Employee Appraisals. Performance Appraisals. The formal structured system for measuring, evaluating, & influencing an employee’s job related attributes, behaviors, and outcomes. Why do them?. To make management decisions Training…developmental Retaining…developmental
Takes Initiative – Proactively initiates changes or takes action to improve efficiency, address existing and potential problems, and satisfy customers.
Customer Service – Activities designed to enhance the experience of visitors before, during and after purchase/interaction.
Effective written communication – Written documents that are free of errors and express thoughts, purposes and ideas clearly.
Excellent Good Fair Poor
4 3 2 1
Direct supervisor, peers & subordinates
Helps ee see themselves as others see them
Gives a better perspective of performance
Biggest issue: confidentiality