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Client-Centered Rehabilitation: Empowering Perspectives for Health Care Enhancement

LSR offers training, support, and advocacy for clients' councils in a non-profit model, advocating for human rights in health care and facilitating dialogue to improve services. With a focus on client perspectives, LSR collaborates with rehabilitation centers to enhance patient outcomes through the Client Quality Index (CQi). Join the discussion on the future of health care with LSR, supporting clients' voices and promoting equality and empowerment.

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Client-Centered Rehabilitation: Empowering Perspectives for Health Care Enhancement

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  1. Escif 19 mei 2011 CQi Rehabilitation and client perspective André Bons Senior staff member LSR LSR, landelijk steunpunt (mede)zeggenschap

  2. LSR • Client organisation • Since mid-nineties • Independent, non-profit • Funded by • government • membership • Contract research LSR, landelijk steunpunt (mede)zeggenschap

  3. LSR basics • Some 550 members • Cure and care • 65 employees • Client perspective LSR, landelijk steunpunt (mede)zeggenschap

  4. Mission and vision • Ability of every client • Citizenship • Human rights • Equality • Empowerment • Dialogue • Progress LSR, landelijk steunpunt (mede)zeggenschap

  5. LSR activities • Clients’ councils training & support • Research & development • Helpdesk • Lobby • Participate in the debate on the future of health care LSR, landelijk steunpunt (mede)zeggenschap

  6. Rehabilitation • 24 rehabilitation centres • 24 clients’ councils • Partners: • Revalidatie Nederland • Patients’ organisations • Nivel • CKZ LSR, landelijk steunpunt (mede)zeggenschap

  7. CQi • Participation in development CQi • Translate results LSR, landelijk steunpunt (mede)zeggenschap

  8. CQi Rehabilitation • Example 2010 • Arnhem & Leiden • Translation of results • Client based programs for improvement • Advise on future efforts LSR, landelijk steunpunt (mede)zeggenschap

  9. Future of CQi • Invest in adapting CQi • Participation in project Revalidatie Nederland/ZiZo • Make survey more adequate • Make results more usefull • Key role clients & clients’ councils LSR, landelijk steunpunt (mede)zeggenschap

  10. Client perspective • Strong voice • Clear vision • Open mind • In dialogue LSR, landelijk steunpunt (mede)zeggenschap

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