10 WORST THINGS FLEET MANAGERS DO

1. 10 WORST THINGS FLEET MANAGERS DO Today we will discuss bad habits that we, as fleet consultants, have found in our 21+ years of working with fleets

2. 10 WORST THINGS FLEET MANAGERS DO • Assume customers are all happy • Annual survey and meet two times per year with each customer • Make notes and respond to each concern • Share positive comments with staff

3. 10 WORST THINGS FLEET MANAGERS DO • Fail to identify ways of being cost effective • Always have a go-to plan • Manage utilization • Use life cycle costing for replacement

4. 10 WORST THINGS FLEET MANAGERS DO • Fleet Managers do not let vendors help • Make us work for our $$$ • Specifications • Provide customer references

5. 10 WORST THINGS FLEET MANAGERS DO • Do not fight hard enough for staff training • Perform a show and tell once a year • Make a case for why you need training

6. 10 WORST THINGS FLEET MANAGERS DO • Let customers purchase over specified vehicles and equipment • Implement job standards

7. 10 WORST THINGS FLEET MANAGERS DO • Fail to perform ABC analysis • You can’t manage what you don’t know • Share the results of the ABC with customers

8. 10 WORST THINGS FLEET MANAGERS DO • Fleets do not take being green serious enough • Make you own plan • If you wait for them to come to you it’s too late

9. 10 WORST THINGS FLEET MANAGERS DO • Over look staffs hidden resources • Some of your staff have hidden skill sets

10. 10 WORST THINGS FLEET MANAGERS DO • Manage replacement funds • Don’t let large fund balances set on the books • Try to get the replacement fund tied to the agency’s charter

11. 10 WORST THINGS FLEET MANAGERS DO • You should be in the PM business not the repair business • Make a big deal out of your PM program • Show savings whenever possible

12. Questions Jim Wright Fleet Counselor Services fleetcounselor.com jim@fleetcounselor.com (800) 824-0842