Workplace & Classroom Violence. Identification and Risk Reduction. Amanda G. Warman August 20, 2007. Workplace violence:.
Identification and Risk Reduction
Amanda G. Warman
August 20, 2007
Any act that is committed with the result of causing physical or psychological harm to another individual. This includes any act of destruction towards property belonging to the company or its employees.
Continuum of behaviors
Homicide, physical assaults, domestic violence, stalking, threats, harassment, bullying, emotional abuse, intimidation, etc.
Forms of conduct that create anxiety, fear, and a climate of distrust in the workplace
TYPE 1: Violent acts by criminals who have no other connection with the workplace, but enter to commit robbery or another crime.
Represents about 80% of all workplace homicides
Work in isolated locations or “dangerous” neighborhoods and carry or have access to cash
TYPE 2: Violence directed at employees by customers, clients, patients, students, inmates, or any others for whom an organization provides services.
Other than those whose occupations involve regular contact with dangerous people (police, correctional and security officers), the greatest number of incidents occur in healthcare.
TYPE 3: Violence against coworkers, supervisors,
or managers by a present or former employee.
TYPE 4: Violence committed in the workplace by someone who doesn’t work there, but has a personal relationship with an employee—an abusive spouse or domestic partner.
Because the subject is known, there are usually (but not always) warning signs – observable behavior.
JOB RATE PER 1,000 WORKERS
POLICE OFFICERS 306
PRIVATE SECURITY GUARDS 218
TAXI DRIVERS 184
PRISON GUARDS 117
MENTAL HEALTH PROFESSIONALS 80
GAS STATION ATTENDANTS 79
CONVENIENCE, LIQUOR STORE CLERKS 68
MENTAL HEALTH CUSTODIAL WORKERS 63
JUNIOR HIGH/MIDDLE SCHOOL TEACHERS 45
BUS DRIVERS 45
SPECIAL EDUCATION TEACHERS 41
HIGH SCHOOL TEACHERS 29
ELEMENTARY SCHOOL TEACHERS 26
COLLEGE TEACHERS 3
* Source – Northwest National Life Insurance Company
Specific target or targets – real or symbolic
Wrong place at the wrong time
How many Joes do you know?
- Always picked on
- May nurse a grudge that goes
back to childhood
The more detail, the more dangerous!
Direct Can be verbal or written and is specific
Conditional “if” “or” scenarios: if action A occurs, B will happen
Veiled Nonverbal, indirect, 3rd party
- Secondary exits
- Door locks
- Access to telephone/blue light?
- Practice good access control
Policy Statement (USNH)
A safe and secure environment is a fundamental prerequisite for fulfilling the University System of New Hampshire's mission of teaching, research and public service. Every employee is a member of the University System community and an integral participant in the mission of teaching and research. As such, each staff member is expected to exhibit a high degree of professionalism and personal integrity at all times. The role of prevention is to be proactive so employees feel safe. Various components of prevention include hiring practices, interpersonal relations, safety training, and training in issues and recognition of safety, workplace violence, effective policies and disciplinary procedures. Employees have a right to work in safe surroundings, and the institutions of the University System of New Hampshire are strongly committed to providing a safe work environment. Institutional responsibilities include the following:
Violence in the Workplace, US Department of Justice, Bureau of Justice Statistics, http://www.ojp.usdoj.gov/bjs/pub/pdf/vw99.pdf. 1994
Workplace Violence – Issues in Response, Critical Incident Response Group, National Center for the Analysis of ViolentCrime,
Northwest National Life Insurance Company
USNH Policy Manual, http://usnholpm.unh.edu/USY/V.Pers/D.3.htm