SO SR. QMS – from basic form to performance improvement Mária Dologová, QM, SO SR, Slovakia Ján Dolog, EOQ senior consultant for QMS Q2010, Helsinki, 3-6 May 20 10. Contents QMS of the SO SR implementation, achievements further development.
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SO SR QMS – from basic form to performance improvement Mária Dologová, QM, SO SR, Slovakia Ján Dolog, EOQ senior consultant for QMS Q2010, Helsinki, 3-6 May 2010
Contents • QMS of the SO SR • implementation, achievements • furtherdevelopment
QMS implementation Choice of the system implementation of internat. acknowledged QMS: QMS according toISO 9001 + CAF (some elements), CoP Approach to the system implementation adaption of the existing system to ISO requirements following the value creation process flow (approach used in ISO standard)
QMS implementation • - achieved status - • the SO SR has: • General • defined scope of the QMS, • determined, described processes needed for QMS, + process interfaces • elaborated QMS documentation, incl. control
Strategy - Tactics - System • determinedcustomerneeds & expectations • established quality policy, development strategy, strategic obj.; quality objectives • determined responsibilities, authorities and internal communication channels, topmanagement representative re QMS • Resource management • determined and provided resources for QMS
Production planning, production • developed processes needed for production of stat. products • determined requirements related to stat. product(req. of customers, - regulations) • ensured product design and development • ensured that data obtained from data suppliers(and other inputs) conform to specified requirements • ensured identification& traceability of the stat. product throughout the production • ensured protection of confidential stat. data, …
Monitoring, measurement, analysis • Review, evaluation; Action - Improvement • established processesfor monitoring and measurement • determined means of preventing nonconforming products and eliminating root causes of nonconformity • established process for continual improvement of the QMS
QMS presents / ensures: systemised way of doing things in the institution continual performance improvement by enhancing customer satisfaction(+ other inter. parties) demonstration of the ability to provide products that consistently meet requirements(customers, regulat.) Good basis for effectiveness gains through further development of the QMS
QMS - development QMS development determined by the SO SR Development Strategy by 2012: Strategy map(BSC) Value of the institution Trustworthiness of products / services Acknowledgement on nat. & internat. level via relevant, mutually harmonised & consistent efficient statistical systems Customer satisfaction Products meeting customer requirements, emphasis on Q (stressing facilitation of the right interpretation & convenient access) Relations, partnerships Effective internal processes Know customers better, Create value-added products, provide convenient access to products Improve input effectiveness Improve int. effectiveness of processes Vision MissionValues Systems, knowledge IS/ICT (supporting VAP m:n) Knowledge basis, Culture of the institution Financial resources, Cost management Quality management system
State admin; EU & int. org.; other org. clear data information knowledge facilitating right interpretation Support - managerial effective communication Communicat. with customer Customer &hisrequirements Product creation Delivery Dissemin. Customer &hissatisfaction Data collection & processing consolidated DB easily accessible low burden „1 x and enough“ Methodology consistency integrity Support - resources Supplier- Adm.s, oth. Supplier – oth. Rep. U Other org. Main focus
QMS – as management system has to focus on the following QMS principles: • Leadership& Involvement of people • Strong customer orientation • Establishment of effective relations with customers, data suppliers, employees(knowledge workers) • Process approach - performance measurement - optimisation of processes*)(interfaces) - effective allocation of resources *)for production of statistical products + necessary supporting processes
QMS enhancement by key tools for performance improvement: Value-based management & Cost management improvement of the system performance through: analysis of value creation for customer vs cost consumption Consequence for managers: - Keep, develop useful (VA) performance - Optimise non-value-adding but necessary performance - Eliminate unplanned performance (unnecessary, erroneous)
Implementation through Action programmes: • Optimisation of process interfaces • restructuring of value-added process (production of stat. products); main new structures: • Coordination of ensuring data basis (cost-optimal) necessary for production of stat. products • Central general methodology • Implementation of cost management(+ project) • completion of transaction info systems (... allocation of working time to project / activities,... model m:n, GSBPM) • establishment of MIS ( ... EIS)
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