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The governance model of John Lewis and how it ensures board effectiveness

Agenda. The history of John Lewis Current governance Organisational character Context 2010 Discussion topic. John Lewis Governance. Clarity of Purpose. Why is this important? How this links with governance Leadership Discussion topic ? As leaders of your universities do feel your organisations have the right skills and culture to develop your institutions for the future?.

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The governance model of John Lewis and how it ensures board effectiveness

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    1. The governance model of John Lewis and how it ensures board effectiveness Harriet Hounsell Head of Organisation Development and Learning Development John Lewis Partnership

    3. History of John Lewis

    4. John Lewis Partnership governance

    5. The context in which we operate has shifted and we have embarked on significant change programme and invested in key functional skills Push Customers want to shop with us in a different way. Our competitors are continually reviewing their operations and we must make our own changes to ensure we stay ahead of them Recession – that came out of growth… Era of Austerity - at a time when underlying cost are increasing – energy, wage pressure etc Pull Ambitious growth plans for the medium to long term Need to provide high standard of service in a way that is efficient, affordable and profitable John Lewis Direct – Multi channel growth Flexibility and responsiveness to change. Push Customers want to shop with us in a different way. Our competitors are continually reviewing their operations and we must make our own changes to ensure we stay ahead of them Recession – that came out of growth… Era of Austerity - at a time when underlying cost are increasing – energy, wage pressure etc Pull Ambitious growth plans for the medium to long term Need to provide high standard of service in a way that is efficient, affordable and profitable John Lewis Direct – Multi channel growth Flexibility and responsiveness to change.

    6. Public Opinion was at the heart of the governance model Hold Chairman to account Make some key decisions Influence policy Changes that were made: 3 groups were set up under PCP - need to understand the external market as well as their own opinion Committess were reviewed and changed and morphed into the above PCP Governance matters and not operational matters Make recommendation to m’ment and then hold to account Changed method of election Extend term of office - Public Opinion was at the heart of the governance model Hold Chairman to account Make some key decisions Influence policy Changes that were made: 3 groups were set up under PCP - need to understand the external market as well as their own opinion Committess were reviewed and changed and morphed into the above PCP Governance matters and not operational matters Make recommendation to m’ment and then hold to account Changed method of election Extend term of office -

    7. Discussion topic How are you planning to consider the future governance arrangements for your organisation?

    9. Clarity of Partnership purpose

    10. We refreshed our governance to meet our purpose

    11. We have had to ‘refresh’ our leadership skills

    12. Discussion Topic 2 As leaders of your universities, do you feel you have the right skills and culture within your organisation to develop your institutions for the future?

    13. Thank you

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