ServiceNow Training at Top ServiceNow Institute in Ameerpet

1. Understanding Roles and Groups in ServiceNow Key Differences and Usage

2. Introduction to ServiceNow Security Model • Overview of security in ServiceNow: Roles, Groups, Users • Importance of access control and user management

3. What Are Roles in ServiceNow? • Definition: A role is a set of permissions that define what a user can or cannot do in ServiceNow. • Purpose: To assign specific rights and access levels to users for modules, data, and functionality within the platform.

4. Key Features of Roles • Granular Access Control: Control access to records, fields, and features. • Assigned to Users: Roles are directly assigned to individual users or groups. • Permissions: Include access to various ServiceNow modules such as Incident, Change, or Knowledge. • Types of Roles: Security, Admin, and Custom roles.

5. What Are Groups in ServiceNow? • Definition: A group is a collection of users, typically sharing a common task, responsibility, or function. • Purpose: To manage users by organizing them into teams or units for work assignment and collaboration.

6. Key Features of Groups • Work Assignment: Users in a group can be assigned tasks (e.g., incidents or changes). • Collaborative Work: Groups are used to facilitate collaboration across multiple users. • Not Permission-Based: Groups do not control access; roles do that. • Types of Groups: Support groups, Development teams, Business teams.

7. Key Differences between Roles and Groups

8. Common Use Cases • Roles: • Granting access to specific modules like Incident or Change. • Admin roles for managing configurations. • Groups: • Assigning tasks (e.g., incidents or service requests) to teams. • Organizing users based on their department or function.

9. Conclusion & Best Practices • Roles are used to control what a user can access and do within ServiceNow, while Groups are used to organize users into teams. • Best Practices: • Assign roles carefully based on the least privilege principle. • Use groups to ensure efficient task management and collaboration.

10. For More Information About ServiceNow Address:- Flat no: 205, 2nd Floor, Nilagiri Block, Aditya Enclave, Ameerpet, Hyderabad-16 Ph. No: +91-998997107 Visit: www.visualpath.in E-Mail: online@visualpath.in

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