Holiday Representatives 1. Overview. A great way to make friends and have fun? Or, an exhausting, low-paid, homesick experience? Being a holiday representative (or a ‘rep’) can be all of these and more. This presentation sets the scene for budding reps. Industry background.
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Resort rep/Overseas rep/Family rep looks after all types of people on holiday.
Club rep caters for the 18-30 customer.
Children’s rep looks after kids aged 2 -12.
Transfer rep accompanies customers between airport and hotel.
Administrator works in operator’s resort office.
Entertainment rep provides daytime and evening/night entertainment for customers.
Camp couriers on camping-style holidays, with similar duties to resort or family reps.Types of Holiday Rep
Tour operators generally provide:
Responsibility for customers on holiday may mean handling a number of problems: