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Enhancing Student Experience through Collaborative Practices in Flexible Education at University Libraries

This case study explores the collaborative approaches between the Flexible Education Unit (FEU) and university libraries to enhance student experience and support. Originating in 2002, FEU focuses on integrated service provision across multi-campus operations despite limited resources. Key management strategies include joint projects on information literacy and managing digital repositories. This initiative fosters formal and informal collaborations and emphasizes the importance of shared culture and language in education. The study also addresses the evolution of liaison arrangements and the integration of generic graduate attributes into curricula.

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Enhancing Student Experience through Collaborative Practices in Flexible Education at University Libraries

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  1. CAUL Meeting Case study in relationships: Flexible Education Unit University Library

  2. Context & drivers • External drivers • T&L priorities recent – FEU established in 2002 • Student experience a focus – integrated service provision • Growth agenda • Multi-campus operation • Limited resources • Institutional and individual

  3. Practice /1 • Management arrangements • same division, share accommodation • Management committees eg TSMG • Policy development • eg Info. Literacy, support for students out of hours & off-campus) • Initiatives/projects • FY Experience, academic integrity, systems developments eg digital repositories

  4. Practice /2 • Submissions/proposals • Space, research (COLIS) • Research projects eg COLIS metadata • Teaching • enabling programs, Engineering project • Information sharing • briefing sessions (Service Desk etc), liaison days, Grad Cert.

  5. Practice /3 • Liaison arrangements with schools/faculties • Different models and a WIP • Building developments (ref student experience) • Learning Hubs, office space • Prof. Development • Information literacy, web accessibility, Grad Cert.

  6. Themes and Issues Themes • Informal and formal collaboration • Convergence Issues • Cultural interoperability • Shared language • Different cultures, histories & IT experiences • Embedding collaborative approaches at the operational level

  7. Case: Information Literacy & Generic Attributes • Early initiatives – enthusiasm and constraints • Context and Framework • PVC T&L • FEU • Generic Graduate Attributes • Information Literacy Policy

  8. Information Literacy and Generic Attributes • FEU and Library have parallels in • Roles for Generic Attributes & Information Literacy • Approaches and strategies • Current IL Projects • Faculty of Science, Engineering & Technology • New Medical Curriculum

  9. Information Literacy and Generic Attributes New Medical Curriculum • 5 theme areas (“no subjects”), Case-based learning • Librarians part of New Curriculum Working Group for Theme 5 “Integration” • IL Curriculum based on ANZIIL Information Literacy Framework • IL learning and teaching timetabled • Foundation for Evidence Based Practice and research

  10. Information Literacy and Generic Attributes • Information sharing • Management discussion • Joint Library/FEU day (sharing ideas & strategies)

  11. Liaison with schools • FEU Learning Developers and Liaison Librarians are different • Liaison Librarians need to develop credentials • Liaison models are different • Convergence? How far?

  12. Future • Further collaboration • Areas for particular attention include • Liaison approaches in schools • More joint project work embedding good practice eg generic graduate attributes • IT system developments eg digital repositories and management of objects (eg metadata)

  13. Questions • Do organisational structures matter? • Tips on how to work together in approaches at school level • What are the burning issues for us all in collaboration? • Systems development and integration • Support for students • Staff development and support • ?

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