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Understanding Unified Communications: Concepts, Components, and Challenges

Unified Communications (UC) is not just a product; it’s a holistic approach that integrates various real-time and non-real-time communication tools, allowing seamless interaction across devices. This article contrasts UC with Unified Messaging (UM), highlights the essential components such as voicemail, video conferencing, and instant messaging. We explore challenges like project delays and communication inefficiencies while addressing the evolving role of UC in modern business environments. As we look to the future, UC is poised to become a standard feature across communication systems, driven by the cloud.

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Understanding Unified Communications: Concepts, Components, and Challenges

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Presentation Transcript

  1. UC, OK, but ... Data News Business Forum Tom Van Wint

  2. My definition UC is not a product Instead, UC is a combination of products, tied in a way that any device can use any resource UC is therefore a concept

  3. UC vs UM • Unified Messaging takes care of all non-real-time communications (mail, fax, SMS, ...) • Unified Communications takes care of all real-time communications (voice, video, ...) But what is voicemail then? And what is voicemail-to-mail then?

  4. Components • Communication channels • Mail • Fax • Voice (and voice conferencing) • Video (and video conferencing) • Chat (IM) • Presence • Desktop sharing • Devices • PDA • Fax • Phone (mobile or fixed) • Video equipment • PC

  5. Arguments • Project delays because you don’t know HOW to contact a colleague? • CapEx is evil! (Is it?) ... and a bunch we’ve already heard about during the transition to IP telephony

  6. The green grass at the other side ... • One voicemail system, preferrably the Office • Presence identification • Integrated messaging, such as fax, mail and voicemail • Instant Messaging • Conferencing (audio & video)

  7. The green grass at this side ... • Which voicemail system? Why not forward? • Presence should be managed, but ... • Fax-to-mail, sound on platforms such as Citrix • Is IM really “more productive”? And is it “instant”? • Is conferencing a UC feature? Who takes credit?

  8. Device centric to User Centric • A MUST READ: SIP Communications for Dummies • SIP URIs and consequences • Increased complexity for techs?

  9. Processes ... Some funny examples • Demo of IM to backoffice • Star Trek • The Ends of the Saucage

  10. My crystal ball • UC will become a standard feature in any communication system • The cloud ...

  11. My crystal ball The McCloud ...

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