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Teen Services

Teen Services. For Adult Services Librarians. Game Plan. Why teens? Teens needs Good customer service practices Getting teens out of the closet and into the library: teen space issues and solutions. The Importance of Teens. Simply stated libraries needs teens

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Teen Services

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  1. Teen Services For Adult Services Librarians

  2. Game Plan • Why teens? • Teens needs • Good customer service practices • Getting teens out of the closet and into the library: teen space issues and solutions

  3. The Importance of Teens • Simply stated libraries needs teens • About one fourth of library patrons • “Libraries are not really in the information business or the book business, but the people business.” – (Jones, 2002)

  4. Why Teen Services Is Important to Our Library

  5. Developmental Assets

  6. Quality Customer Service

  7. The Basics to Good Customer Service • Be approachable • Be an active listener • Develop strong question answering skills • Brush up on reference interview techniques • Always end an interaction with, “Is there anything else I can help you with?”

  8. The Golden Rule • Treat others the way you want to be treated! • This applies to teens too not just adults.

  9. Teen Specific Customer Service Points • Keep it simple • Respect • Pack mentality

  10. Teen Space • In the closet, around the corner, and over the bend! • A scattered collection due to space constraints • Group study areas

  11. Final Reminders • Just Remember: • The Golden Rule • Unbiased Service to all • Respect • Keep It Simple!

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