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Central Equipment Pool Authorizer Workshop 2009

Central Equipment Pool Authorizer Workshop 2009. Presented by Shoppers Home Health Care. Welcome and Introductions. Purpose of the meeting T o review central equipment pool eligibility, processes and equipment availability through the Central Equipment Pool for High Technology Wheelchairs

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Central Equipment Pool Authorizer Workshop 2009

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  1. Central Equipment Pool Authorizer Workshop2009 Presented by Shoppers Home Health Care Presented at the Central Equipment Pool Authorizer Update Meeting 2009

  2. Welcome and Introductions • Purpose of the meeting • To review central equipment pool eligibility, processes and equipment availability through the Central Equipment Pool for High Technology Wheelchairs • Introductions • Linda Norton MSCH, OT Reg. (ONT), Rehab Education Coordinator • Eric Neal, Director of Rehab Operations • Mike Wilson, CEP Operations Manager • Local CEP representatives/technicians/staff • Manufacturers

  3. Objectives • During this workshop, participants will: • Identify the eligibility criteria for Power Dynamic Positioning Devices • Discuss the CEP assessment process • Explore the value of recycling CEP equipment • Discover the latest technology available through CEP. • Identify tips and techniques to ensure a smooth prescription through CEP

  4. Format For The Day • Welcome, Introductions and Orientation to the day • ADP Policies and Practices regarding the Central Equipment Pool (Ian Lowe, Acting Senior Program Coordinator, ADP) • Working with the Central Equipment Pool (Linda Norton, Mike Wilson, Eric Neal) • Manufacturer round robin (Manufacturer Representatives) • Wrap up and evaluation (all)

  5. What is the Central Equipment Pool for High Technology Wheelchairs (CEP)? (Section 6) • CEP provides ADP clients throughout Ontario with high quality new and recycled power wheelchairs with power tilt/recline units at discounted prices and provides a rebate on the client's costs once the equipment is returned to the pool. • For the purpose of ADP funding assistance, a high technology wheelchair is defined as a power wheelchair and/or power base that includes a power dynamic positioning device – tilt and/or recline – as a component • In addition to the opportunity to purchase recycled equipment, a consistent level of service to ADP clients across the province has been established by consolidating all high-technology services in one responsibility centre.

  6. The Central Equipment Pool only provides used/recycled equipment True or False? Presented at the Central Equipment Pool Authorizer Update Meeting 2009

  7. Recycling • Bases and power dynamic positioning devices only are recycled • Only items in good condition are considered for recycling • Recycled items are refurbished—staff take pride in ensuring they look and operate like new • Carry the same 3 year warranty as new components • Typically these components are less expensive than new components • If 3rd party funding is an issue, recycled equipment can also be specifically funded. CEP will work with the authorizer to provide options where possible.

  8. Only the power dynamic positioning component (tilt, recline) needs to go through the pool, other vendors can be used for the base True or False? Presented at the Central Equipment Pool Authorizer Update Meeting 2009

  9. Change in Functional Status • Power dynamic positioning devices can be added to the client’s base in this circumstance • Recycled systems will be used where available. • CEP warranty applies to the power dynamic positioning device only

  10. Clients and Authorizers Local CEP Rep Central Equipment Pool Ops Central Process, but Locally Driven

  11. Central Equipment Pool Operations Team

  12. Authorizers are required to complete a comprehensive client assessment before determining their mobility needs True or False? Presented at the Central Equipment Pool Authorizer Update Meeting 2009

  13. Authorizers must provide a complete prescription on the application form True or False? Presented at the Central Equipment Pool Authorizer Update Meeting 2009

  14. The Central Equipment Pool builds/sets up the chair based on the authorizer’s specifications True or False? Presented at the Central Equipment Pool Authorizer Update Meeting 2009

  15. Accessing CEP • The local CEP representative is the primary point of contact for the client and authorizer. • The client, Authorizer and CEP representative work together to determine the specifications for the CEP chair • Detailed/accurate and complete the requests result in faster turn around times, and accurate builds • Common pitfalls include • Omitting key measurements (e.g. depth) • CEP reviews the request and determines whether the required items are in stock. Requests are filled with recycled equipment first

  16. Accessing CEP (continued) • Typically a trial of the equipment occurs to determine the final prescription • The chair is returned to CEP while awaiting funding • The chair the client had on trial is dispensed to the client once funding has been received • As per ADP policy, the authorizer is responsible to follow up

  17. Continuous Quality Improvement • Standard CQI check list • All chairs go through a CQI process before they leave CEP • High quality • 100% match to rep order • Need to QC at all steps

  18. The therapist must provide objective evidence, including pressure maps, to ADP regarding the need for tilt True or False? Presented at the Central Equipment Pool Authorizer Update Meeting 2009

  19. A three year warrantee is extended on the power dynamic positioning devices regardless of whether they are new or recycled True or False? Presented at the Central Equipment Pool Authorizer Update Meeting 2009

  20. Warranty Information • All CEP bases and power dynamic positioning systems come with a 3 year warranty. • Free service and repairs are provided on warranty items for 3 years • Includes new and recycled components

  21. Only the central equipment pool can complete maintenance and repairs, or install new seating on a CEP chair True or False? Presented at the Central Equipment Pool Authorizer Update Meeting 2009

  22. Because ownership of the wheelchair is maintained by the Ontario Ministry of Health and Long Term Care, clients can not travel outside of Ontario True or False? Presented at the Central Equipment Pool Authorizer Update Meeting 2009

  23. Service and Repairs • All service and repairs to CEP equipment must be completed by a Central Equipment Pool authorized technician • 24 hour emergency service is available to CEP clients • To access service contact the number on the CEP pamphlet

  24. Rebates • When the client no longer requires the CEP equipment it must be returned to CEP. • Depending on the length of time the client has had the chair, and its condition, the a rebate on the client portion of the base and power position devices may be available. • Rebates are calculated on a set formula • If a rebate is indicated, it is paid to the person/organization who funded the original client portion.

  25. Custom Seating • Custom fabricated seating • Bolsters • Arm supports • Custom lateral supports • Customized headrests • Custom Molded Seating • Seats and back supports

  26. Keys to Successful Prescriptions Presented at the Central Equipment Pool Authorizer Update Meeting 2009

  27. Measuring Your Client • The more measurements you take, the more accurately the chair will be set up • Measure the client in their optimum sitting posture where possible

  28. Measurement Source: Pearl Gryfe, Sunnybrook and Women's Health Sciences Centre Source:www.sci-info-pages.com/ wheelchair_man.html

  29. Proof of Delivery and Client Contract • Once the prescription has been completed and the chair delivered, the client will be asked to sign a proof of delivery form and a client contract

  30. CEP Client Contract. • Contains information about CEP • Service and repairs through CEP only • Warranty information • The agreement to return the equipment to CEP when it is no longer needed

  31. Ongoing Education • Road show meetings • Working as a team with your CEP representative • Training from the manufacturer • Assistance with CEP eligibility/ applications/ clinical issues • Linda Norton • Assistance with CEP operations, equipment availability/compatibility • Mike Wilson

  32. Key Contacts • Central Equipment Pool Operations • Mike Wilson • 416-757-2011(phone), 1-800-395-6661(toll free phone) 416-757-2182(fax) • mwilson@shoppershomehealthcare.ca • Clinical Support • Linda Norton • 416-524-2556 (phone), 416-232-1710 (fax) • lnorton@shoppershomehealthcare.ca • Operations/Quality Improvement • Eric Neal • 416-428-6639 (phone) • eneal@shoppershomehealthcare.ca

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