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Mobile Care Everywhere

Mobile Care Everywhere. COMMUNITAKE. Support Suite. Enterprise Mobility. VAS.

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Mobile Care Everywhere

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  1. Mobile Care Everywhere

  2. COMMUNITAKE Support Suite Enterprise Mobility VAS CommuniTake provides operators with a comprehensive support platform including a native mobility VAS expansion aimed at enterprises and consumers for cost reduction and revenue generation

  3. THE COMMUNITAKE PLATFORM POSITION PRODUCTION PROVEN AWARD WINNER • RIM innovation award • SFR Selected Talent award • More than 2,500 agents; 55 countries; 12 languages PREFERRED SUPERIOR • A recommended solution in the Vodafone SMEs portal • On-premise deployments; Tier 1 scale; integrated with CRM and billing • Operated by • for its mobile device support platform

  4. THE COMMUNITAKE PLATFORM Device Guard Remote Support Location Shield Guidance Portal Enterprise Mobility Operator Support Remote Support Community Support Device Manager Device Pool On-Device Repair Remote Expert Consumer VAS Device Guard Community Support

  5. REMOTE SUPPORT Remote device takeover On-device screen drawing Navigation macros Guidance macros Device diagnostics On-device apps mgmt. On-device data mgmt. Remote PC support iOS remote configuration Chat; replays; analytics

  6. ON-DEVICE REPAIR On-device diagnostics Automated APN settings Automated Airplane mode Automated network type Automated 3G settings Battery health indication Battery level views Disk space views

  7. GUIDANCE PORTAL Self takeover Simple language search Targeted offering Navigation macros Installations macros Guidance movies Textual walkthroughs Macros generator Movies generator Subject matter library

  8. DEVICE GUARD Locate device Sound alarm Lock device Wipe on-device data Backup on-device data Restore on-device data Manage contacts

  9. DEVICE MANAGER - DASHBOARD Holistic devices view Password policy Mass deployments Assets management Expense control Device data protection Alerts & notifications Analytics

  10. DEVICE MANAGER- ASSETS Holistic devices view Password policy Mass deployments Assets management Expense control Device data protection Alerts & notifications Analytics

  11. DEVICE MANAGER – APPs MANAGEMENT Holistic devices view Password policy Mass deployments Assets management Expense control Device data protection Alerts & notifications Analytics

  12. DEVICE MANAGER – EXPENSE CONTROL Holistic devices view Password policy Mass deployments Assets management Expense control Device data protection Alerts & notifications Analytics

  13. REMOTE EXPERT Contacts library RT screen view RT on-screen drawing Capturing screenshots On-screenshots drawing On-screenshots writing Screenshots packaging Screenshots sending Guidance signing Guidance saving

  14. OPERATOR’S IMPACT ON BUSINESS CUSTOMERS Reduce idle work time Decrease repeat visits of field force Control mobile expenses and assets Reduce outlays Device and location security encouragement Eliminate external support security breaches Handle lost / stolen device scenario Improve security Allow always connected executives Foster peer-to-peer expert support Leverage existing support operation Streamline business

  15. ACROSS PLATFORMS DEVICE SUPPORT 150+ advanced devices Android (minor enablement) BlackBerry Win Mobile (5&6) Symbian S60 /^3, Maemo, MeeGo iOS (clientless remote configuration) PC Support (Windows)

  16. BENEFITS TO THE OPERATOR REDUCE COSTS GENERATE REVENUES Improve support metrics Sell remote Support Reduce calls’ volume Sell Location Shield Improve service practices Sell Remote Expert Decrease device returns Sell Device Manager Reduce POS traffic Sell Device Guard Leverage self service Flexible SaaS model Lower training outlays Simple; Affordable Reduce new devices costs White labeled / Branded

  17. WHY COMMUNITAKE All-In-One platform >>> Impacting support metrics and reducing operating costs via multiple tools across customer touch points Providing various growth engines that cater to the imperatives of enterprise mobility and generate new revenue streams

  18. MORE VALUE PROPOSITION Market coverage (OSs; devices) Working with operators Production proven Established integration Demonstrated success Low risk delivery Simple, affordable

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