Workplace classroom violence
Download
1 / 44

Workplace & Classroom Violence - PowerPoint PPT Presentation


  • 78 Views
  • Uploaded on

Workplace & Classroom Violence. Identification and Risk Reduction. Amanda G. Warman August 20, 2007. Workplace violence:.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' Workplace & Classroom Violence' - kitra-conrad


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Workplace classroom violence

Workplace & ClassroomViolence

Identification and Risk Reduction

Amanda G. Warman

August 20, 2007


Workplace violence
Workplace violence:

Any act that is committed with the result of causing physical or psychological harm to another individual. This includes any act of destruction towards property belonging to the company or its employees.


Workplace classroom violence
(cont.)

Continuum of behaviors

Homicide, physical assaults, domestic violence, stalking, threats, harassment, bullying, emotional abuse, intimidation, etc.

Forms of conduct that create anxiety, fear, and a climate of distrust in the workplace


Historically we think of
Historically, we think of…

  • Disgruntled employees (postal workers)

  • Customers

  • Domestic violence/stalking incidents


The new context
The New Context

  • September 11, 2001

  • April 16, 2007


Four categories
Four Categories

TYPE 1: Violent acts by criminals who have no other connection with the workplace, but enter to commit robbery or another crime.

Represents about 80% of all workplace homicides

Work in isolated locations or “dangerous” neighborhoods and carry or have access to cash

  • Taxi drivers

  • Retail clerks

  • Gas station attendants


Workplace classroom violence

TYPE 2: Violence directed at employees by customers, clients, patients, students, inmates, or any others for whom an organization provides services.

Other than those whose occupations involve regular contact with dangerous people (police, correctional and security officers), the greatest number of incidents occur in healthcare.


Workplace classroom violence

TYPE 3: Violence against coworkers, supervisors,

or managers by a present or former employee.

TYPE 4: Violence committed in the workplace by someone who doesn’t work there, but has a personal relationship with an employee—an abusive spouse or domestic partner.

Because the subject is known, there are usually (but not always) warning signs – observable behavior.


Risk factors
Risk Factors

  • Dealing with the public

  • The exchange of money

  • The delivery of services or goods

  • Anyplace there is human interaction


Risk by occupation
Risk By Occupation

JOB RATE PER 1,000 WORKERS

POLICE OFFICERS 306

PRIVATE SECURITY GUARDS 218

TAXI DRIVERS 184

PRISON GUARDS 117

BARTENDERS 91

MENTAL HEALTH PROFESSIONALS 80

GAS STATION ATTENDANTS 79

CONVENIENCE, LIQUOR STORE CLERKS 68

MENTAL HEALTH CUSTODIAL WORKERS 63

JUNIOR HIGH/MIDDLE SCHOOL TEACHERS 45

BUS DRIVERS 45

SPECIAL EDUCATION TEACHERS 41

HIGH SCHOOL TEACHERS 29

ELEMENTARY SCHOOL TEACHERS 26

COLLEGE TEACHERS 3


Offender relationship with victim
Offender Relationship with Victim

* Source – Northwest National Life Insurance Company


Offenders sex and race

* Source – Dept. of Justice

Offenders – Sex and Race



Victims
Victims

  • Victims of choice

Specific target or targets – real or symbolic

  • Victims of chance

Wrong place at the wrong time





The incidents
The Incidents

  • More than 1000 workplace violence homicides annually (accounts for 17% of workplace deaths)

  • Most common is assault (about 1.5 million a year including attacks on police officers)

  • About 88% of incidents result in no injury




Myths and misconceptions
Myths and Misconceptions

  • “People just snap”

  • “Only crazy people do that stuff “(the mentally ill account for only 3% of offenders)

  • “He won’t come after me”

  • “I can’t report this or s/he will come after me” (true in domestic violence cases but not in workplace or school violence)


Myths and misconceptions cont
Myths and Misconceptions (cont.)

  • People will know what to do or how to react

  • “That’s just Joe, he’s like that.”

How many Joes do you know?


Warning signs
Warning Signs

  • Intimidates others

  • Invade personal space

  • Touch aggressively

  • Barge into offices or workspace

  • Gets in someone’s face


Warning signs cont
Warning Signs (cont.)

  • Takes everything personally (a policy they don’t like will be seen as a personal affront)

  • Reads the employee manual, syllabus and grievance policy aggressively, often carrying the documents with them


Warning signs cont1
Warning Signs (cont.)

  • See themselves as victims

  • “Perceived injustices” history

- Always picked on

- May nurse a grudge that goes

back to childhood


Warning signs cont2
Warning Signs (cont.)

  • Need to be right all the time and gets angry if someone suggests they need help

  • Emotionally immature – unable to handle

  • relationships and resolve conflict


Warning signs cont3
Warning Signs (cont.)

  • Usually not newcomers to a community or people in the bottom jobs

  • Fascination or obsession with weapons , other workplace attacks or the killing power of automatic weapons – shift in demeanor when discussing

  • Alcohol/drug abuse – change in medication (not causative)


Warning signs cont4
Warning Signs (cont.)

  • Socially isolated, limited relationships

  • Recent loss or social rejection

    • Long wait for a negative outcome

    • “Point of no return”

  • Symptoms of depression or suicidality


Warning signs cont5
Warning Signs (cont.)

  • Has made direct or indirect threats

    • Conversation with classmate

    • MySpace/Facebook profiles

    • Content of paper


Threat assessment how serious is it
Threat Assessment – How serious is it?

The more detail, the more dangerous!

Direct Can be verbal or written and is specific

Conditional “if” “or” scenarios: if action A occurs, B will happen

Veiled Nonverbal, indirect, 3rd party


What to do
What To Do

  • Verify information (if veiled)

  • Take action

  • May include notifying:

    • Department head/dean

    • Campus Safety or police department

    • Human Resources

    • Associate VP of Student Development


What to do cont
What To Do (cont’)

  • Confront

    • But not if there is potential danger - contact Campus Safety, police, etc.

    • Room set-up is important – always leave yourself a way out!

  • Document!!!


Options for action
Options for Action

  • Take no action – observe and document

  • Disciplinary procedure

  • Opportunity to resign/change class

  • Voluntary/mandatory counseling

  • Medical leave

  • Fitness for duty evaluation

  • Termination/suspension/expulsion


What if we didn t do all that stuff
“What if we didn’t do all that stuff?”

  • Contact Campus Safety and/or police

    • No “code words”

  • Try to de-escalate – low voice, calm tone

  • Use calming gestures

  • Create space – space = reaction time

  • Don’t turn your back: don’t get trapped


What if we didn t do all that stuff cont
“What if we didn’t do all that stuff?” (cont.)

  • Watch hands

  • Mirror gestures – (don’t mimic!)

  • If they are armed, stay low, create barriers between you and assailant, know difference between cover and concealment

  • Afterwards - DEBRIEF


Target hardening
Target Hardening

  • Good pre-employment screening

  • Environmental design

    • look at work area/classroom

- Secondary exits

- Door locks

- Access to telephone/blue light?


Target hardening cont
Target Hardening (cont.)

  • Make a plan and discuss with your staff/students

- Practice good access control

  • Encourage employees and students to bring problems and concerns to supervisors or others in a timely fashion


Target hardening cont1
Target Hardening (cont.)

  • Know and work within policy

  • Address in syllabi

  • Be empathetic but firm

  • Refer for assistance as needed


Resources
Resources

  • Campus Safety X8-2228

    • Emergency on campus 911

  • Dean/department head/VP/Provost

  • Human Resources

  • KSCEA/KSCAA

  • Associate VP of Student Development

  • Other?


What is ksc doing
What is KSC doing?

Policy Statement (USNH)

A safe and secure environment is a fundamental prerequisite for fulfilling the University System of New Hampshire's mission of teaching, research and public service. Every employee is a member of the University System community and an integral participant in the mission of teaching and research. As such, each staff member is expected to exhibit a high degree of professionalism and personal integrity at all times. The role of prevention is to be proactive so employees feel safe. Various components of prevention include hiring practices, interpersonal relations, safety training, and training in issues and recognition of safety, workplace violence, effective policies and disciplinary procedures. Employees have a right to work in safe surroundings, and the institutions of the University System of New Hampshire are strongly committed to providing a safe work environment. Institutional responsibilities include the following:

  •  Communicate safety policy, programs and reporting structure to all employees.

  •  Encourage employee awareness of safety and health risks.

  •  Encourage employees to report observed hazards, violations of policy or risks of potential workplace violence they observe.

  •  Comply with N.H. Workers' Compensation Law, RSA 281-A.

  •  Comply with N.H. Public Employee Health and Safety Regulations RSA 277.


Workplace classroom violence

  • KSC Emergency Operations Plan

    • Basic principles and plan overview

    • ICS/NIMS

  • Training and drills

  • Review of facilities

  • Warning systems

    • Siren/speaker system

    • Emergency messaging system

    • Web and e-mail

    • Paper


Types of scenarios possible at keene state and what to do
Types of scenarios possible at Keene State and what to do


Workplace classroom violence

Questions?

Comments?

Concerns?

Amanda Warman

358-2766

awarman@keene.edu


Sources
Sources

Violence in the Workplace, US Department of Justice, Bureau of Justice Statistics, http://www.ojp.usdoj.gov/bjs/pub/pdf/vw99.pdf. 1994

Workplace Violence – Issues in Response, Critical Incident Response Group, National Center for the Analysis of ViolentCrime,

http://www.fbi.gov/publications/violence.pdf, 2002

Northwest National Life Insurance Company

USNH Policy Manual, http://usnholpm.unh.edu/USY/V.Pers/D.3.htm