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Western Tidewater Hospital Based Emergency Services. TEMS Education Expo. Kerry Greene, Alisa Petrauskas, Robert Firestone Sentara BelleHarbour / Sentara Obici Hospital April 2, 2011. Scope of Services. Sentara Obici Hospital ED Regional referral center; full service hospital

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western tidewater hospital based emergency services

Western Tidewater Hospital Based Emergency Services

TEMS Education Expo

Kerry Greene, Alisa Petrauskas, Robert Firestone

Sentara BelleHarbour / Sentara Obici Hospital

April 2, 2011

scope of services
Scope of Services
  • Sentara Obici Hospital ED
    • Regional referral center; full service hospital
    • 23 Treatment rooms including 4 critical care
    • Staffed by Emergency Physicians of Tidewater; 100% board certified
  • Sentara BelleHarbour ED
    • Full service, 24 hour, ambulance accessible
    • 17 Treatment rooms including 3 critical care
    • Staffed by Emergency Physicians of Tidewater; 100% board certified
  • Combined volume of over 60,000 ED visits in 2010
focus on customer service
Focus on Customer Service
  • NRC Picker Survey
    • “Overall, how would you rate the care you received in the ED?”
    • SOH 94.3% positive; 85th percentile
    • SBLH 95.7% positive; 99th percentile
  • Focus on Treat and Release Times
    • ESI 2&3 <= 180 minutes
    • ESI 4&5 <= 75 minutes
clinical initiatives
Clinical Initiatives
  • STEMI
    • LifeNet Alert
    • ED STEMI Alert
      • Cath Lab activation
      • Interventional Cardiology alert
      • Lytics as needed
    • SOH D2B <90 minutes 81% in 2010; 75% D2B Alliance Goal
  • Stroke
    • Stroke Alert
      • tPA mixed and ready for administration
      • CT obtained; CTA obtained as needed; CTA review by Interventional Radiologist at SNGH
  • Clinical Core Measures – Cardiac, Pneumonia, Sepsis
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