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Tim Hinerman Len Anderson Deidra Hackley Roy Hogan June 12, 2007 K&C Leadership Seminar: Report Out on Initiatives and Business PlansSTAFF SUPPORT ISSUES
Recommendation • Provide opportunities for face to face interaction between Volunteer Leaders, Admin Staff and constituents. • Initially: At SLSs and LTC • Longer Term: At SLSs, Group Meetings and District Meetings
Initiative Overview • Initiative Develop or improve communication between Staff, Volunteer Leaders and Unit Leaders. • Rationale More personal relationships will improve communication and cooperation to fulfill Members needs.
Assumptions Assumptions: • Some Units don’t know who their Staff Support or Volunteer Leaders are. • Units may be assigned new Staff Support in near future. • Volunteer and Staff assignments will change over time. • Meeting someone face to face improves all forms of communication. i.e. email, telecons
Risks Risks: • They hate each other!!
Action Plan Metric: • Y / N? • # of SLS Events Tasks: • Current • Event @ LTC • Events @ SLSs • Future Schedule: • Mar 08 • Fall 07 • TBD Responsibility: • Dee • Burt • Respective Meeting Planners
Resources Needed Resources: • Allocate Staff Time • Provide Funding for Travel
Results Success Indicators (measures) • Feedback from LTC and SLS Surveys Metrics (targets) • Majority Positive (vs Negative) Feedback
Recommendation • A personalized email to all unit leader include contact info and pictures of their volunteer leader and staff support. • A personalized “leaders only” homepage on ASME.org that includes a directory and other information. • A configurable personalized “leaders only” homepage on ASME.org that includes a directory and information of their choice.(Migrate to all members in future)
Initiative Overview • Initiative: Provide a medium for communicating staff, leaders contact info and other information. • Rationale: You can not get help if you don’t know where to go
Action Plan Metric: • Some form of build in feedback Tasks: • Email • Personalized website • Configurable website Schedule: • > 3 month • > 1 year • > 2 years Responsibility: • Deidra Hackley and Burt Dicht
Resources Needed Resources: Staff time for email. Money for website development.
Results Success Indicators Positive feedback High utilization of websites Metrics (targets) Majority positive TBD
Marketing and Reporting • Marketing Plan: Use communiqué, website, conference • Reporting Plan:
Other Recommendations • Experienced staff support for revitalization of sections / divisions • Take full advantage of Netkeeper • Create utilization report • Solicit feedback on services provided via email • Provide “suggestion” link