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Operations Teller Scheduling Check Clearing Collection Transaction processing Facilities design/layout Vault operations Maintenance Security. Finance Investments Security Real estate. Marketing Loans Commercial Industrial Financial Personal Mortgage. Accounting.

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organizational charts

Operations

Teller Scheduling

Check Clearing

Collection

Transaction processing

Facilities design/layout

Vault operations

Maintenance

Security

Finance

Investments

Security

Real estate

Marketing

Loans

Commercial

Industrial

Financial

Personal

Mortgage

Accounting

Auditing

Trust Department

Organizational Charts

Commercial Bank

Figure 1.1(A)

organizational charts2

Operations

Ground support equipment

Maintenance

Ground Operations

Facility maintenance Catering

Flight Operations

Crew scheduling Flying Communications Dispatching

Management science

Finance/ accounting

Accounting

Payables Receivables General Ledger

Finance

Cash control International exchange

Marketing

Traffic administration

Reservations Schedules Tariffs (pricing)

Sales

Advertising

Organizational Charts

Airline

Figure 1.1(B)

organizational charts3

Operations

FacilitiesConstruction; maintenance

Production and inventory controlScheduling; materials control

Quality assurance and control

Supply-chain management

ManufacturingTooling; fabrication; assembly

Design Product development and design Detailed product specifications

Industrial engineering Efficient use of machines, space, and personnel

Process analysis Development and installation of production tools and equipment

Finance/ accounting

Disbursements/ credits

Receivables Payables General ledger

Funds Management

Money market International exchange

Capital requirements

Stock issue Bond issue and recall

Marketing

Sales promotion

Advertising

Sales

Market research

Organizational Charts

Manufacturing

Figure 1.1(C)

goods and services

Automobile

Computer

Installed carpeting

Fast-food meal

Restaurant meal/auto repair

Hospital care

Advertising agency/

investment management

Consulting service/

teaching

Counseling

100% 75 50 25 0 25 50 75 100%

| | | | | | | | |

Percent of Product that is a Good Percent of Product that is a Service

Goods and Services

Figure 1.4