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Results for Northwestern Medical Faculty Foundation Division of GIM s Advanced Access Program

Physician Practice Connections Patient-Centered Medical Home. Access and communicationCare Management (Continuity of Care)Performance Reporting and Improvement (Patient experience). Access is the biggest source of our patients' dissatisfaction!. Successful implementation of Open or Advanced Access

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Results for Northwestern Medical Faculty Foundation Division of GIM s Advanced Access Program

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    1. Results for Northwestern Medical Faculty Foundation Division of GIM’s Advanced Access Program Daniel P. Dunham MD, MPH

    2. Physician Practice Connections Patient-Centered Medical Home Access and communication Care Management (Continuity of Care) Performance Reporting and Improvement (Patient experience)

    3. Access is the biggest source of our patients’ dissatisfaction! Successful implementation of Open or Advanced Access with full-time physicians Less success with part-time physicians

    4. Office Redesign Physicians were grouped in teams of 4-6 (2 FTE’s) Teams with same triage nurses Same geographical area 2 physicians available per team per day

    5. Office Redesign (continued) Diverse interests on a team 3rd available return appointment data given 1 month prior to backlog reduction

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