Region Name Review

1. Region NameReview Name Date

2. Regional Review Checklist

3. Process Guidelines • This template should be used to build your regional review deck • If adding pages, please be sure to do the following: • Ensure readability—fonts must be legible—no smaller than 14 point in text boxes, no smaller than 10 point in tables or charts • Use Nielsen color scheme for all charts; text should always be black, except for page titles, which should be Nielsen Blue • When importing slides from other decks/templates, ensure they conform to Regional Review template look and feel • Please DO NOT insert tables and charts as pictures/images. • The number of pages in the deck should be less than or equal to the total length of the review meeting divided by 4 (e.g. 4 hour review deck < 60 slides). • The entire presentation MUST be reviewed by key stakeholders including COEs before the prep meeting and Mitchell’s review. • GBS Communications must review the presentation before the prep meeting. Please deliver the complete deck, and allow 2 days for review.

4. Agenda

5. Core Standard Templates

6. Cost Walk $$ in MM @ BR * IAG Excluded Takeaway Page 5

7. Funnel 2009 PLAN ACTUAL $XXMM $XXMM Item #1 $XXMM $XXMM Item #2 $XXMM $XXMM Item #3 $XXMM $XXMM Item #4 Delivered $XX in Savings TOTAL $XXMM $XXMM

8. Add Targets / R,Y,G definitions to all KPI charts Scorecard

9. Include cost of all completed projects Job Jar View • XX projects delivered • XX still in flight in DATE and XX will be in flight in DATE • Using XX% of our capacity in QUARTER ‘09 Available capacity for 2009 projects 8

10. List of new programs for discussion… On the Horizon • Project One • Project Two Takeaway

11. Should include 2-3 key competitors, their competitive performance, and additional description. Competitive Landscape • Explanation of Company X competitive performance, description • Explanation of Company Y competitive performance, description

12. Four-blocker Text Text • Text • Text Text Text • Text • Text

13. Text Slide Text • Bullet Takeaway

14. Text Bullet Picture Slide

15. Chevrons/Process Text Text Text

16. Numbered List 1. 4. Title Title Text Text 2. 5. Title Title Text Text 3. 6. Title Title Text Text

17. Table

18. When copying and pasting symbols into the table, make sure you select “Keep Source Formatting” • Delete any extra spaces above or below images in table after pasting • Font for table cells with symbols should be set to “Wingdings” (Country Name): The Watcher – DATE Strategic Clients ì Select Clients

19. For On Time Delivery slides find way to show target delivery date (e.g. D+20) Region RMS – Key Timelines KPI Trend On Time Delivery Page 18

20. For CPS, only show metrics in meaningful months when data is delivered. Region CPS – Key Quality KPI Trend Sample Fulfillment (%) Page 19

21. Hot Client Issues

22. Client Issues Process Summary Hot Client Issues by Client • Weekly calls to review each hot client issue - region and local teams • Cross functional – GBS, PL, MSci, CS • One tracker and status • Focus on root cause analysis and actions • Extended to client communication and sign-off • Expedite resolution with SME support Hot Client Issues by Area Total Hot Client Issues Page 21

23. Hot Client Issues: Feedback • Shared accountability to close issues – everyone has a role to play (CS, PL, GBS and MSci) • Speedy escalation to regional heads (CT, Glen, Richard, Sophie, Ravi and Anna/Andrew)  - no place to hide • Meaningful resolutions – reporting rigor and senior involvement ensures the right process is followed first time   • Client communication and involvement – ensuring clients are involved and stake-holders of what we are attempting to achieve • Impressive improvement in the response rate –a sea change • Brings in the management focus on Key client pain areas • Formal sign-off from clients for each of the issues • Sharing solutions across clients/ countries Cross functional involvement resolving issues Page 22

24. Product Design Issues: Coverage issues Universe update Panel Representation Sample adequacy Uncovered channels Process Deficiency: Non Sampling errors IMDB: wrong coding - incorrect weight factor/price, item classification etc Data fluctuations: Inadequate corrections given by RF to handle wide variations of sales reported by a store versus previous period, especially for low penetrated brands and SKUs Most Common Root Causes Hot Client Issues – Root Causes Overview MSci Engagement is Critical Page 23

25. Deep Dive countries should show annual revenue for the country. Deep Dive on Red Zone Countries

26. On Quality Escapes/On-Time Delivery scorecards, add a thick bar after the month of the last regional review (Mitchell visit) RMS: Root Cause Analysis Quality Escapes • Root Causes • Significant Volume growth and fluctuation in distribution in some MBD • Error in inputs on New Universe Update • Action Taken • Revised sensitivity on Trend Check QC, IBD review done • Check list/ point included on Universe Input Add Revenue and EBITDA to each Country Deep Dive chart On Time Delivery • Root Causes • Degradation of performance, capacity issues resulting in RF slow performance. • Action Plan • Short term managed by team by rescheduling and reallocating work • New server in place in June, Go live in July Page 25

27. Q A &

28. Other Program Templates

29. GBS Latin America Engagement Model Arturo Garcia Castro Latin America Henrique Valerio Technology Bene Pagani Client Service Team Pablo Lavolpe Operations Hector Mendoza Data Acquisition

30. Risks and Opportunities Risks Opportunities:

31. 2009 Say:Do Ratio YTD On-time Delivery by Job Jar Root Cause Analysis IT Reasons affecting APIMEA region Price is Right tool used by CS when launching new Products - Consumer Non-IT Reasons affecting APIMEA region Page 30 Page 30

32. Capacity Summary – Q2 Resource Hours Overall * JJ Capacity is as a % of assignable capacity Page 31 Page 31

33. RMS: Root Cause Analysis (Detail) Quality Escapes On-time Delivery Root Causes: Several quality issues were identified during the Operational review and the main focus are: • Repetition of Convenience Chain information. • Wrong Retailer item description • Price quality controls • Current Status: Operation Review made on w/March 23rd Next Steps: Quality plan on progress On Target

34. Client Hot Spot Process