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Overcoming Common Problems…. To Increase Sales and Profits. Scott Siegal Bio. Roofing contractor for + 25 years. Owned and operated 4 roofing companies doing all types of roofing work from minor repairs to million dollar projects including historic restoration.

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Overcoming Common Problems….

To Increase Sales and Profits

scott siegal bio
Scott Siegal Bio

Roofing contractor for + 25 years. Owned and operated 4 roofing companies doing all types of roofing work from minor repairs to million dollar projects including historic restoration.

Former President local Roofing Contractor Association Conducted over 250 roofing contractor seminars sponsored by CertainTeed, GAF, NRCA and numerous distributors and local trade associations.

Currently President of Maggio Roofing and Certified Contractors Network with members in the US & Canada.

most common problems
Most Common Problems
  • The “Fly by Night” Low Price Competition
  • Most Common Complaint
  • Professional roofer competing against a non-professional
  • Only overhead may be their truck
  • No insurance
  • Price is cheaper, but disappears or fails to perform a professional job
juggling act
Juggling Act
  • Are you wearing too many hats within your company?
    • Salesman
    • Manager
    • Project scheduler
    • Customer service
    • Revenue collector
    • Purchasing agent
peaks valleys
Peaks & Valleys
  • Every trade has cycles
  • Result is too much work, difficult to get it all done
  • So little work that can’t get a job no matter how low the price
too little profit
Too Little Profit
  • Working all year only to find that there’s not enough left on the bottom line to make it worthwhile
frustrated
Frustrated?

Is all this pressure with the roofing business worth it?

Low Priced Competition,

Juggling Acts, Peaks and Valleys,

and not enough profit create

Stress and lack of peace of mind

average gaf residential roofer
Average GAF Residential Roofer
  • Average Gross Profit: 23%
  • $178.43 is the average cost of a lead
  • Average marketing budget is $48,119.42
reasons for too little profit
Reasons For Too Little Profit
  • Income vs Profit
    • Don’t confuse money in your pocket equals profit
    • Income is the money paid for work performed
    • Profit is the money the business makes
    • Goals need to be set for both income and profit (or you will end up working for a paycheck…maybe)
contractor myth 1
Contractor Myth # 1
  • The customers main concern is price
    • Consumers only see price as important when value is not shown
    • Higher the value, less price is considered
myth 2 jobs are sold not bought
Myth # 2Jobs are sold, not bought
  • Most consumers have to find their own contractor (either through the internet or referral)
  • Contractor responds by preparing a bid and sending it to owner
  • This process is bidding, not selling
selling
Selling
  • Professional contractors
    • Develop prospects from a marketing plan
    • Cover leads professionally
    • Make a professional presentation to solve a problem
    • Provide reasons for selecting him/her over others
    • Provide reasons to act now without high pressure
good selling programs
Good Selling programs…

Help overcome the 4 most common problems

  • Overcome low-ball competitor – sales plans differentiate the professional from the low ball competitor. A sales plan will help to explain the differences between the two, so the owner understands the value and is comfortable paying a higher price
  • Overcoming juggling too many balls – The sales ball is the easiest to pass off to another in order to lighten the owner’s load. Hiring salespeople requires development or acquiring an estimating and sales plan, a training program and a plan for lead generation
good selling programs1
Good Selling programs…
  • Overcoming peaks and valleys
    • A direct marketing/sales approach is required to develop leads when there is no business due to seasonality or other reasons
  • Overcoming too little profit
    • A professional sales presentation can justify a higher price
the selling puzzle
The “Selling Puzzle”

Leads

Presentation

The

Power

Buying

Motive

Basic

Buying

Motives

Proposal

marketing lead management
Marketing & Lead Management

Leads

Inbound Leads vs.Outbound Leads

are you raising lead babies
Are You Raising “Lead Babies”
  • Do your salespeople generate their own leads?
  • Do they wait for you to hand them leads BEFORE they do anything?
slide18

I’m A Salesperson…

It’s Not My Job To Generate Leads.

it s a numbers game
It’s a numbers Game
  • Salespeople should be cold calling around existing leads
  • Run more appointments!
  • Leads are the life blood of a roofing business
basic buying motives

Basic BuyingMotives

Basic Buying Motives
  • Fear
  • Gain/Loss
  • Pride
  • Imitation
basic buying motive
Basic Buying Motive
  • Fear/Concern – Motivated out of fear for something (leaks)
  • Financial – Buys for either financial gain or to avoid loss. Purchase in the off season for a discount or avoid high season prices
  • Self- esteem- Pride in their home (perfect home in the neighborhood whose lawn is perfect, paint is perfect, driveway is sealed)
  • Joneses – Keep up with the neighbors
power buying motive
Power Buying Motive
  • This is separate from basic buying motives
  • This is the motivation for selecting the specific contractor at a higher price and REJECTING the non-professional
confidence
Confidence
  • Survey asking consumers why they rejected or purchased projects
  • They either lacked confidence in the contractor, so they didn’t buy or they had confidence and they did buy
how to build confidence
How to build Confidence
  • In you – Think of yourself as a doctor, not a contractor
    • Ask questions and diagnose the problem
    • Dress appropriately – 1st impressions matter
    • Vehicle should be clean
    • Show up on time

Presentation

how to build confidence1
How to build Confidence
  • In Your Company –
    • Pictures of jobs
    • Testimonials
    • Insurance certificates
    • Training certificates
    • Licenses
    • List of satisfied customers
how to build confidence2
How to build Confidence
  • In the product
    • Warranties
    • Knowledge of the product
    • Why you reject other products
    • Clean presentable brochures/samples
    • Computer apps
    • Convert features into benefits
how to build confidence3
How to build Confidence
  • In your proposal – Use a professional proposal
    • Silent salesperson
    • Multi-page
proposal
Proposal

Proposal should be presented to complete buying party

Proposal & Price

proposal1
Proposal
  • Four basic styles
    • Business card – some write the price on the back of a card
    • Boiler Plate – form on which the contractor checks off choices that define the job
    • One liner – This is a custom proposal for a project that has been typed and usually consists of one line, usually a feature that doesn’t explain the benefit
    • ESP (Effective Sales Proposal) – Designed to provide feature and benefit of the product and service. Anticipates how the owner thinks and what questions he might have so that he has the information needed to make a buying decision
what can ccn offer
What Can CCN Offer
  • Networking Best Practices
  • Training Boot Camps
    • Sales
    • Production
    • Admin
  • Proprietary programs
    • Sales App for Ipad
    • Video email
    • Lead generation programs
    • Much more
any questions
Any Questions ???

Scott Siegal

301-891-0999 x 113 Office

scott@contractors.net

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Certified Contractors NetWork

800.396.1510

www.contractors.net