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Chapter 09 Property Management Systems and Point-of-Sale Systems

Chapter 09 Property Management Systems and Point-of-Sale Systems. 石岳峻 博士. 三網合一. Transaction. Booking Transaction Making a reservation at a hotel, resort, restaurant, or travel company. Service Transaction The actual time during which services are needed. Sales Transaction

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Chapter 09 Property Management Systems and Point-of-Sale Systems

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  1. Chapter 09 Property Management Systems and Point-of-Sale Systems 石岳峻 博士

  2. 三網合一

  3. Transaction • Booking Transaction • Making a reservation at a hotel, resort, restaurant, or travel company. • Service Transaction • The actual time during which services are needed. • Sales Transaction • The process in which the customer or guest pays for products and services that are rendered.

  4. Sales Transaction • Prepay Transaction • A sales transaction in which a guest, customer, or passenger makes full payment before receiving products or services. • Postpay Transaction • A sales transaction that occurs after a guest or customer receives products or services. • After-departure Transaction • A postpay transaction that requires billing after a guest or customer departs from the facility.

  5. Property Management System (PMS) • 客房管理系統 • Reservations 訂房作業(結合Internet Reservation 功能) • Guest Check-In & Check-Out散住客或是團體入住 • Guest Accounting / Cashier 客帳系統符合國際旅館之帳務管理與當地稅法原則外 • Rate Management and Package Handling 正確運用價格和房間剩餘量將效益最大化

  6. Property Management System (PMS) • 客房管理系統(續) • Call Accounting System • In-Room Amenities • Housekeeping ManagementOn Line Update，快速方便的房狀調整作業 • Management and Operational Reporting運用與存取大量的有效資訊與What If Analysis

  7. 飯店業

  8. 餐飲業

  9. Restaurant POS

  10. 系統功能表管理

  11. 財務報表管理

  12. 點菜開桌功能

  13. 點菜系統功能

  14. 全球分銷系統 • 將航空電腦訂位系統（Computerlized Reservation System, CRS）發展成全球旅遊產品通路的全球分銷系統（ Global Distribution System, GDS）。 • GDS系統供應商提供一個網路平台，由旅遊產品供應業者透過後台設定產品銷售，讓全球的旅遊代理商或散客(旅遊網站)可以直接利用此平台進行交易。 • 效益 • 提昇飯店形象 • 吸收國外客源 • 有效開展國際市場 • 增加國際曝光機會

  15. 全球分銷系統 • 開始將機票以外的飯店、汽車租賃、郵輪、旅行包價等其他旅行產品也納入其銷售範疇。 • 國際上各主要旅店集團均將其中央預訂系統與各GDS系統建立了連接，它們旗下的飯店也自動擁有了通過GDS進行全球分銷的資格。 • 國際連鎖飯店集團相對於單一旅店在國際銷售通路上具備很大優勢，主要原因是因為它們具備GDS營銷的能力和手段。 • 全球每年超過50億美元的交易平台。

  16. 全球分銷系統 • 由全球四大航空訂位系統互連銷售(Sabre、Amadeus、Galileo、Worldspan)

  17. GDS建置服務

  18. GDS 全球訂房系統圖 • 廠商代理操作

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