Wonderware Internal Services

1. Wonderware Internal Services Matt van der Watt General Manager Sales

2. Agenda • WW SA NEW Look / Faces • Sales Administration • Quotes and enquiries • Customer First Program/ Dispatching • Training • Services

3. NEW Wonderware SA MD Deon van AardtWonderware Southern Africa

4. MES • Steady growth despite economic downturn • Demand for MES increasing Dawid Sadie MES Manager

5. External Sales Gauteng- West – Richard Anderson Gauteng- South – Markus van der Merwe Kwazulu Natal - Frank Bergsma Eastern Cape – Sharon Brown Gauteng- Central – Robert Randall Gauteng- East - Carel de Jager Western Cape – Dawid Sadie • Gauteng- East - Jaco Markwat • Western Cape – Neil Rudden

6. New Faces @ Wonderware Deryn Browning Technical Support Lourens van Vuuren Technical Support Kirsty Brown Training Administrator

7. New Faces @ Wonderware Betsy Popovic Sales Administrator Jaco Markwat Regional Manager – Gauteng East Neil Rudden Regional Manager – Cape TougiedaRylands Customer First Administrator

8. Internal Sales Administration • Nirusha /Genevieve / Leigh- Anne • Betsy Popovic – Quotes and Enquiries • Tougieda Rylands – Customer First Program/ Dispatching

9. Training Genevieve and Emmi Kirsty Brown

10. Consulting Services Group • New faces • Lourens Van Vuuren • Deryn Browning • Reinhardt Coetzee

11. Agenda • WW SA NEW Look / Faces • Sales Administration • Customer First Program/ Dispatching • Quotes and enquiries • Training • Services

12. Internal Sales • Customer First Program – Tougieda Rylands • Process • Site value/ Installed base • Renewal Discount • Early Renewal Discount • 90 days • License review/ cleanup – RM , Audit • Quote based on the new information • 60 days • Reminder • 30 Days • Place the order • D-Day • 10% Early Discount not applicable any more….. • Expiry date plus 30 days • Renewal Discount not applicable any more…

13. Internal Sales • Quotes – Betsy Popovic • Projects – RM involvement • Budget quote – from pricelist • Email price list to SI • New products • Enquiries • ROE

14. Agenda • WW SA NEW Look / Faces • Sales Back-office • Customer First Program/ Dispatching • Quotes and enquiries • Training • Services

15. Training • Contact Person – Kirsty Brown • Website – all information • Schedule • Prices • Course information and content • Curriculum information • You are not ALONE • 492 people were trained by WW in 2008

16. The process for booking training:With Kirsty • Request a quotation from me • I will send the quotation to you along with the Wonderware Training schedule for 2009 (please see attached – there are two: one for EU’s and one for SI’s • You let me know what date you are interested in and I will make a tentative booking • You then send me a physical purchase order for the training that you require • You also send a completed training registration form for each delegate that would like to attend the training (see attached) • The booking is then confirmed and a training confirmation will be sent to you (see attached) • Your documentation will then be sent to finance and an invoice will be issued to you

17. Payment Terms & Conditions: • Please ensure that you have received your Tax Invoice for payment as we cannot allow delegates entry to a course unless full payment has been received. • Receipt of a purchase order is required to confirm and Invoice training. Training is an intellectual medium and cannot be recovered; • We therefore require that payment be made 14 days prior to the event. • Cancellations made less than 14 days prior to the course are liable for the full fee.

18. Training on website

19. Schedule

20. Courses and Prices

21. Curriculum offerings

22. Agenda • WW SA NEW Look / Faces • Sales Administration • Customer First Program/ Dispatching • Quotes and enquiries • Training • Services

23. System Platform Application Consulting Objectives • Increased project success rate Engineering effort is costly and so are lengthy implementations. Adopting a planned approach that follows proven methodologies and best practices is the best way to ensure the successful implementation of System Platform-based objects. • Ensured future flexibility The use of best practices contributes to a system design that caters for future expansion as well as for low-cost and easy upgrades. • Ensured system maintainability One of the cornerstones of this consulting service is to ensure that systems are designed in such a way that they are maintainable by end-users and system integrators through the use of the maintenance and diagnostic tools provided by the System Platform.

24. Project Consulting Package During a project, we assist end-users and system integrators follow a proper implementation plan. We audit the milestones achieved at every step and provide written feedback at all stages of the implementation. These milestones are normally built into the overall project plan as go/ no go points. • Design We review and advise on user requirements, functional design and detail design specifications as well as Thin Slice / Proof-of-concept applications. This includes two days on site as well as a design guideline document and example application. • Development We assist developers with advice and best practices as well as provide training when required. We also ensure that proper System Platform standards are created and implemented. This includes one day on site consulting and an audit report on the design.

25. Project Consulting Package • Deployment During the deployment phase, we assist with proper IT infrastructure design. This includes proper security and network configurations. We also advise end-users and system integrators on the proper deployment strategy as well as hardware and software requirements while paying particular attention to the distribution of load in the system. This includes one day on site consulting and an audit report on the system. • Review We audit the installation and comment on its functionality and performance before making any recommendations for improvements. This includes one day on site consulting and a report on the system.

26. Best Practices Workshops One-day workshops are provided to help users and SIs understand how to create applications using our Design Guidelines Document. At the end of the workshop participants will receive a working example application and document explaining best practices.

27. Audits • We will perform ad-hoc audits on systems to assess if the system conforms to our best practices. Depending on the size of a system, the number of days on site may vary. All audits include a written report with recommendations. Two packages are available: • Infrastructure Audit • This audit looks at infrastructural aspects such as appropriate network topology, system health, software versions, software compatibility and security. Problems will be highlighted and recommendations made on how to solve them. • Design Audit • This audit involves evaluating how the functional aspects of the system platform were utilised in the project using the design guidelines document as reference. The system is measured against these best practices and appropriate recommendations made where necessary.

28. Available services • Project consulting package This consists of a number of days that are used to advise and audit appropriate milestones of a project. Additional days may be purchased if required. • Best Practices workshops • Audits of existing systems

29. That’s All folks