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AI in Microsoft Dynamics 365 Sales

AI in Microsoft Dynamics 365 Sales boosts insights, automates selling, and drives growth with Key Dynamics Solutions today

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AI in Microsoft Dynamics 365 Sales

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  1. Microsoft D365 Sales

  2. OVERVIEW OF D365 Sales 01 DYNAMICS 365 Sales 02 Table of Contents OUR ERP CAPABILITIES 03 OUR DIFFERENTIATORS 04 SUCCESS STORIES 05

  3. Complex Implementations Managed Services Data Architecture Design Integration AI Powered Deliveries Cloud Data Management Services Vision To revolutionize businesses with innovative solutions that drive efficiency and growth. Mission To provide tailored business systems that streamline operations and empower businesses to succeed. We are a trusted provider of ERP and CRM solutions, specializing in Dynamics 365, Azure Data & BI Services, Microsoft Power Platform, AI & ML, CRM and Mobile App Development Services. Global Presence GDA Hubs in Bangalore Ireland Dubai Delhi Tecno-Functional Team MS Implementation Partner SUCCESSFUL PROJECTS Technology Stack TECHNOLOGY FOCUS Domain Key Service Offerings Key Milestones • Dynamics 365 (Finance & Supply Chain Mgmt, CE & Business Central) • MS Power Platform • Azure Data & BI • AI&ML Services • iOS, Android apps 30 + Enterprise Clients 100 + Seasoned Professionals 60 + Successful Global Projects 100% Customer Retention • 60+ projects successfully delivered across 6+ continents • 35+ New Implementation • 20+integrations • 6+ upgrades • 3+ data migration (ELT Value Proposition 12+ Partners 35+ Data Source Integrated 40+ Certified Resources 90% Adoption Rate Customer Education & Enablement ~ 60% faster adoption Business Domain Expertise ~30% unnecessary customization costs. Microsoft Azure Power Platform Microsoft Dynamics 365 10+ Accelerators 6+Upgrades 3+ Data Migration (ELT) 10+ Industries 100% Customer Satisfaction Comprehensive E2E Services Saves ~ 20% project time while delivering future proof solutions. Tailored Solutions Full Lifecycle Support | Higher Efficiency, D365 Supply chain Management D365 Business Central Data Factory D365 CRM D365 Finance DevOps Power Automate Logic Apps PowerApps AI Builder Power BI Cost-Effectiveness Saves ~ 30% on recurring cost Measurable ROI Strategic Innovation for Real ROI CERTIFIED RESOURCE Business Model Time & Material Project Fixed Cost Project • 100+ experienced professionals • Team with 10+ years of average experience • 40+ Microsoft certified resources • Tecno-Functional Team Logistics & Warehouse mgmt. Healthcare & Life Sciences Data Migration AI Chatbot Support & Maintenance Enterprise Process Diagnostic Version / Code Upgrade RPA & Desktop flow Business Consulting- Assessment Resource Augmentation 1 Project Support & Maintenance User Training User trainin Discrete & Process Manufacturing Distribution & Supply Chain Retail & E-commerce Services BFSI

  4. D365 Sales Capabilities Impact of Dynamics 365 Sales across the Globe Features D365 Sales Dynamics 365 Sales is a cloud CRM that accelerates sales with AI, automation, and real-time insights for smarter, customer-focused selling. Boost your business with Dynamics 365 Sales Proactive Sales Performance Monitoring with AI • +35% AI-Driven Sales Forecasting D365 Sales uses AI to track performance, detect deal risks, and suggest corrective actions. Increase in Sales Productivity AI-Powered Selling Use intelligent lead and opportunity scoring to focus on deals that matter most, improving win rates and efficiency. 360° Customer View Access complete customer histories, interactions, and preferences to build stronger, more personalized relationships. Accurate Forecasting Leverage real-time data and sales trends to create reliable forecasts and make informed business decisions. Sales Automation Automate routine tasks like follow-ups, reminders, and approvals to boost productivity and reduce manual effort. Mobile Access Empower your sales team to manage deals, update pipelines, and access customer data from any device, anywhere. Seamless Integration Work effortlessly across Outlook, Microsoft Teams, Dynamics 365 Finance, and other tools to keep your sales process connected and smooth. Plan better, manage pipelines, and make data-driven decisions to boost conversions and revenue. $3.5M Partner Collaboration & Sales Automation Sales Automation & Efficiency +25% D365 Sales enables real-time partner collaboration, automates quote-to-cash, and enhances performance visibility. Helps sales teams build stronger relationships, boost conversions, and speed up the sales cycle. Faster Deal Closures • 22% • +40% • 55% Improvement in Forecast Accuracy AI-Powered Sentiment & Opportunity Insights • -20% Unified Customer and Sales Data Visibility Reduction in Manual Tasks D365 Sales uses AI to detect early risks in customer relationships and sales opportunities. Optimizes scheduling and resources for smooth production. Optimized Sales Team Planning and Resource Management • +45% Better Global Sales Collaboration Streamlines scheduling, workload, and resource allocation to boost productivity. Globalization & Compliance Sales Management Boost Sales & Productivity Automated Audits & Tracking– Maintain detailed logs for transparency and governance Regulatory Compliance– Align with GDPR, HIPAA, and other global standards Local Tax & Legal Adaptability– Configure sales processes to meet regional laws Multi-Language & Currency Support– Sell seamlessly in diverse markets Data Security & Access Controls– Protect customer data with enterprise-grade security Smart Selling Strategies Sales Automation Customer Insights Sales Forecasting Sales Performance Analytics Workflow Automation Relationship Management

  5. D365 Sales Modules and Business Processes • Business Process • D365 SCM Module Used • D365 SCM Module Used • Business Process

  6. D365 Sales Modules and Business Processes Useful Integrations:​ Customer Records Forecast to Target ​​ Sales Activity Management ​​ Quote to Cash (Q2C) Product & Price Management Territory & Performance Lead to Order (L2O) • Need identification • Vendor selection • PO creation • Goods receipt • Invoice & Payment • Territory mapping Team assignment • Sales target allocation • Performance review • Incentive planning • Account creation • Contact association • Segoe UIaction tracking • Segmentation • Targeted engagement • Product setup • Price list configuration • Discount policies • Pricing automation • Catalog publishing • Product selection • Quote configuration • Quote approval • Sales order • Invoicing • Payment • collection • Lead capture • Qualification • Opportunity creation • Quote generation • Order conversion • Task scheduling • Meeting/call tracking • Activity sync with Outlook/Teams • Reminders & alerts Useful Integrations:​ Useful Integrations with D365 Sales Dynamics 365 Customer Service Share data for smooth sales-support collaboration Dynamics 365 Finance & Supply Chain Link sales with inventory, billing, and finance for accuracy. Power Automate Automate sales tasks like alerts, approvals, and follow-ups for efficiency. LinkedIn Sales Navigator Identify and engage prospects in Dynamics with rich insights. Dynamics 365 Marketing Align marketing with sales using shared journeys, lead scoring, and automation. • Power BI • Embed dashboards to track pipeline, trends, and KPIs visually. Outlook & Microsoft 365 Sync emails, calendars, and tasks for smooth communication and tracking. Microsoft Teams Collaborate on deals, share updates, and meet within sales records in real time.

  7. D365 Sales Modules and Business Processes SCM Process D365 SCM Modules Used Sales orders, quotations, return orders Purchase orders, vendor management Stock control, batch/serial, on-hand inventory Inbound/outbound logistics, location management Production orders, BOM, routing MRP/MPS, forecast, safety stock planning Shipping, delivery routing, load planning Product master, variants, attributes Inspection, non-conformance, quality orders Equipment lifecycle, maintenance For indirect procurement and service tracking

  8. D365 Sales Integrations Marketing & Campaign Management AI & Predictive Sales Insights • Lead Scoring: Prioritize by behavior and engagement• Campaign Automation: Run targeted, sales-linked campaigns • AI Forecasting: Predict revenue using historical data• Relationship Insights: Spot at-risk deals and customers• Guided Selling: Get AI-based next best action suggestions • Integration & Data Sync • AI & Machine Learning Extensions Mobile Sales Enablement Sales Productivity & Automation • Mobile Access: Manage sales and customer data on the go• Real-Time Updates: Track and update pipelines from mobile devices • Automated Tasks: Streamline follow-ups and reminders• Quote-to-Cash: Simplify quotes, orders, and invoices• Document Automation: Generate proposals and contracts • External System Integration • IoT & Real-Time Monitoring Collaboration & Communication External Integrations • • Teams Integration: Collaborate within Dynamics 365• Sales Playbooks: Standardize and streamline sales processes • • Commerce Integration: Sync data and orders from platforms like Shopify & Magento • ERP & CRM Sync: Connect with D365 Finance, Customer Service, and Microsoft apps • Industry-Specific Add-ons • Reporting & Analytics Industry-Specific Add-ons • Reporting & Analytics • Industry-Specific Features: Customize Dynamics 365 for healthcare, retail, finance, and more• Quick Deployment: Use pre-built templates for faster setup and productivity • Power BI: Build custom KPI dashboards • Pipeline Analytics: Monitor health and conversion rates

  9. 30+ Enterprise Clients 12 Partnerships Our ERP Capabilities Key Differentiators Bank Integration Implementations Enterprise Process Diagnostic/ Review Impact Reduction in manual bank reconciliation efforts up to 70%. 20+ Certified Resources Integration with 10+ Global banks, supporting multi-currency and multi-country operations. 10+ Accelerators Business Process Analysis | System Design and Customization | Testing | Change Management | Deployment Understand pain points | Identify improvement opportunities Carrier hub Integration Upto 30% improvement in operational efficiency. Product Portfolio Reducing discovery timeline upto 20%. Impact Reduced shipping errors up to 40% Save up to 10-15% on freight costs. Seamless integrations with 10+ leading carriers, and global shipping platforms like nShift, FarEye. Migrations & Upgrades System Integration Data Analysis & Mapping | Data transformation | Backup & Contingency Planning | Data migration | Version upgrade System Evaluation | System design and development | Middleware Configuration | Integration Testing Automationof warehouse management process Impact Reduced order processing time up to 25% & Reduced overstock/stockouts up to 30% Warehouse automation using mobile device, bar code, scanning feature, Sensor & AI Integrations reduce chances of data errors upto 90% 50% faster system operations. . Support & Maintenance Managed Services 24/7 support | Performance Optimization | Regular System Health Checks Cloud hosting | Server management | Proactive monitoring | Security mgmt. | System audits | Disaster recovery and Business continuity ElectronicReporting 12+ country-specific formats for regulatory filings, including tax, VAT, and invoicing requirements. Impact Fast creation of regulatory and business reports up to 60% Uptime increase upto 99.99% & resolution time for critical ERP issues reduces upto 70% Upto 40-60% faster IT issue resolution

  10. Key Highlights • Business Consultants & Technology teams collaborate to align the client’s project goals and needs, using industry best practices. • Covering the full spectrum of technologies, from classic to cutting-edge, for a seamless digital transformation. • Offshore delivery model make our projects cost effective. Key Highlights & Value Proposition Customer Education & Enablement Multi-Channel Training Content | Localized & Multi-Language Training Support | Proactive User Engagement Strategies | Market trends update Up to 60% faster adoption of new system organization wide Value Proposition Comprehensive E2E Services Strategy | Process consulting & re-engineering | Design | Implementation | Continuous Improvement Services | Cross-functional team collaboration Saves up to 20% project time while delivering future proof solutions. Business Domain Expertise in-depth domain knowledge to address specific industry challenges cutting down up-to ~30% unnecessary customization costs. Tailored Solutions Customized workflows with full lifecycle support. Improved Efficiency, CSAT, NPS Cost-Effectiveness Scalable solutions | Template Repository | Technical library | Test case repository | Technical COE | Offshore delivery model Saves up to 30% on recurring cost Measurable ROI Innovation and strategy for tangible value, guaranteeing  real ROI over a longer duration, including build-in inflation -adjustments and time to market  Risk & Compliance Automated Risk Assessment |Regulatory-Ready ERP Solution | GDPR & SOX Compliant Framework | AI-Driven Compliance Alerts & Notifications Reduced risk exposure up to 30% with automated monitoring tools.

  11. Key Differentiators Current Challenges Desired Outcomes Fragmented data Unified platform for all data Inefficient processes Workflow automation Operational blind spots AI chatbots Limited insights Real‐time insights Seamless integrations & more! Manual tasks Data Expertise Pre-Built Accelerators Risk & Compliance Frameworks Template & Repository Libraries Technical COE Successfully used in 10+ implementations, delivering faster time-to-value. Ensure 100% adherence to GDPR, SOC, ISO, or other relevant compliance standards. Achieved 99.5% data accuracy in migration for previous clients. . Reduce delivery time by 15–20% with coding best practices & environment branching Cut project effort by 15–20% with 100+ reusable templates from past projects Deployment accelerators reduce implementation timelines by up to 25%. • Reuse of customizations, • Power Platform extensions • & BI reports • Over 90% certification rate in relevant technologies among COE team members Pre-tested scripts save up to 4 weeks of manual migration effort. Reduce risk exposure up to 30% with automated monitoring tools.

  12. Implementation Methodology Executive Sponsorship • Technical CoE- readily reference for Coding best practices, Environment Branching (2 weeks effort saved) • Technical library - readily reference for reuse of customization, Power Platform extensions, Power BI reports (10 to 20% effort reduction) • Template repository – readily reusable templates available based on previous project experiences (15 to 25% effort reduction) • Test case repository- readily available for reuse (20 to 25 % effort reduction) • Configuration and Data Migration – Readily available templates for reuse (25 to 30% effort reduction) Value Addition Project Management Phase Data Architecture Business Architecture Application Architecture Business Requirements Logical Architecture (Vision) Conceptual Design Initial Object Model Business Modelling Business Requirements/ Use Cases Data Architecture Segoe UIface Scope & Strategy Design Logical DB Model, Data Conversion Design Specs, Integration Detailed Des. Batch/Real Time Scheduling Final Object Model, App Design Specs,  Workflow Design, Development Standards, DevOps & Build Plan Site Map, Navigational Model User Acceptance Criteria Change Management Strategy Development Construction (Weekly Builds) Unit Test Discrepancy Fixes Database Extensions EAI Development, Batch Development Data Migration Iterative Build Testing, System Test Scripts ,Build Online Help, Develop Training Quality Assurance Integration Test System Test/UAT Deliver Training Test Scripts Test EAI Services Execute System Test Scripts Discrepancy Fixes Deployment Training Session Production Testing Migration Data Production Support Prepare Prod App Production Support Final Deliverables

  13. SUCCESS STORIES

  14. 30% reduction in lead qualification time Success Story Increase in average deal size Sales growth in target markets 25% boost in sales rep productivity +20% +15% 18% improvement in customer satisfaction (CSAT)         A global electronics brand faced stagnant sales due to fragmented customer data, poor lead qualification, and lack of real-time insights. 10% increase in customer retention Solution 1 4 • Sales Enablement Platform • Equipped reps with quick access to product content, playbooks, and training resources. • Unified CRM Implementation • Centralized customer data for a 360° view with automated cleansing and deduplication. Key Challenges Fragmented Data: Customer info was scattered, lacking a unified view. Manual Lead Qualification: Reps wasted time on low-quality leads. No Real-Time Insights: Delayed data hindered quick decision-making. Sales-Marketing Misalignment: Poor coordination reduced conversions. • AI-Powered Lead Scoring & RoutingScored leads based on behavior and intent; auto-routed to the right reps instantly. 2 5 Targeted Training & Coaching Delivered consultative selling workshops and ongoing coaching to boost sales effectiveness. 3 • Real-time Sales Analytics Dashboard • Integrated CRM, ERP, and marketing data into a BI dashboard for live performance tracking.

  15. Success Story +15% increase in NPS Forecast accuracy Lead conversion rate +20% more weekly customer interactions +20% +18% 25% shorter sales cycles A fast-growing B2B firm struggled to scale sales due to a legacy CRM, resulting in missed opportunities and weak customer engagement. +17% YoY revenue growth in key services Solution 1 4 Enhanced Customer 360° View Integrated CRM with ERP and support systems for a unified customer profile. Full-Scale D365 Sales Rollout Centralized sales operations with custom workflows tailored to business needs. Key Challenges Poor Lead Management: Manual tracking with low visibility led to lost leads. No Standardized Sales Process: Inconsistent methods caused performance gaps. Limited Customer Insights: Lack of data blocked personalized engagement. Weak Opportunity Management: Inaccurate forecasting and pipeline issues. Disconnected Systems: Sales, finance, and service data were not integrated. 2 Automated Lead Nurturing & Scoring Used AI and marketing automation to qualify and prioritize high-potential leads. 5 Advanced Forecasting & Pipeline Management Deployed real-time dashboards and forecasting tools to improve sales visibility and planning. 3 Standardized Sales Processes Embedded sales playbooks and business flows to ensure consistency and best practices.

  16. Contact UsGet In Touch Delhi, India Sales@keydynamicssolutions.com +91 99906 90718 Keydynamicssolutions.com

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