“The Times They are a Changin g !”. Betsy J. Webb, SPHR Professional Development & Training Manager, Human Resources Montana State University. What Matters in Creating S uccessful C hange. Changes…. Change in family membership during last twelve months (additions or losses)
Betsy J. Webb, SPHR
Professional Development & Training Manager,
Montana State University
What Matters in Creating Successful Change
“Fear, uncertainty and discomfort are your compasses toward growth.”
Two games at each table; 4 players per game. Choose a partner and sit across from that person
BARNGA is about change management How do people react to unexpected change and the resulting uncertainty, especially when there is little or no communication?
An ending - Victim
A beginning - Navigator
Apathetics:have not heard of the change or simply do not care. Might believe they can ignore it and it will go away.
Resisters:openly and actively challenge the change or covertly undermine the change.
Advocates:believe the change will make a difference, interested in sharing their expertise and enthusiasm.
Incubators:thinking about change, but not sure about it. Thinking about learning and testing the concepts against their own experience.
Valid Information – good communication going and coming to all levels of employees
Informed Choice – having the opportunity for all levels of people to have some choice about the new plans and changes.
Internal Commitment – to have any change be successful all people must be committed to the course of action. There will be varying degrees of commitment, of course, but to be truly successful all people need to be committed to the general direction.
Walk the Talk
Reward and Recognition
Shapiro, A. (2003). Creating Contagious Commitment, Applying the Tipping Point to Organizational Change.
Elephant – provides the energy
Riders without Elephants have understanding without motivation
Elephants without Riders have passion without direction
Reluctant Elephant and Wheel-spinning Riders can ensure that nothing changes
When both move together – change can come easilyShaping the Path (environment)
Heath, C. & Heath, D. (2010). SWITCH: How to Change Things When Change is Hard