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LSR offers training, support, and advocacy for clients' councils in a non-profit model, advocating for human rights in health care and facilitating dialogue to improve services. With a focus on client perspectives, LSR collaborates with rehabilitation centers to enhance patient outcomes through the Client Quality Index (CQi). Join the discussion on the future of health care with LSR, supporting clients' voices and promoting equality and empowerment.
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Escif 19 mei 2011 CQi Rehabilitation and client perspective André Bons Senior staff member LSR LSR, landelijk steunpunt (mede)zeggenschap
LSR • Client organisation • Since mid-nineties • Independent, non-profit • Funded by • government • membership • Contract research LSR, landelijk steunpunt (mede)zeggenschap
LSR basics • Some 550 members • Cure and care • 65 employees • Client perspective LSR, landelijk steunpunt (mede)zeggenschap
Mission and vision • Ability of every client • Citizenship • Human rights • Equality • Empowerment • Dialogue • Progress LSR, landelijk steunpunt (mede)zeggenschap
LSR activities • Clients’ councils training & support • Research & development • Helpdesk • Lobby • Participate in the debate on the future of health care LSR, landelijk steunpunt (mede)zeggenschap
Rehabilitation • 24 rehabilitation centres • 24 clients’ councils • Partners: • Revalidatie Nederland • Patients’ organisations • Nivel • CKZ LSR, landelijk steunpunt (mede)zeggenschap
CQi • Participation in development CQi • Translate results LSR, landelijk steunpunt (mede)zeggenschap
CQi Rehabilitation • Example 2010 • Arnhem & Leiden • Translation of results • Client based programs for improvement • Advise on future efforts LSR, landelijk steunpunt (mede)zeggenschap
Future of CQi • Invest in adapting CQi • Participation in project Revalidatie Nederland/ZiZo • Make survey more adequate • Make results more usefull • Key role clients & clients’ councils LSR, landelijk steunpunt (mede)zeggenschap
Client perspective • Strong voice • Clear vision • Open mind • In dialogue LSR, landelijk steunpunt (mede)zeggenschap