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FEMA Customer & Data Services in Risk MAP Consolidation

Learn about Zimmerman Associates, FEMA's CDS components, responsibilities, vision, and solutions for Risk MAP. Find out about CDS's experienced team, IT services, customer support, and innovative solutions to maximize efficiency in flood mapping.

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FEMA Customer & Data Services in Risk MAP Consolidation

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  1. FEMA Customer & Data Services Consolidating Critical Services for Risk MAP Jeanette Hanfling, CDS User Acceptance/Outreach Manager April 7, 2009

  2. Presentation Overview • About Zimmerman Associates, Inc. • Components of FEMA’s Customer & Data Services (CDS) • CDS Responsibilities for Risk MAP • CDS Vision for Risk MAP • CDS Solutions for Risk MAP

  3. About Zimmerman Associates, Inc. • 31 years of experience • Located in Fairfax, Virginia • Experts in: • Information Management • Information Technology • Engineering • More than 500 employees • Awarded 5 patents for remote sensing technologies

  4. Components of CDS • FEMA Map Service Center (MSC) • Mapping Information Platform (MIP) • FEMA Map Assistance Center (FMAC) • Flood Hazard Mapping (FHM) website • FEMA Engineering Library • Non-MIP systems and applications • Other FEMA systems

  5. CDS Responsibilities for Risk MAP • Provide the digital platform for sharing flood mapping products • Develop and implement IT strategies for Risk MAP • Maintain the IT technical environment that supports Risk MAP • Provide knowledgeable and friendly customer service

  6. CDS Vision for Risk MAP • Leverage existing systems and infrastructure • MSC • MIP • Eliminate redundancies • Establish a comprehensive, yet simple web presence • Promote cooperation and coordination among contractors

  7. CDS Solutions for Risk MAP • One customer contact center • One central web interface • One map viewer

  8. Contact Jeanette Hanfling Office: (703) 896-4663 Email: jeanette.hanfling@riskmapcds.com

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