January 11, 2008

1. Educational Leadership Collaborative January 11, 2008

2. Bottom Line Results (Transparency and Accountability) Studer Flywheel® • Prescriptive To Do’s Purpose, worthwhile work and makinga difference ® • Self-Motivation

3. Rev 12.07 Evidence-Based LeadershipSM (EBL) Breakthrough Foundation STUDER GROUP: Objective Evaluation System Leader Development Must HavesSM Performance Gap Standardization Accelerators Aligned Goals Aligned Behavior Aligned Process Implement an organization-wide staff/leadership evaluation system to hardwire objective accountability Principle 2 & 7 Create process to assist leaders in developing skills and leadership competencies necessary to attain desired results Principle 4 & 8 Rounding Thank You Notes Employee Selection Pre and Post Phone Calls Key Words at Key Times Principle 3, 5, 6, & 9 Re-recruit high and middle performers Move low performers up or out Principle 4 Leader Eval Mgr (LEM) Staff Eval Mgr (SEM) Discharge Call Manager (DCM) Rounding Mgr Idea Express Agendas by pillar Peer interviewing 30/90 day sessions Pillar goals Principle 1 & 2

4. Objective Evaluation System * Principle 2 and 7 Do people know desired outcomes? Objective Evaluation System Leader Development Must HavesSM Standardization Accelerators Performance Gap Aligned Behavior Aligned Goals Aligned Process

5. Principal Sample Resources Environment

6. Great Places to Work Employee Rounding for Outcomes Thank You Notes 30/90 Day Meetings Objective Evaluation System Must HavesSM Leader Development Standardization Accelerators Performance Gap Aligned Behavior Aligned Goals Aligned Process

7. Rounding for Outcomes

8. Rounding Cards Example

9. Verification: Rounding Log

10. Thank You NotesRecognize and Reward Behavior • Reinforces positive behavior • Creates role models for other staff • Shows staff how they can make a difference • Creates improved results across organization

11. Written Thanks From Manager Personal Thanks From Manager Promotion for Performance Public Praise Morale-Building Meetings Top 5 Workplace Incentives Study conducted by Dr. Gerald Graham, Management Professor at Wichita State University Motivating Today’s Employees, Bob Nelson Talent+, 1998

12. Employee Thank You Note Sample January 9, 2008 Dear Linda, Paul wrote me the nicest note about the number of positive comments you have been getting from parents in your classroom. He also told me you are part of the selection and orientation team for new faculty members. This is very important to us. Thank you for being an important part of our school. Sincerely, Tom

13. Verification: Thank You Grid

14. 30 and 90 Day MeetingsImpact on Turnover Total Estimated ROI: $9 million Overall 268 positions retained 75 positions retained 2006 2007 2006 2007 Jewish Hospital St. Mary’s Healthcare – Louisville Kentucky, 42,000 discharges, Total beds = 1,900 beds

15. 30/90 Day Meeting Form - Example

16. Preference Cards Parent Preference Card

17. Sample: Parent Preference Card

18. Never Underestimate the Difference You Can Make ~ Quint Studer ~