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Educational. Opportunity. EOP. Program. The Great Exchange: Exit Interviews/Surveys. EOP. EOP. EOP. EOP. Salvador Flor & Chia Her EOP Counselors San Diego State University. Session Overview. Goals of Session A Look at EOP at SDSU A Look at EOP Services at CSU Campuses

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Presentation Transcript
slide1

Educational

Opportunity

EOP

Program

The Great Exchange:

Exit Interviews/Surveys

EOP

EOP

EOP

EOP

Salvador Flor & Chia Her

EOP Counselors

San Diego State University

slide2

Session Overview

Goals of Session

A Look at EOP at SDSU

A Look at EOP Services at CSU Campuses

What Purposes Do Exit Interviews/Surveys Serve?

Samples of Exit Surveys from CSU campuses

Looking Forward: Setting Up Your Own Exit Survey

slide3

Goals of Session

Connect with Colleagues

Exchange of Ideas & Practices

Share Samples

Looking Forward: Ideas for Creating Exit Interview/Survey

sdsu eop staff profile

SDSU EOP Staff Profile

1 Director

1 Associate Director

1 Assistant Director

7 Counselors

1 Retention Coordinator

5 Outreach/Recruitment

1 Operations Manager

2 Computer Analysts

1 Program Coordinator

4 Administrative Support

slide5
Student Cohort

Average Caseload: 545

Freshmen 846

Sophomores 498

Juniors 1,047

Seniors 1,422

Total 3,813

Fall ’08 Admits

Freshmen 591

Transfers 416

Total 1,007

SDSU EOP Students

slide6

Elementary School

Junior High School

Community College

SDSU EOP Recruitment Services

Recruitment

High School

slide7

SDSU EOP Admissions Services

Deny < 2900

Accept ≥ 2900

No Special Admit

Local

Deny < 3300

EOP Accepts 3400 - 3960

SDSU Accepts ≥ 3960

SDSU Admit

Admissions

Non-Local

EOPS

Transfer Workshops

Junior Transfer

Min major GPA & 60 units

Impaction

slide8

SDSU EOP Retention Services

  • Cross Campus Collaborations: Cross Cultural Center, New Student Program, Career Services, Bounce Back Program

*Services available for all class levels.

slide9

SDSU EOP Students Services

Counselors. (January to December ’08) Data fromAdvisorTrac

# Visits # Students

Appointments 3,640 2,313

Walk-Ins 400 359

Phone 191 175

E-mail 424 346

Total 4,655 3,193

C.A.A.T. (January to December ’08) Data from TutorTrac

Visits 14,282

Students 1,108

Tutoring Appointments 1,918

Students 619

slide10

Unique Services at CSU Campuses

From CSU EOP websites

slide11

Exit Surveys at CSU Campuses

YesNo

East Bay 

Sacramento 

San Marcos 

Sonoma 

Bakersfield 

Chico 

Fullerton 

Los Angeles 

Pomona 

San Diego 

San Francisco 

San Luis Obispo 

slide12

Purposes of Exit Interviews/Surveys

  • Evaluation of Services
    • Level of Satisfaction
    • Usage of Services
    • Caseload Management
  • Identify Unmet Student Needs/Issues
  • Understand Reasons for Student Exit
    • Academic vs. Non-Academic
  • Alumni Association
  • Funding Purposes
  • Other?
slide13

Features of Exit Interviews/Surveys

  • Purpose
    • Define Target Group
  • Type
    • On-line, mail, in person, e-mail
  • Qualitative
  • Quantitative
  • Accessibility
  • Timing
    • As soon as possible
    • 10-20 min max or option to resume
    • 1-2 week return
  • Incentives
  • Return Rate
slide14

Features of Exit Interviews/Surveys

  • Return Rate

40-50% Excellent

30-40% Good

20-30% Decent

15-20% Acceptable

≤ 15% Unacceptable

    • On-line surveys averages 25-30% with reminders
    • Mailed survey averages 10%