary effort. Even if it is wrong by a half, 15% is too large a figure to ignore” Leadership Matters

  3. Leadership Lessons • Focus your energy in your circle of influence • You can’t do everything…. • …but do what you say you’re going to do • If someone is doing a good job, tell them, if someone is not doing a good job, tell them • Keep your eye on the prize

  4. Focus your energy in your circle of influence

  5. You can’t do everything…. Urgent Not Urgent Important Not Important

  6. ….But do what you say you’re going to do….

  7. Ifsomeone is doing a good job, tell them, if someone is not doing a good job, tell them • Be specific • “In the meeting yesterday….” • Focus on the behaviour • “What I saw/heard/observed is…..’ • Describe the impact • “How that felt was….’ • Describe the change • “What might help is….”

  8. Keep your eye on the prize

  9. A word from the wise to finish…. • “To lead people, walk beside them As for the best leaders, the people do not notice their existence The next best, the people honour and praise The next, the people fear; and the next, the people hate When the best leader's work is done the people say, We did it ourselves” Lao Tzu

More Related