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Effective Communication Strategies in the Workplace

Understand the significance of effective communication in achieving organizational goals. Learn about the role of English language in workplace communication and the importance of form, style, context, content, and digital communication tools. Explore practical tips for handling conflicts, managing changes, and ensuring confidentiality and privacy in the workplace.

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Effective Communication Strategies in the Workplace

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  1. Communication &English @ work Daniel Wu CKO, Asus 10-13-2011

  2. Agenda • English @ work place (30 min) • Communication in Reality (20 min) • Q & A (10 min)

  3. English @ Work place • What is “work place”? • A group of people, a team, a defined goal, a set of required tasks, limited resources, finite time, measurements, … win / lose; $ • Effective Communication is one of key successful factors (KSF) to achieve the goal • English plays a major role in effective communication, but it is NOT all. • English is one of key languages (ex., global contract, technical spec., domain knowledge, country events, …) • Most of Top performers are good communicators (say, listen, write, read)

  4. Emails @ work • Send; RE; FW; • To: • CC: • BCC: • Subject: • Content: • Language: • Attachment:

  5. Form and Style • Form • Style • Vocabulary • Grammar • Complete sentence (有頭有尾) • Simple is beautiful ! • KISS keep it simple and stupid

  6. Context & Content • Context & Content are more important than form & style • Context: check assumptions before you say • Content: Say what you mean and mean what you say (言之有物) • Macro view v.s. Micro view • Too much v.s. Too little • Complete story (完整故事) • Say what you believe based on facts and data

  7. Photo, Audio, Video • Mobile devices (phone, pad, Camera, …) • A picture is worth thousand words • Trends in Key words / new words ??? Orz • Emotional icons ???  • Be professional !

  8. Social media (clouds) • Internal: • EIP • Professional Sites • Group sites • External: • Youtube; Facebook; • Forums • Blogs

  9. Agenda • English @ work place (30 min) • Communication in Reality (20 min) • Q & A (10 min)

  10. Communication in Reality • Face complexity • Handle urgent events • Coordinate with multiple teams • Align with global efforts • Deal with pressures (ex., time, KPI, …) • Manage changes • Handle conflicts • Solve mis-communications

  11. Confidentiality & Privacy • Company confidentiality (strategy, cost, …) • Personal Privacy (salary, personal relationship, … ) • Intellectual Property (專利權) in high tech • Information security • Be sensitive !

  12. Questions & Answers Daniel_wu@Asus.com

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