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Satisfying Customer Experiences in Airline Industry

Explore how airlines aim to provide relaxing and satisfying services, ensuring customers' contentment and relaxation throughout their journey.

kato-schultz
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Satisfying Customer Experiences in Airline Industry

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  1. Adjectives ending in –ed or -ing

  2. Adjectivesending in –edor -ing • We use the -edform to describe our feelings: • I'm tired. (= a description of how I feel: I've used up all my energy so I need a rest) • We use the -ingform to describe the things which make us feel like this: • This work is tiring. (= a description of the work: it takes a lot of energy to do it)

  3. Adjectivesending in –edor –ing: EXAMPLES: • It's a boring film.(= there is no action in it) • We had a relaxing holiday.(= the atmosphere was restful) • That was a very satisfyingmeal(= there was plenty to eat) • The visitors are bored.(= they have nothing to do) • Good driving instructors always have a relaxed manner.(= they don’t seem nervous) • The airline has many satisfiedcustomers.(= the customers feel happy)

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